You'll get first class treatment at Hanoi Holiday Gold. The location is in the Old Quarter, but is quiet in the evenings so you won't have to worry about a bad night's sleep. The rooms are clean and spacious. The staff at Hanoi Holiday Gold was excellent. Jenny, provided me with the best customer service while I was in Vietnam. When I had an issue with my Halong Bay tour, she did her best to resolve the issues for me even though it was not the hotel's issue. Jenny said since their hotel booked it, they felt responsible. Jenny even went as far as saying that the hotel would reimburse me if the tour company did not! Now that's great service. Luckily, the tour company resolved the issue. As well, the hotel arranged and picked up my Livitrans ticket to Sapa and provided me with a free shower even though I was not staying at the hotel that evening. My booking was for three days later!
So, if you want a clean, affordable hotel with great service, you should book with Hanoi Holiday Gold. I highly recommend the hotel and I'll certainly stay at Hanoi Holiday Gold if I visit Hanoi in the future.
- Official Description (provided by the hotel):
- Centrally located in the heart of Hanoi old quarter, the hotel is a short walk from shopping towns and Hoankiem lake, the symbol of Hanoi. ... more less
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- Also Known As:
- Hanoi Holiday Hotel