I'm so glad I popped into this hotel when passing by, 'just to check the price', and was pleasantly surprised at the price quoted. I was shown a room by Jenny and decided to stay here. After collecting my bag from another guesthouse, I came back and whilst waiting for the room to be ready, we were offered tea and fresh fruit in the reception, a very nice touch. My friend, who was with me, was also offered this even though she was not staying at the hotel, great service! The room itself was spacious, immaculately clean, had a very comfortable bed, a TV, fridge, minibar (not inflated prices), wardrobe, dressing table, 2 chairs and A/C. The ensuite bathroom was great with plenty of hot water and complimentary toiletries were also provided. Breakfast was also included in the price, with 4 options to choose from, and when you had finished the staff always offered you more, great value! There was also computers to use downstairs for free, which was handy to print off my flight ticket.
The location of the hotel is fantastic, right in the heart of the Old Quarter, and within walking distance of many of the sights, and near Hoan Kiem Lake.
For me personally, the highlight of staying here, was the wonderful, professional, friendly and efficient staff, and I include the whole team here. Whenever I returned to the hotel, every member of staff I passed would greet me in a friendly manner and say hello, and those on reception would always greet me by name and enquire about my day...all done with genuine interest rather than in an automated fashion. On the morning I left, Jenny organised for a member of staff to take me to the location of the airport minibus, which was much appreciated and saved me walking down with my heavy backpack! They were always helpful with any queries I had, offering advice, opening doors, helping to carry my luggage, always checking if everything was ok....it really was fantastic customer service, some of the best I have had on my travels. If I come back to Hanoi, I will definitely stay here again and highly recommend it to anyone. Thank you to the team for a wonderful stay!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.