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“Excellent!” 5 of 5 stars
Review of Crystal Jade Palace

Crystal Jade Palace
8 Do Duc Duc Road | Me Tri, Tu Liem District, Hanoi 10000, Vietnam
+(84)38335588
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Ranked #17 of 947 Restaurants in Hanoi
Cuisines: Cantonese
More restaurant details
Restaurant details
Dining options: Reservations
Description: Crystal Jade Palace featuring authentic Cantonese cuisine with highly personalized service. The restaurant will amaze you with a main dining room of 70 seats and 6 discreetly accessible, luxuriously appointed private dining rooms in contemporary Asian design.
Hanoi
1 review
61 helpful votes 61 helpful votes
“Excellent!”
5 of 5 stars Reviewed July 19, 2014 via mobile

The food is very good, especially Chinese ones. Service is good. Staff is kind and nice. And the view to the small lake is beautifull.

  • Visited July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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26 reviews from our community

Visitor rating
    20
    6
    0
    0
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Korean first
  • Any
English first
Singapore, Singapore
1 review
57 helpful votes 57 helpful votes
“Decent Cantonese food in Hanoi with a touch of service”
4 of 5 stars Reviewed July 15, 2014

I stay in JW Marriott for couple of times and this time was the longest. I virtually dine here almost on a daily basis for dinner. Thomas, the manager was very approachable and friendly. He knows that I dine there often and does get sick of the menu. So he will always come out with new ideas. When I am sick, I will ask him to prepare something light for me and he gets it done without overcharging me. He emphasize on service, tell him anything that is not done right and he will get it fix. No question asked. In terms of food quality, I would say its definitely not comparable to what you can get back in HK or Singapore, but here in Hanoi with the lack of ingredients, I think they did well.

  • Visited July 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottHotelHanoi, Manager at Crystal Jade Palace, responded to this review, July 19, 2014
Dear maxng07,
Thank you very much for taking the time to share your dining experience at our Crystal Jade Palace restaurant here on Tripadvisor.
It gives me great pleasure to learn that you, as a valuable repeat customer feel that our service staff is providing you with personalized service.
The kitchen team continuously works to source all the right ingredients and we feel that we made much progress in the last few months.
I am looking forward to meet you personally on your next visit.

Kind regards!
Goeran Soelter
Director of Operations, JW Marriott Hanoi
goeran.soelter@marriott.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanoi, Vietnam
1 review
62 helpful votes 62 helpful votes
“Perfect weekend with your family”
5 of 5 stars Reviewed July 5, 2014

The first time I came here with my family is so great: Good food, nice view, friendly servers,...
I love Crystal Jade Palace's Dimsum so so much !!!

  • Visited July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottHotelHanoi, Manager at Crystal Jade Palace, responded to this review, July 19, 2014
Dear Nhu_Manh,
Thank you very much for your favorable review of our Crystal Jade Palace restaurant.
I am pleased to learn that you enjoyed the settings and had a great lunch with your family.
We do get much positive feedback about our Dim Sum and the Chef and his team constantly strive to make it even better!
We are looking forward to welcome you back soon!

Kind regards!
Goeran Soelter
Director of Operations, JW Marriott Hanoi
goeran.soelter@marriott.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
71 helpful votes 71 helpful votes
“Memorable”
5 of 5 stars Reviewed June 16, 2014 via mobile

The food was fresh and delicious! The atmosphere relaxing and the customer service top-notch! Thao made the entire night memorable. Friendly and courteous, she took the time to explain everything on the menu and provided recommendations that will bring me back for more!

  • Visited June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottHotelHanoi, Manager at Crystal Jade Palace, responded to this review, June 18, 2014
Dear Brian C,
Thank you for sharing your experience in the French Grill here on Tripadvisor.
I was pleased to learn that you had a great experience and that both food and service met your expectation and made you want to visit us again.
We are looking forward to welcome you back!

Kind regards!
Goeran Soelter
Director of Operations, JW Marriott Hanoi
goeran.soelter@marriott.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanoi, Vietnam
Reviewer
3 reviews 3 reviews
3 restaurant reviews
74 helpful votes 74 helpful votes
“Terrific restaurant with Excellent dim sum lunch.”
5 of 5 stars Reviewed June 12, 2014

Currently living in Hanoi as a westerner it is always a challenge to find good quality food with fresh ingredients, quality service, great atmosphere and a fantastic outlook.

Crystal Jade ticks all these boxes and some. The food is very fresh and fragrant. With a large Chinese menu and dim sum for lunch (make sure you book on the weekends!) Crystal Jade is a must for all tourists, travellers and residents who appreciate good food.

The world famous soupy pork dumplings are a must!

Located about 20 minutes from the tourist area it gives you an opportunity to see some great Hanoi ways of life while enroute.

Highly recommended for anyone looking for fresh and vibrant food that they can be assured is safe! I will continue to eat at Crystal jade once a week!

  • Visited June 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottHotelHanoi, Manager at Crystal Jade Palace, responded to this review, June 17, 2014
Dear David W,
Thank you for your fantastic review of our Crystal Jade Palace restaurant.
I am pleased that we could win you over and will assure to meet you on one of your next visits to the restaurant. I passed your comments to both the kitchen and service team.
We are getting many positive comments about the food and it encourages the whole team to even try harder to get the word out about the restaurant.
We are looking forward to welcome you back soon!

Kind regards!
Goeran Soelter
Director of Operations, JW Marriott Hanoi
goeran.soelter@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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