I had a great stay at this hotel. The staff, the rooms, the personal attention and intimacy of the Elegance made this my favorite hotel of my recent trip to South East Asia.

We stayed three nights, and made use of the numerous services offered by the knowledgeable hotel staff, including a wonderful overnight trip to Halong bay. They also arranged a fantastic private tour of Hanoi with an English speaking guide and driver, and flawless airport transfers.

Many boutique hotels offer flashy rooms but spotty customer service. The Elegance stands far above the crowd, providing a genuinely warm and friendly introduction to Hanoi and its environs. Highly recommended!

We stayed here for 2 nights, before and after our Ha Long Bay in early April 2007.
Airport transfers: $20 US each way for a roomy A/C 16-passenger van. Both times, the drivers showed up on time and got us to our destination safely.
Location: located on a very busy and very narrow street of Pho Ma May of the old quarter. I personally did not like this location. I would prefer the wider and quieter streets of Pho Hang Trong (“Drum” Street) or Pho Nha Tho (“Church” Street).
Laundry service: We got laundry done at the hotel for $1 per kilo - a good deal!
Rooms: very small but adequate for short term stay. Both the deluxe and superior rooms we had were very small. Unless we were given the worst rooms in each category, or the pictures on their website are deceiving.
Cleanliness: for a property only a couple of years old, I had expected a little more. The bathrooms and towels look a bit old.
Staff: very polite, helpful and many speak good English.
Overbooking issues: We booked directly with the hotel via email and got several confirmation emails from the manger Mr Do Van Dan. When we checked in, his staff politely informed us that they didn’t have all three rooms I had booked and asked if we would take two rooms instead. I said no and told them they let me down because I had emailed / called several times to confirm to avoid this kind of issues. Luckily, it didn't take long before they offered me the third room which was upgraded to Deluxe...We were glad this first day worked out...Before we left for Ha Long Bay I wanted to confirm that they will have 3 rooms for us when we return. Again, because of the overbooking issues, they asked if we could help them out by going somewhere else. At first I thought it would be easy to find 3 rooms for 1 night at hotels on my back-up list but that was not the case. They helped me make a few phone calls but none of the hotels I had in mind were available. So I once again almost had to beg them to accomodate us, and once again they agreed to accommodate us when we return from HL Bay. The overbooking issues turned out to be a non-issue for us (which I was glad) but it did cause us some headache, making our stay there a less pleasant one.

As Director Product Development for a U.S. consumer products company I have traveled throughout Asia and stayed at some truly fine hotels. The service we received from the Hanoi Elegance 2 was really remarkable. When we arrived at the hotel we found that while the rooms were clean and efficient they were just a little too small for our needs. The management of the hotel quickly and easily cancelled our reservation and would would not accept payment for the night despite our offer to pay. In addition to their extreme courtesy the hotel management made us a reservation at another hotel and arranged transportation to that hotel for us! The hotel management went way above and beyond what I expected by serving us cold drinks while we waited for the car they had arranged for us. I would highly recomend this hotel for their service. Do not expect huge rooms or opulent facilities that's not what this hotel is about. It's small, clean and sufficient and offers excellent service.

Date: April 23, 2007
Reviewer: A TripAdvisor Member, Reykjavik, Iceland

We have just returned from a magnificent week at Hanoi Elegance 2, Ma May Street 85 in the heart of the old quarters of Hanoi. The hotel is small but a horn of plenty. The service, accuracy, courtesy and friendliness of the staff was incredible. We stayed on the eigth floor in a spacious triple room with an unforgettable wideangle view over the capital and the old quarters of Hanoi. At breakfast one could have either a rich variation of freshly made continental dishes or the delicious traditional Pho from the genuine Pho kitchen across the narrow street. All dishes came with fresh fruit, fresh fruit juice and youghurt which could win all youghurt competions. Every day one had fresh fruit served at the room. The room had PC and free internet access which was great. We paid $60 per night for the room which was far more than excellent value. There was one king-sized deluxe bed and one deluxe single bed with fresh linen. Considering the many qualities of this hotel its location, the superb rooms, the excellent and friendly staff and the unbeleivable offered service this is the best hotel you can choose for your visit in Hanoi. We will never regret our choice and we will certainly stay at this hotel again.