We booked last night through booking.com a double room family suit for 4 person. To our surprise, when arriving from airport, we were sent to another hotel of the same chain and placed in a one bedroom with two beds on the floor.... Reason: the first hotel had a power shut down... This proved to be a lie: We took the time to go to the initially booked one and the hotel had electricity with every bedrooms lights on visible from the outside..when confronted to his lye, hotel manager became aggressive..and told us pretty much to p... Off...what a terrible experience!,,..As it was too late to check in in any other hotel we got stuck into this. At the same time the airport transfer we had booked via the hotel asked us 30% more than initially agreed by email at our arrival. Reason: too many luggages!! We got a normal cab to go back to the airport this morning, all luggages fitted in this small car...
Last but not least: this hotel is basically a one star, not 3 star:
1/ we could hear all the neighbors during the night and the very noisy street.
2/ in the morning, our shower proved to be burning hot or very cold, but no way to tune it in between....
3/ Sheet where so humid and cold,
4/ hotel is now hold everywhere you look at it.
...,But all these are details, the main thing is the lack of professionalism, lies, and terrible and somewhat traumatic experience this has been for all my family.... Never again.
- Official Description (provided by the hotel):
- Welcome to Giabao Palace hotel – the modern 3 star hotel in Hanoi Old Quarter center ! Perfect location within 2 minutes by walk from Hotel to Hoan Kiem Lake , Ngoc Son temple and Thang Long Water Puppet Show , and taking only 5 minutes to Old Quarter , night markets in Hang Ngang , Hang Dao Str , Giabao Palace hotel is truly a luxurious and comfortable stay in Hanoi . It has 8 floors with elevator , all room have nice and modern décor , cleanly wooden floor .All room has Air-conditioner, Cable TV ,working table& chair ,IDD phone,a nice&large bathroom with bathtub ... ... more less
- Reservation Options:
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- Also Known As:
- Hotel Gia Bao Ha Noi