We just returned yesterday from a quick Easter weekend trip to Hanoi (we live in Seoul) and could not have been more pleased with our choice of the Somerset Grand Hanoi! Although these serviced apartments are obviously geared toward business travelers, they were perfect for our family (traveling with a teenager.) Our 2-bed/2 bath apartment had a fully equipped kitchen,including washer/dryer as well as separate dining and lounge areas (TV in the Master bedroom as well as the lounge - we didn't use, but would be ideal for families with differing tastes in TV). The building has a pool, gym, and restaurant on the 4th floor (we didn't use gym and pool, but stopped in to look at both - very nice.) The breakfast is typical of a business hotel in SE Asia - eggs made to order and a wide variety of other western and Asian breakfast options - my husband had pho for breakfast every morning while I ate my bacon and eggs. As others have mentioned, the hotel is built literally next to the Hoa Loa Prison (aka, 'Hanoi Hilton' ) and we could see down into the courtyard from our windows. Housekeeping was thorough and efficient, and reception was pleasant and eager to please, although English-speaking ability among the staff varied. We ordered room service one night and it was reasonably priced and actually very fast! Typically, there was always one staff member on duty at reception who spoke very good English, and others at the desk who weren't quite able to speak as well would have to refer more complex questions/issues to that staffer. English ability of other staff (busboys, doormen,housekeeping etc.) was widely variable, but enough for basic needs. Note: to the right and in back of of the front desk area, there are double glass doors with the words, 'Shopping Center' and this leads to an area with several stores (clothes, souvenirs, coffee, sweets) including a small grocery store (we were not aware of this the first night) that has pretty much anything you could want, including health and beauty products, fresh fruit, dairy products, and some frozen food,and, of course, drinking water. We arranged for an airport transfer in advance and our driver was waiting exactly where they said he would be. Our return trip was also scheduled in advance and problem-free. Staff were more than willing to do anything they could to help us, including arranging tours, calling taxis, and giving directions. The single possible 'drawback' to this hotel(and it really wasn't a drawback for us) would be the fact that it is not located directly in the Old Quarter, but is, instead, a 10-15 minute walk away. We did not find this to be a problem at all, and enjoyed our walks to and from the Old Quarter and Hoan Kiem Lake, as well as several excellent restaurants not too far from the hotel. We went everywhere on foot with no problem. The cost was extremely reasonable. We would highly recommend the Somerset Grand Hanoi, and plan to stay there again the next time we're in town!
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- Also Known As:
- Somerset Grand Hanoi Hotel Hanoi
- Somerset Grand Hotel Hanoi