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“Excellent” 5 of 5 stars
Review of Somerset Grand Hanoi

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Somerset Grand Hanoi
4.5 of 5 Hotel   |   49 Hai Ba Trung St, Hanoi 10000, Vietnam   |  
Hotel amenities
Ranked #88 of 513 Hotels in Hanoi
Twickenham, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
“Excellent”
5 of 5 stars Reviewed September 1, 2013

My family (husband, two grown-up kids and I) stayed in a two-room apartment at the Somerset Grand for 5 days in August. The apartment was spacious, clean and is a home away from home, ideal for families as there's a fully-equipped kitchen and free wifi. The decent sized swimming pool/gym/sauna, good buffet breakfast spread, pleasant and helpful staff, and finally excellent location make the Somerset Grand highly recommended.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Somerset Grand Hanoi, responded to this review, September 3, 2013
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.

Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again at any one of our serviced residences.

Kind regards.
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286 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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bangkok
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 20, 2013 via mobile

We stayed in a 2 bedroom suites for 4 people, it was very spacious. Very big living room. I think even 6 people can sleep in this room very comfortably. Location is unbeatable. 10 minutes walk to the lake and Old Quarter. Quiet and calm at night. Supermarket, restaurant, and a coffee store right behind the building. Services from the staff was exceptional. I highly recommend this serviced apartment for your stay in Hanoi. No difference than a 4 star hotel.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Somerset Grand Hanoi, responded to this review, September 3, 2013
Thank you very much for your compliment. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect.

Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

Kind regards.
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Brunei
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 18, 2013

Stayed 4d3n in 2-bedroom premier. The apartment is well furnished and spacious. The kitchen is well equipped, provided detergent powder for laundry and dish detergent. There is a supermarket at the ground floor selling basic goods.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Somerset Grand Hanoi, responded to this review, August 19, 2013
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.

Kind regards.
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Oegstgeest, Zuid-Holland, Netherlands
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 14, 2013 via mobile

After traveling through Vietnam, it was great to stay in Somerset for a couple of days. The apartments are huge, we had a two bedroom apartment with the four of us. It was nice coming home to after spending days in this buzzing city with millions of scooters. The kids were especially happy with the very big pool. Staff was very helpful. Value vor money is excellent.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Somerset Grand Hanoi, responded to this review, August 19, 2013
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.

Kind regards.
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Ho Chi Minh City, Vietnam
Top Contributor
71 reviews 71 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed August 14, 2013

Stayed in Aug with 4 friends, we booked their biggest Apartment.
Good:
1. Extremely professional and courteous staff. Fast Check in and Check out. Nimble room service.
2. gave us 24th floor on requesting for a higher floor.
3. Pool and Billiards Table, functional gym, an 8ft Swimming Pool. All in good condition.
4. Excellent breakfast with courteous staff, a very good spread.
5. Good location, on the edge of old Quarter and near the Lake, at the same time giving an escape from the suffocating lanes of Old quarter.
6. card accessible floors through the lift.
7. Big sprawling apartment, individual AC controls, functional Kitchen. Very clean. Fab Views of the City.

Average:
1.The only negative can be that it is a little dated property and can do with some refurnishing.

Will definitely stay again!

Room Tip: HIgh floor will give fab views of the city !
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Somerset Grand Hanoi, responded to this review, August 19, 2013
We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. We have also taken note of your observation with regards to the refurnishing of the apartment and will look into it closely with our partners concerned. Thank you for sharing your experience and we look forward to welcoming you again.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 2, 2013

Nice apartments. washing machine/ dryer, manageable airco unit in each room, good bed, space, breakfast (view and low noise at high floors). Great with kids.

Pool is nice and large. Not very cozy. In the afternoon, it is nicely located in the shade. There is a billiard table and one can do table tennis. There is a tennis court and gym. As comes with an apartment complex, it lacks a bid of the dynamic atmosphere of a real hotel. However, that is no issue to us.

Personnel at reception and restaurant is pleasant and very helpful.

Location is perfect. It is above a (small) shopping centre (supermarket, café). It is in walking distance of some restaurants (near cathedral) and the lake. To the lake by taxi is approx 20,000 VND. To the old town it is approx 25.000 VND.

The hotel has a taxi stand of Taxigroup. So there is always a metered taxi available.

Would stay here again.

Room Tip: One side of the building faces the pool, other the city. Would recommend the city view. High floor...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Somerset Grand Hanoi, responded to this review, August 10, 2013
Thank you for taking the time to leave such a wonderful review of your recent stay at Somerset Grand Hanoi. It is a pleasure to read how highly you recommend all aspects of the service and products you received while staying here. I will be delighted to share your kind comments with the team and I very much look forward to the opportunity of welcoming you back in the not too distant future.

Kind regards.
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Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 1, 2013 via mobile

We stayed here with our two kids in July and thought it was perfect. Everything is close my. Max $3 taxi ride. There is a supermarket underneath which it great to get cheap drinks and snacks. There is a coffee shop just left of the door. And if you go out the back past the supermarket there is a cheaper day spa. $24 for 60 min massage. Huge apartment giving everyone space. Great pool and gym and the breakfast was amazing. Also super friendly staff that are always happy to help with anything but to be honest we didn't want for anything.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Somerset Grand Hanoi, responded to this review, August 2, 2013
Thank you for choosing Somerset Grand Hanou as your accommodation during your holiday in Hanoi. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Somerset Grand Hanoi

Address: 49 Hai Ba Trung St, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Kitchenette
Hotel Style:
#13 Luxury Hotel in Hanoi
#27 Business Hotel in Hanoi
#28 Family Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Somerset Grand Hanoi 4.5*
Number of rooms: 185
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Also Known As:
Somerset Grand Hanoi Hotel Hanoi
Somerset Grand Hotel Hanoi

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