Stayed 3 nights at the Somerset Grand Hanoi. Overall pleased with this place. The staff at the reception, the bell boy and the restaurant staff are all friendly and helpful.
We have 6 adults and 2 children aged 10 and 7 staying in 3-bedroom serviced apartment on 24th floor. The apartment was spacious and clean. Kitchen are fully equipped. The only download was we found that bathroom amenities were not being placed in the apartment after we have checked in. We called the reception and the housekeeping staff delivered the toothbrush and shower cap within minutes. Also, there were only 2 towels placed in each bathroom (2 bathrooms in the apartment). We have 6 adults. Hence, we requested for 2 more towels. May be this is for cost control purpose.
The pillows were extremely soft, not comfortable to sleep. I used the sofa cushion pillow to sleep. But the bed was fine.
We have breakfast included in our package. Breakfast spread was average. Same menu everyday. We were kind of bored with the breakfast food variety. On day 1 breakfast, they charged me for 1 child breakfast price; on day 2, they charged me for 1 adult breakfast price and on day 3, they charged me for 1 adult and 1 child breakfast price which I disputed and they settled with charging me 1 adult breakfast price.
However, overall this Hotel is ok for family stay. Convenient location and easy to get taxi. Would recommend this Hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Cheap Tickets, Agoda, HotelTravel.com, Orbitz, Despegar.com, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your Somerset Grand Hanoi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Somerset Grand Hanoi Hotel Hanoi
- Somerset Grand Hotel Hanoi