The hotel rooms and breakfast was ok. I don't know how it compared to other hotels as I didn't visit any. We did though stay in a hotel in Ho Chi Minh for cheaper and the hotel was much better even and it was only a 2 star. We were changed from our original room which had stained carpets to a room nearer the front of the hotel. That one was better. The problem we had with the hotel was with the staff. Particularly a guy called Cuong (assistant to MD). He first of all rented us a bike that broke down on the first day and then charged me for the privilege. Then he booked us a trip to Sapa. We paid for a private cabin and found the tickets didn't say this when we got on the train - we ended up having to fight it out with the ticket inspector or we'd have been sharing our cabin. The hotel in Sapa was overpriced as it was very low quality - I think Cuong made a good precentage on that deal. We ended up going out to eat as the inclusive food in the hotel (Bamboo Hotel Sapa) was rank. Cuong assured me it was a new and great hotel. Reality was it was run down, expensive, noisy and had a poor restaurant. I found Cuong a very smiley chap who seemed like he couldn't do more for you and seemed to be full of information, all the time he'd have his hand in your back pocket reaching for your wallet and basically telling you anything he felt would have you parting with cash. Don't make the mistake I did and get the hotel to book anything. I'm at fault just as much for letting him rip me off, however you don't expect it from a hotel. After all they'd want you to visit again right? Use a tour company. If you do that, you may enjoy the hotel more than we did.
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