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“Amazing staff and luxurious, modern rooms :)” 5 of 5 stars
Review of Especen Hotel

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Especen Hotel
2.5 of 5 Hotel   |   28 Tho Xuong street, Hoan Kiem district, Hanoi 10000, Vietnam   |  
Hotel amenities
Ranked #139 of 506 Hotels in Hanoi
London
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
“Amazing staff and luxurious, modern rooms :)”
5 of 5 stars Reviewed February 14, 2013

Firstly make sure you get the right hotel as there are a number of copy cats but with this one you won't be disappointed.

Our room was newly done with excellent fittings, flat screen TV with tons of sky channels, kettle and tea cups, soft double beds, hair dryer, wardrobes, separate warm shower etc all for a budget $15!

Anh (male receptionist) is really chatty and super helpful, upon arrival he provided us with a map and suggested some local restaurants and sights to see. He also booked a deluxe 1 day tour for us (my girlfriend and I) to Halong Bay and it was great, brilliant food and English speaking guide for $45 including pick ups/return, visiting a cave and kayaking. When we returned Anh made sure that we had no problems with our tour (give this man a raise).

They also do an inexpensive breakfast which you can eat on the tables by reception, we were too busy so didn't have a chance to try breakfast at the hotel but noticed other guest tucking in and it looked really good :)

We decided to get the airport shuttle, so did not have any problems with arrangements for travel to the airport.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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229 reviews from our community

Traveler rating
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    38
    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Newcastle, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 12, 2013

Great place to stay, staff were friendly and helpful, room was nice and clean with as much hot water as we needed! Great central location as well, a short walk to everything but out of the main hustle and bustle.
We had a superior double room which was great, and when we went back they didnt have any double rooms but gave us a family room for the same price which was huge!
Would definitely stay there again.

Room Tip: Superior double if you're a couple, though we didnt see the regular double.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 26, 2013

Nice clean rooms, quite spacious, with nice beds (if a little hard). Our room certainly didn't hold my heat, as we visited in January, but the blankets took care of that!

Don't waste time on breakfast at the hotel, there are plenty of places elsewhere. The only thing I'd check is if a tour is picking you up from the hotel, check which of the three addresses they expect you to be at!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 20, 2013

My friend and I arrived at the hotel upon a favourable Lonely Planet review. The staff were friendly, the room was comfortable and clean.

I asked to view a twin room and was shown what was clearly a delux / family room. When I inquired the price it was approximately $5 more than a standard twin / double. I then asked to see a standard room but was informed that there were no lower priced rooms. After some further 'inquiry' my friend and I decided to pay the increased amount for one night, as we were tired.

In the morning we informed different members of staff staff we were leaving. When we were asked why we were honest and said we could stay elsewhere cheaper. We were then informed that there were in fact cheaper options available at the hotel.

To condense a long story, the staff we initially met were intentionally deceitful as we directly asked several times if there were any cheaper options to stay at the hotel. Ultimately, they lost our money and respect.

Stayed November 2012, traveled with friends
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Jaipur, India
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 19, 2013

Great stay up here. We got a excellent room in the building in the quiet Tho Xuong alley. Front side room with a nice view at the cathedral did cost us 20$. Small walk from the cathedral and the lake, some nice bars and restaurants just around the corner. Make sure to end up at the right Especen, we saw various copycat Especen hotels in Hanoi, one just one street away.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 14, 2013

I booked a family room to stay in Hanoi. Nice and neat room.
Just stay here if you really wanna feel like a local.
Located at the heart of Hanoi, it is a perfect place to stay wherever you wanna go around the city.
The minus point is this hotel don't have any elevator (I stayed on the 4th floor) but it's reasonable because of minimum space of the building.
Just perfect!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay Area
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 11, 2013

On a side street by the Cathedral. Helps to keep the noise down. The room was excellent for the price. Make sure you book with the correct Especen, we noticed a few copycats around the area (typical Vietnam).

Room Tip: Rooms on the top floor are quieter
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Especen Hotel

Address: 28 Tho Xuong street, Hoan Kiem district, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#88 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Especen Hotel 2.5*
Number of rooms: 29
Official Description (provided by the hotel):
Especen hotel is one of the first mini hotels built since the 1990s located in the center of the Old Quarter in Hanoi. It is just a stone’s throw from St. Joseph's Church (Cathedral) on a quiet alley off of Au Trieu Street. This convenient location allows you to be just a 5 minute walk from Hoan Kiem Lake, Thang Long water puppet theater, night market, Vietnam Airlines booking office & Quang Trung bus stop (for service to Noi Bai International airport). You can get to all the famous travel points, Eroupean and Vietnamese traditional restaurants, craft shops, pubs and art galleries,... as soon as you step on to the main road. ... more   less 
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Also Known As:
Especen Hotel Hanoi

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