Totally agreed with Caity767. This hotel truly deserves recognition and a recommendation for their fantastic service, and the fun and friendly atmosphere that they created.
Other than the beauty of Hanoi itself, our stay in Hanoi was made all the more fantastic due to the welcome we received at this hotel.
The staff, especially Ms Moon and Anna, were very proactive and always anticipated our needs, without being intrusive. Of all the hotels we booked in Vietnam, Golden Sun Suites Hotel was the only one that emailed to welcome us and asked if they can assist in any way. Ms Moon went out of her way to get the best deals for us.(Thanks for taking time out to meet us, Ms Moon). Anna arranged for their technical man to fix my luggage problems and somebody to take us not just to the train station but to arrange our tickets and escort us to our sleeper cabin!. I am also sure either Ms Moon or Anna booked seats on our next train ride from Hue to Danang on the coast side of the train that gave us the best views. Nothing was too much trouble or takes a long time. It didn’t matter that we only stayed one night (wished we stayed longer), the welcome was just as good and sincere. Knowing Anna was there to help with our questions made our first stop in Vietnam more relaxing.
We had two interconnecting rooms with city views. The rooms and ensuites were clean, modern and large. The plate of cut fruit in each room was a lovely treat. The location is great, right in the middle of the Old Quarters with all the attractions close by. A big thanks from the Crawfords to Ms Moon, Anna and the staff at the Golden Sun Suites Hotel for making the start to our Vietnam trip such a great experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear NextHols- Crawfords family,
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Warmest greeting from Golden Sun Suites Hotel, Hanoi.
A million thanks for the great sounding title “A cut above the rest”.
I am delighted with your compliments of our staffs, hotel services on TripAdvisor site.
We are so glad to hear that you have enjoyed your stay at Golden Sun Suites hotel and sastified with our hotel services like welcoming email from Mrs. Moon, well-trained and friendly staffs as well as our location- Hang Quat Street in the middle of Hanoi Old Quater.
We was trying our best to make your memorable stay and take a small part to bring the best trips in Vietnam for you such as arrange seatting train with the best view, good cabin on the train to Sapa and best rooms on the Halong Bay Cruise.
I am so happy to know that you got all good trips in Vietnam from our recomendations.
We believe that your review would definitely be useful for the fellow travelers who's planning to visit Hanoi.
Once again, Please accept our sincere appreciation for taking the time to share your experience with us and we look forward to welcoming you and family back again very soon.
Customer Care Team
"We Care About You, We Care About Your Trip"
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.