We decided to give this place a try after reading the other reviews on Tripadvisor and from reading the replies from the management team to diners feedback.
We were certainly not disappointed the staff were really friendly, polite and on entering we were approached over having a table rather than standing and waiting for somebody to come over.
The service was excellent throughout from the staff as was the attention to detail.
The food we ordered was of excellent quality and standard with a decent portion size and other meals that diners had ordered all looked excellent when the food passed us on the way from the kitchen.
As I had been ill a couple of days earlier I did not manage to eat all my meal, but as soon as the staff in passing noticed that I had left some they enquired if there was a problem with the food, if only that service happened all the time in the UK.
The price was reasonable and what you see on the menu is what you pay, as the tax is already added rather than adding the tax after, also they don't include service charge like a lot of restaurants do in Hanoi so another plus.
On our next trip to Hanoi this place will be on the list of places to eat for us.
If you own or manage the Moose & Roo Pub & Grill, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.