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“Excellent Service and Food” 5 of 5 stars
Review of the Moose & Roo Pub & Grill

the Moose & Roo Pub & Grill
42b Ma May, Hanoi, Vietnam
+84 32668081
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Ranked #14 of 1,024 Restaurants in Hanoi
Price range: $5 - $25
Cuisines: International, European, Australian, Gastropub
Dining options: Lunch, Dinner, Breakfast, Delivery, Late Night, Reservations
Restaurant details
Dining options: Lunch, Dinner, Breakfast, Delivery, Late Night, Reservations
Derby, United Kingdom
Top Contributor
56 reviews 56 reviews
11 restaurant reviews
Reviews in 32 cities Reviews in 32 cities
112 helpful votes 112 helpful votes
“Excellent Service and Food”
5 of 5 stars Reviewed August 18, 2014

We decided to give this place a try after reading the other reviews on Tripadvisor and from reading the replies from the management team to diners feedback.
We were certainly not disappointed the staff were really friendly, polite and on entering we were approached over having a table rather than standing and waiting for somebody to come over.
The service was excellent throughout from the staff as was the attention to detail.
The food we ordered was of excellent quality and standard with a decent portion size and other meals that diners had ordered all looked excellent when the food passed us on the way from the kitchen.
As I had been ill a couple of days earlier I did not manage to eat all my meal, but as soon as the staff in passing noticed that I had left some they enquired if there was a problem with the food, if only that service happened all the time in the UK.
The price was reasonable and what you see on the menu is what you pay, as the tax is already added rather than adding the tax after, also they don't include service charge like a lot of restaurants do in Hanoi so another plus.
On our next trip to Hanoi this place will be on the list of places to eat for us.

  • Visited August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeithThibert, Owner at the Moose & Roo Pub & Grill, responded to this review, August 20, 2014
Glad to hear everything was to your liking. We are very proud of the service that is delivered at the Moose and Roo and when the staff hear all their efforts are noticed it really helps with morale so thanks a lot for that. We also are happy that you liked all the food you ordered as well. We don't believe in hidden costs at the Moose and Roo and we will never add service charges to guests bill. that is up to the individual.

Keith
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512 reviews from our community

Visitor rating
    344
    122
    38
    7
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Reviewer
5 reviews 5 reviews
4 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Western food”
4 of 5 stars Reviewed August 15, 2014

This place serves excellent food and is absolutely delicious. We've been there twice already! The Aussie pie and steak baguette are personal highlights. The only reason it didn't get 5 from me is it's expensive if your on a budget.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeithThibert, Owner at the Moose & Roo Pub & Grill, responded to this review, August 20, 2014
Thanks for your review of the Moose and Roo. We are delighted to hear you enjoyed your visits. I know that we are not the least expensive place in the Old Quarter and don't always fit into everyone's budget but we do use the best possible ingredients and have a highly trained kitchen staff and all of this costs considerably more than the average noodle shop. Hope to see you again in the future.

Keith
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Hanoi, Vietnam
Senior Reviewer
9 reviews 9 reviews
6 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Great French fries ”
4 of 5 stars Reviewed August 15, 2014

This place is a nice change of place for the area. Decent western food with a great environment. Been here twice. First time was burger and fries.

Burger was decent, wanted it with just cheese but came with some kind of sauce any way. No problem, chalk that up to language barrier. Fries were great and they have a nice beer selection.

Second time got the chicken quesadilla and fries. They were surprisingly good. Would have liked some salsa or pico instead of the salad/sauce but it was ok as well.

Sapporo beer was a nice change. Overall I was pleased. Staff was very attentive (maybe to attentive) but that normal for this area.

Good job moose and roo

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeithThibert, Owner at the Moose & Roo Pub & Grill, responded to this review, August 20, 2014
We always appreciate constructive feedback and we will address the cheese problem with the staff at our next briefing. Thanks for taking the time to share your thoughts. Introduce yourself the next time you are in and I will make it up to you. Thanks for the other nice comments as well.

Keth
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England
Contributor
17 reviews 17 reviews
6 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
“Amazing!”
5 of 5 stars Reviewed August 13, 2014

The presentation of the place and food were both amazing. All of our meals were beautiful, It is a little more expensive than your normal western food but well worth the money! Staff had excellent knowledge of the menu and we hope to visit again soon!

  • Visited August 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeithThibert, Owner at the Moose & Roo Pub & Grill, responded to this review, August 20, 2014
Thanks for writing such a nice review. We hope you have a chance to visit us again as well.

Keith
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Hanoi, Vietnam
Senior Reviewer
10 reviews 10 reviews
6 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
“Enough can satisfy Western guests”
4 of 5 stars Reviewed August 13, 2014

Went there with my friends on busy Saturday night. We ordered some Brazilian dishes and pasta. dishes were enough decent and we loved the fresh beer. But I need to mention that they need to arrange seats more efficiently. we was only 3, but asked to seat on very large seat. Later they asked us to move to another small seat. felt like they disturb my time with friends.
Except this, atmosphere, dishes and beer especially, they have very good Czech beer. That is very recommendable for Westerns. But fairly expensive compare.

  • Visited May 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeithThibert, Owner at the Moose & Roo Pub & Grill, responded to this review, August 20, 2014
Really sorry that you felt disturbed during your visit to the Moose & Roo. Because of the limited space we have in the restaurant we sometimes do have to move guests in order to accommodate a large group walk in. We really do try to limit this but that being said sorry it happened to you. I know we always offer our guests a complimentary drink or dessert if we ask them to move so I hope this made up for the inconvenience. I am glad to hear that you enjoyed the other aspects of your visit and We would love for you to come and visit us again.

Keith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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