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“Hanoi amazing stay” 5 of 5 stars
Review of Hanoi Royal Palace Hotel 2

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Hanoi Royal Palace Hotel 2
3.5 of 5 Small Hotel   |   95 Hang Bong Street, Old Quarter, Hoan Kiem, Hanoi 10000, Vietnam   |  
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Ranked #23 of 450 Hanoi B&B and Inns
Montreal, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Hanoi amazing stay”
5 of 5 stars Reviewed February 6, 2014

Excellent, excellent, excellent... Feeling the warm welcome & comfort when we just stepped in this hotel...
Room was nicely decorated & it's large and clean. Good Wifi connection in room and there're also 2 computer stations in the hotel with no surcharge... Breakfast was very good, staffs are polite and very helpful.
Mr Huy went extra mile to provide the best of the best to his customers... We're so amazed by his outstanding customer service ...
We definitely recommend this hotel, besides the wonderful hotel team, the location is secure, it's very central to all the tourist attractions...

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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245 reviews from our community

Traveler rating
    194
    42
    5
    1
    3
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12
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5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
Shenzhen, China
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 28, 2014

nice location ,wonderful service , hospitality staff. especially, Staff Huy help us a lot and treat us very well ! it is the best than ever hotel i had ever living. If i come hanoi again , i will 100% choose hanoi royal palace hotel ! don't be hesistate, book royal palace hotel right now .
Kelvin/ Xinglin Peng from China Shenzhen

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 15, 2014

We had a great experience staying at the Royal Palace 2 Hotel. From our initial email contact (with the very helpful and accommodating Jonny) to our arrival, stay and departure, we were made to feel very welcome at this hotel. We initially emailed to see if it was possible to leave our luggage at the hotel while we took trips to Sapa and Halong Bay; Jonny then recommended a travel package that included our hotel stay and these side trips. The package was excellent! Very comprehensive and great value. At the hotel, Mr. Huy gave us great local advice about where to find jackets, and how much we should expect to pay. Mr. Dang was very kind and helpful, taking us and our luggage door-to-door. The staff made our stay very enjoyable and we highly recommend the travel package they offered (SO much food and transport included...amazing!). We felt like celebrities everytime we walked through the front door, such was the attention we received from the wonderful service at the reception.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England UK
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 14, 2014

Hanoi Palace Hotel2 was ideal...central location & friendly staff
The advice of trips to Sapa & Perfume Pagoda was very useful
and also had Hotel pick up/drop off.
The Breakfast was excellent and the room very large & comfortable
Mr Huy & his staff knowledgeable & Helpful

Room Tip: Perfect location for walking within Old Quarter Ask Mr Huy for a little discount of Tours.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 11, 2014

I enjoyed staying here - the hotel was smaller than I was expecting from photos, no smaller than normal Hanoi standards though and the room was very comfortable. Had a big one with a street view the first time and a smaller room away from the street which was quieter after Halong Bay.n The location is central, situated on one of the main roads and it is an easy walk to the main attractions around Hoan Kiem Lake.

The staff are amazing and always meet you with a smile & see how you are. They adapted very quickly to writing things down for me as I am deaf and made me feel welcome, especially the two ladies at the front desk - Jane and Cherry.

I would definitely recommend this hotel in Hanoi. My only negative is the connection with Royal Palace Hotel 1 - having booked and confirmed I was staying at Hotel 2, I did not feel comfortable when I was initially dropped off at Hotel 1 after arriving in Hanoi & also after coming back from Halong Bay, hotel 1 said I was to stay at their hotel. Thankfully the staff at Hotel 2 were happy to help and worked it all out so that I was able to continue staying at Hotel 2.

Room Tip: If noise bothers you, ask for one away from the street front as there is a bit of traffic noise and...
See more room tips
  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Napier, New Zealand
2 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 11, 2014

My wife and I stayed at this hotel while we did trips around the area (Halong bay etc). We found the staff, service, location and room to be at a very good standard for the price!
The bed we first had was very hard, but when I approached the reception we were upgraded that day and every other time back in hanoi we were upgraded again!
I would recommend this hotel to anyone traveling to Hanoi!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 10, 2014 via mobile

Thoroughly enjoyed my stay in royal palace 2 hotel. The rooms were cosy and well equipped with appliances. The breakfast had a wide variety and were delicious! The staff were really friendly and sincere in helping. Mr Huy really helped us a lot during our stay. He was informative and always welcomed his customers warmly. I will definitely recommend this hotel to all those who visit hanoi.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Royal Palace Hotel 2

Address: 95 Hang Bong Street, Old Quarter, Hoan Kiem, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #23 of 450 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hanoi Royal Palace Hotel 2 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Opened in August 2013, Hanoi Royal Palace Hotel 2 is a luxurious hotel, located in the heart of Hanoi`s historic Old Quarter. The Royal Palace Hotel 2 is a boutique 3 star hotel that offers elegant rooms with window and old quarter views. We pride ourselves on offering the best service to our customers. ... more   less 
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