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“Be careful of Hanoi Pearl Hotel” 2 of 5 stars
Review of Hanoi Pearl Hotel

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Hanoi Pearl Hotel
4.0 of 5 Hotel   |   Number 6, Bao Khanh Lane | Hoan Kiem District, Hanoi 844, Vietnam   |  
Hotel amenities
Ranked #143 of 506 Hotels in Hanoi
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Be careful of Hanoi Pearl Hotel”
2 of 5 stars Reviewed January 10, 2014

It would appear this hotel makes a habit of providing rooms of lesser standard when you check in compared to what you have booked.

We booked the Presidential Suite and were given a room that clearly wasn't that. We queried it and were assured initially by three seperate personnel including the General Manager the room we were given was what we had booked .

It wasn't until I made a real fuss we were "upgraded" to what we had booked!!!

This is not a 4 star hotel. It is a very good 3 star

The night porter could not operate the copier, scanner or fax!!!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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241 reviews from our community

Traveler rating
    97
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34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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San Diego, California
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 2, 2014

Stayed for a couple of night on either side if Halong bay trip.

Location: perfect. Right off side street in heart of old quarter. Steps from the lake and restaurants, shopping and bars.

Room: spacious, well designed western standards for beds and linens and nice big bathroom with rain shower heads.

Restaurant; great bfast buffet included. Get there before the Halong Bay rush when everyone rushes down for bfast just before their shuttles get there to take them to Halong bay at 8:30am. Dining room is smallish and can't accommodate everyone at once.

Staff: mostly friendly. Managers are great and helpful. One guy we had to keep interacting with was borderline rude and consistently unhelpful, (phillip)and should not be at the front desk. It may be a cultural thing but he should not be in a customer service position at this type of hotel. Other front desk staff were far more helpful and welcoming.

Stayed January 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chi T, Manager at Hanoi Pearl Hotel, responded to this review, January 6, 2014
Dear sdwarrior,

Thank you very much for taking time to write your feelings about our hotel.

We are all happy that you enjoy your stay with us and appreciated our location, our facilities, our staff and had a comfortable time at our Hanoi Pearl Hotel. I have sit down with one of our team member which you mentioned that he did not perform well during your stay. Your great comment is very helpful with us as it is the best way for us to look into our performance and the service. I hope that we can welcome you back at your next visit to Hanoi.

Many thanks & Best regards,

Peter Xuan

Hotel Manager – Hanoi Pearl Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 2, 2014

We stayed at the Hanoi Pearl for 2 nights, on either side of our Halong Bay trip. Given the excellent location in Hanoi and the lovely rooms, the rate was very well priced! Our first stay was wonderful - altough the construction next door is a touch nosiy.

However, upon returning, we were told that there was no longer space for us (despite the fact that I made the booking 2 months before arriving!) and would we consider moving to the sister hotel down the road. My husband and I agreed to look at it - about the same price as Hanoi Pearl - and flatly refused to stay there as the room was shocking and stunk! Eventually, we were "allowed" to stay at Hanoi Pearl but this time received a room which was clearly a smoking room (although requesting non-smoking in original booking) and had some very loud, shrieky children playing in the corridors.

Having read some recent reviews, it appears Hanoi Pearl treat "one night" stayovers as less important than guests staying for a longer period. This is really a pity as I thought it was a great choice, despite the poor treatement we received.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 1, 2014

This is probably the best hotel in Vietnam. The staff and service are amazing. The location is also very good. It is in the old quarter and you can pretty much walk to all the sights. It is also really good value for money. I would definitely recommend this hotel.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 1, 2014

Considering the price-tag and the 4 stars, the Hanoi Perl just about met our expectations on our recent trip to Vietnam. It welcomed us back from a couple of nights spent on a boat in Cat Ba\ Ha Long Bay and it definitely provided a hint of luxury and much needed comfort on the way back (but then again, we did Ha Long on a private tour and definitely not a 5 star cruise). The location makes this hotel an amazing choice, since it is on a side street that leads nearly directly to the central Ho Guam Lake, right in the heart of the Old District. Everything is at walk-able distance: main sights, street food, shopping. The room was massive and extremely well decorated. It was very well cleaned. The double bed also was probably the biggest we had in Vietnam. The breakfast buffet offered plenty of choice. The hotel had free Wi-Fi, but it was not very strong in our room.

FITNESS: First of all, I need to say that I very much appreciate that the hotel made ANY kind of fitness equipment available. This did not seem to be the case with any other hotel within the same price range and with the same great location, and I had selected this hotel predominantly because they offered any such facility. So, this is not a negative comment, but rather a piece of information for other travellers who also want to exercise while travelling (and possibly a note for the hotel should they like to improve). The fitness room, in the basement, is unfortunately very basically equipped. For cardio it offered 2 treadmills and 2 steps. For weight training it only offered a rudimentary Chinese multi-exercise machine, which basically only allowed you to bench press, lat pulldown, work your biceps and your triceps, with very low weights (I added pics of this). Useless for anyone trying to keep momentum on any serious weight training program while travelling but decent for cardio. An open air, very basic, man-made gym constructed on the border of the nearby lake out of concrete probably offers more by way of possibilities.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed December 31, 2013

During a short trip to Hanoi stayed at this hotel which is centrally located in the old quarter part of town. Found the guest room to be a bit above the Asian hotel room standards with larger square footage and larger bathroom space. Front desk staff was relatively helpful yet one (who's name I can't remember) was a bit abrupt and rude but more along the lines of the Hanoi-Vietnamese approach. Seems breakfast rush is between 7-8:30am and the dining room is too small to accommodate everyone if the hotel is full (which it was in my case) so either later your breakfast eating time or be prepared to wait, stalk the tables and diners for one that becomes available.

Stayed December 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moro, Oregon
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 29, 2013

We have great stay at the Hanoi Pearl in the Old Quarters.
We stayed in one King size bed. It’s very spacious room ,with big size room , comfortable linen, private balcony and very comfortable bathroom .There are free basket of fresh fruits and complimentary bottle of Vietnamese wine… also safety box. It basically met all our need for my stay .
In the morning the breakfast buffet was huge and very fresh
Thanks Hanoi Capital Travel had recommended us to staying here ,you do it very good job not only make my trip to Halong Bay and Sapa. You also recommending us all the nice service in Vietnam with the best price and good quality tour .
We will strongly Recommend You ( Hanoi Capital Travel ) to all of my friend even any one when we meet on our trips to your agent book your Tour .

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Pearl Hotel

Address: Number 6, Bao Khanh Lane | Hoan Kiem District, Hanoi 844, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #143 of 506 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hanoi Pearl Hotel 4*
Number of rooms: 70
Official Description (provided by the hotel):
Located in the heart of Hanoi Old Quarter, Hanoi Pearl Hotel is conveniently a minute’s walk to the renowned Hoan Kiem Lake. It features a fitness centre, a 24-hour front desk and free Wi-Fi access throughout the property.The hotel is just a 3-minute walk to St. Joseph's Cathedral, Ngoc Son Temple and Thang Long Water Puppet Theatre. The famous Dong Xuan Market is accessible with a 10-minute w ... more   less 
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