It would appear this hotel makes a habit of providing rooms of lesser standard when you check in compared to what you have booked.
We booked the Presidential Suite and were given a room that clearly wasn't that. We queried it and were assured initially by three seperate personnel including the General Manager the room we were given was what we had booked .
It wasn't until I made a real fuss we were "upgraded" to what we had booked!!!
This is not a 4 star hotel. It is a very good 3 star
The night porter could not operate the copier, scanner or fax!!!
- Official Description (provided by the hotel):
- Located in the heart of Hanoi Old Quarter, Hanoi Pearl Hotel is conveniently a minute’s walk to the renowned Hoan Kiem Lake. It features a fitness centre, a 24-hour front desk and free Wi-Fi access throughout the property.The hotel is just a 3-minute walk to St. Joseph's Cathedral, Ngoc Son Temple and Thang Long Water Puppet Theatre. The famous Dong Xuan Market is accessible with a 10-minute w ... more less
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