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“Calypso Legend Hotel the best and only place to stay” 5 of 5 stars
Review of Calypso Suites Hotel

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Calypso Suites Hotel
3.5 of 5 Hotel   |   No 11E Trung Yen Lan, Dinh Liet Street | Hoan Kiem District, Old Quarter, Hanoi, Vietnam (Formerly Calypso Legend Hotel)   |  
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Ranked #19 of 506 Hotels in Hanoi
Galway, Ireland
1 review
2 helpful votes 2 helpful votes
“Calypso Legend Hotel the best and only place to stay”
5 of 5 stars Reviewed September 18, 2012

of all the hotels we stayed in - your hotel is the best, we enjoyed the friendly and homely atmosphere, the decor was exquisite, and the food, both in quality and selection was still no.1 for us. The staff were so nice, helpfull and courteous. It was nicely located in Hanoi, and we can't wait to return sometime in the future, we have no hesitation in recommending your hotel to anyone.

Keep up the good work,
and can't think of one single change, it is the perfect place and the only place to stay in Hanoi.
Breda Wynne

Room Tip: WE stayed in a de luxe room it was excellent
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalypsoLegendH, Public Relations Manager at Calypso Suites Hotel, responded to this review, September 27, 2012
Dear breda w,

I am glad to read that you had a great experience at Calypso Legend Hotel Hanoi and thank you for such compliment that Calypso is part of the city attraction which is indeed mentioned most of the time according to our guests.

We look forward to welcoming you back.

Thank you,
Mr. Kevin
Customer Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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671 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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  • Chinese (Simplified) first
  • Danish first
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English first
Penang Island, Malaysia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 10, 2012

It was a great experience for my family and i to stay there for 4 days 3 nights. The services by every staff was excellent, they are very friendly and helpful to all the guest. The trip organised by the Hotel was great too, the tour guard that they engage is great.

I will definitely recommend to all my friends, family or whoever would like to travel to Hanoi.

Many thanks to the management.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalypsoLegendH, Guest Relations Manager at Calypso Suites Hotel, responded to this review, September 19, 2012
Dear Kenny lim2288,

It is really rewarding for us to hear positive feedbacks from our guests and I thank you for taking the time to share your satisfaction on TripAdvisor website.

Our priority is to have all of our guests have a experience at Calypso legend hotel Hanoi and I am proud of my whole team who have met your expectations in terms of high quality of services.

We look forward to your next visit to Calypso Legend Hotel.

Sincerely,

Mr. Kevin
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 31, 2012

The hotel is clean and good and is near the late and the old quarter. It is convenience to shop and move around the quarter for those who love shopping. The surronding places withing the hotel although are old but I notice there is not a single flies even in the wet market place. The staff service is excellent. They are helpful and patient. They make our stay there perfect. I hope they will continue to provide this excellent service and would recommjend anybody to come and stay. The one good service they done during our stay is that when my other party of friend arrived late and hungry. The reception staff are willing to cook some light meal for them although it is not their task. Thank you.

Room Tip: Coner suites are large and sunny. I find the room that I stay although a little small but is good an...
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalypsoLegendH, Guest Relations Manager at Calypso Suites Hotel, responded to this review, September 14, 2012
Dear Sheilakong,

Thank you for having taken the time to share your experience at Hanoi Calypso Legend Hotel. Your feedback is extremely important to us.

We are glad to hear that you enjoyed your stay with us, as we strive each day to provide our guests with the finest hotel experience. Your kind words are most appreciated and have been shared with the whole team. This will certainly motivate them to keep up the good work.

Thank you very much for choosing to stay with us, and we look forward to being of service to you in the near future.

Yours sincerely,

Mr. Kevin
Customer Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ulm, Germany
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 21, 2012

Calypso Legend is a new hotel which is located in the old quarter of Hanoi. Welcome drinks were served. The staff is very friendly, prevented and helpful. At night it was very quiet. We had two typ of rooms, a Deluxe and a Superiour room. Both rooms were huge and clean, equipped with a comfortable bed, flatscreen TV and in the Deluxe room there was a computer with internet access.
For breakfast you can order food from menu with a big variety, but you also get fresh fruits, fresh juice or springrolls. Service at breakfast was excellent. The staff ist very courteous and attentively.
Kevin, the manager of the hotel, organized a unforgetable trip to the Halong Bay with pick up service from the hotel to Halong and back. Our trip was amazing, we visited a cave, had a kayak trip in the Halong bay and we swam on an island. The ship was great and food on the ship was excellent. Kevin always wanted the best for his guest and their belongings.
We can recommend this hotel to everyone.

Markus and Andrea from Germany

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalypsoLegendH, Guest Relations Manager at Calypso Suites Hotel, responded to this review, September 14, 2012
Dear Markus H,


Thank you very much for the great review written about our hotel. I am particularly happy that you found the service provided by our team members worth mentioning as this is the one factor, I believe that truly makes the difference to a guest. I hope your trip to Hanoi provided you with pleasant memories and I'm glad to hear that you would stay with us again in the future.

I will certainly share your remarks with my team members as they are a great source of encouragement.

Best regards,

Mr. Kevin
Customer Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkshire, UK
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 14, 2012

We were originally booked in the Calypso Legend either side of a 2 night trip to Ha Long Bay on the Alova Gold Cruise booked through the hotel. Unfortunately when we first arrived in Hanoi the Legend’s opening was delayed so we spent a couple of nights at the Calypso Grand in an upgraded room. On our return from Ha Long Bay the Legend had opened so we picked up our bags from the Grand and the hotel paid for a taxi to the Legend. Staff and standard of service at both hotels is excellent, all speak good English and great you with all the usual pleasantries when you arrive and in the morning. Rooms are clean and comfortable, Wi-Fi wasn’t quite working at the Legend when we stayed but the management patched through an Ethernet cable to our room so no problems there. We prefeed he location of the Legend, down a small alley you felt like you were realy in old Hanoi.

We left on a night train south and were allowed to keep our room till late afternoon which was great given the heat of Hanoi. We had booked our train ticket though a travel agent but it is worth checking with the hotel as we found out later that if purchased through them they take you to the station and onto your carriage and provide a snack for the journey. . . .all for $5 more - d’oh!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalypsoLegendH, Guest Relations Manager at Calypso Suites Hotel, responded to this review, September 18, 2012
Dear Carlos UK,

It was a real pleasure reading such positive a feedback as yours and I thank you for that.

I will pass on your kind words to my teams which will serve as an encouragement to all of them to keep on providing high standard of services to all of our guests.

We look forward to your next visit to Calypso Legend Hotel.

Sincerely,

Mr. Kevin
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Top Contributor
94 reviews 94 reviews
34 hotel reviews
Reviews in 38 cities Reviews in 38 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed August 10, 2012

We were put in the very new hotel because the sister hotel, Calypso Grand, was fully booked upon a Halong Bay trip cancellation. We arrived very late at night and the staff were ready waiting for us and they even paid for our fare from Calypso Grand. We were given passionfruit cordial welcome drinks which were far too sweet but we were glad to finally be back in Hanoi after many hours to and from Halong city. They apparently had opened the week before but we later found out it opened on the day we arrived and honestly, they shouldn't have been open yet.

Our rooms (we had 2 rooms for 5 people, a triple and a superior) smelled of paint. There were no shower curtains, the bathtub didn't drain properly, the English TV channels were VERY blurry, the safes didn't work, the telephones weren't connected properly, the fixtures (doors and powerpoints) weren't put in with care or precision. The door to our superior room on the 7th floor had a huge gap and we were able to hear a LOT of noise in the morning coming from people waiting for the lift. Breakfast the next day was limited and serving portions were inconsistent (some people got 1 slice of toast for their french toast while others got 1.5 slices) but by the second day we were there they had vastly improved their set up and selections.

On the upside, all rooms had a window with a cute view of the surrounding area, it was really close to the lake and the central touristy area of the old quarter, it was down a quiet lane of the city and the staff were some of the best staff we had. We had some issues with an airport transfer we booked through the hotel as we were told it had arrived and went outside but waited for about 20 mins and finally the manager had to pay for a taxi to get us there. Book a transfer a bit earlier just in case!

I only gave 3/5 for my experience on their first two days of opening but they will undoubtedly improve the running of the hotel and with the location, it will be better than the original Calypso Hotel.

Room Tip: Superior room on the 7th floor had a big gap and a lot of noise got through.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalypsoLegendH, Guest Relations Manager at Calypso Suites Hotel, responded to this review, September 19, 2012
Dear Sezstar,

Thank you for taking the time to provide your feedback regarding your recent visit to The Calypso Legend Hotel Hanoi on Tripadvisor. We truly value your opinion, as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits.

"Thank you very much for your constructive review of our new hotel here in Hanoi. While it is of course unfortunate that some of our facilities were not ready during your stay, I appreciate your positive comments on our property. The hotel will be completely ready by Sep 1st and I hope we will have an opportunity to welcome you back at this stage and encourage another review upon completion of all facilities. Please feel free to contact me at any time directly for any future assistance required.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to the opportunity in welcoming you back and serving you again in the refined ambience and service excellence for which we are known and that you as our valued guest have come to expect from residing at our hotel.

Sincerely,


Mr. Kevin
Customer Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 7, 2012 via mobile

THe place was and the staff are all pleasant. Kevin is a great manager! Thanks for the superb service and making our trip memorable. Breakfast was good, with fresh juice and complimentary fruit basket in the room were well prepared. Clayd and Patrick:)

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalypsoLegendH, Guest Relations Manager at Calypso Suites Hotel, responded to this review, September 18, 2012
Dear Claudiasnop,

It is really rewarding for us to hear positive feedbacks from our guests and I thank you for taking the time to share your satisfaction on TripAdvisor website.

Our priority is to have all of our guests have a experience at Calypso legend hotel Hanoi and I am proud of my whole team who have met your expectations in terms of high quality of services.

We look forward to your next visit to Calypso Legend Hotel.

Sincerely,

Mr. Kevin
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Calypso Suites Hotel

Address: No 11E Trung Yen Lan, Dinh Liet Street | Hoan Kiem District, Old Quarter, Hanoi, Vietnam (Formerly Calypso Legend Hotel)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #19 of 506 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Calypso Suites Hotel 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Located in the heart of Hanoi old quarter, just 3 minutes from Hoan Kiem Lake, night market & Dong Xuan Market. The hotel location is very convenient for its guests with nearby shopping and also sight seeing. There are many restaurants to choose from in the same location too. You will have an enjoyable and great time in Hanoi. ... more   less 
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