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“One of the best hotel I stayed.” 5 of 5 stars
Review of Hanoi Elegance Emerald Hotel

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Hanoi Elegance Emerald Hotel
3.0 of 5 Small Hotel   |   No. 18 Lo Su Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Happy Hotel)   |  
Hotel website
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Hotel amenities
Special Rate
FREE VISA/PICK UP
Ranked #2 of 450 Hanoi B&B and Inns
Kolkata (Calcutta), India
2 reviews
3 helpful votes 3 helpful votes
“One of the best hotel I stayed.”
5 of 5 stars Reviewed yesterday NEW

Being in sales profession, i make business trip to quite few countries. I stayed in Hanoi Emerald hotel from 7th Dec to 9th Dec. Its one of the best hotels I ever stayed. Staffs were extremely courteous, and write from start they made sure i feel like am in home.

Everything in Hotel was perfect, and professional. All the best to team "Hanoi Elegance Emerald"

Room Tip: I booked a deluxe room, but hotel upgraded it to superior. It was road facing, but still very quite
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  • Stayed December 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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152 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Quorn, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Booked on line after detailed search on tripadvisor; what a find! Sorted our visa on arrival , easy pick up from the airport , bypassing the scrum for taxis. Lovely welcome drink and as we had arrived 8 am sorted us a room for a doze and shower for a couple of hours before we headed into sightseeing mode. A 3 minute walk from Hoan Kien Lake and on the doorstep of the Old Quarter, you couldnt get a better location. In fact apart from a taxi out to Tran Quoc Pagoda to start the day off we did the rest of the sights on foot. We stayed in the penthouse on the topfloor which was great for us as a familly of four. We had no issue with the two flights of steps from floor 7 to 9. Our rooftop terrace was great to chill out and enjoy a beer at the end of the day from the mini bar which they gave to us complimentary for our stay and there was a welcoming bottle of wine on the first day. The breakfast was wonderful with a wide range of local and european foods.( fresh fruit and noodles for me each day)
The biggest asset of the hotel are the staff who are so friendly and helpful. We extended our stay to catch the night train to Hue for a small fee. As there is no food on the night train the put together a lovely picnic of fresh fruit , cheese sandwiches and water for us! The hotel insisted on sending a member of staff to the station with us to sort out our ticket collection and see us safely onto the train, avoiding any possible scams! Then they rang to say that I had left my money in the safe and dashed it over town before the train left.
We can not thank the staff enough and we would thoroughly recommend this hotel when staying in Hanoi.

Room Tip: If you want the buzz of views across the city and luxury of your own rooftop terrace push the boat o...
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

Was trying to book the Hanoi Elegance Ruby along with the Paradise cruise Halong Bay package. But Elegance Ruby was sold out and we were offered Elegance Emerald Hotel, at a lower price. So, I did think twice before booking as Ruby has thousands of great reviews compared to Emerald. But we didn't need to worry at all.

Service: As someone else reviewed, we did get 5-star service at 2-star prices!! Right from email communication to booking to check-in, they were very prompt and clear. They would enquire if we needed any help with planning our day without being intrusive.

Breakfast: The complimentary breakfast was tasty and fresh and the spread for the price we paid was excellent.

Rooms: One the last day, we were upgraded to their family suite on 9th floor. It was a great touch. We were just the two of us but the suite had 2 bedrooms, 2 baths a small reading nook and a spacious terrace. The rooms were very clean and though its a small building, the whole place was well maintained.

Location: Very conveniently located in the old quarter. 3 minutes walking distance to Hoan Kiem Lake.

Transfers: The transfers were on time and very comfortable.

Its excellent value for money in all ways.

Room Tip: Not sure about lower floors, but we were on the 4th and 9th floor and barely got any traffic noise.
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Stayed November 2014, traveled as a couple
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Can Tho, Vietnam
1 review
5 of 5 stars Reviewed 1 week ago

This is the fourth time I have stayed at the Hanoi iElegance Emerald but it's my first review. Every time i return whether for business or vacation, i am welcomed like an old friend. No problem is too big or too small for the staff to solve, whether advice on a good restaurant or getting air tickets. This hotel may be classified as 3 stars in terms of facilities but it is five star for cleanliness and the service of the staff. I also like the location in the midst of the hustle and bustle of the old city.o I will be back for sure. I have also stayed at the elegance diamond a sister hotel down the street-- which has a great restaurant (Gourmet Corner) on the rooftop.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed here at the start of our honeymoon and it was the perfect place to kick start our 3 week trip. We booked the transfer taxi from the airport, and it was nice to be greeted after a long flight. The Elegance Emerald is well located close to the old quarter and the lake, they're both just a short stroll. The rooms are really well laid out with massive beds. I mean it took a couple of rolls just to get to my wife! But what really makes this place so great is the staff. They couldn't have been more helpful, nothing is too much trouble, even escorting us to the station to make sure we got on the right train. We booked our Halong Bay tour through them as well (V'Spirit, great) and even though we'd just got back from Sapa they still let us use one of the rooms to shower. We stupidly left our passports in Sapa and they sorted it all out for us and had them waiting when we got back from Halong Bay. In short, they provide 5 star service and because the staff are so excellent it really helped us settle into Vietnam very quickly. Thanks so much to everyone at Elegance Emerald. Highly recommended.

Stayed November 2014, traveled as a couple
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Melbourne, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Hanoi Elegance Sapphire a few years ago and we were expecting 5 star service at 1 star prices, and boy did we get it! We arranged tickets to the Water Puppet show through them as well as several airport transfers (we jetted back and forth between Hanoi and Hoi An, poor itinerary planning on our part) and both were seamless. The hotel is located about 2-3 blocks from Hoan Kiem Lake, and is about 2 blocks from the famous egg coffee at Coffee Giang. Rooms have complimentary WIFI and breakfast in the

I would highly recommend doing the Vietnamese Street Food Tour. My family and myself are crazy about street food, and when we saw this tour offered on an inconspicuous piece of paper in the room we did not hesitate to book it for our first dinner. Our guide's name was Sinh, and he ended up taking us to 8 different restaurants, all of which are highly regarded among locals and all of which were fantastic! If you have not eaten street food before I would mention this to the guide, but he assured us that all the food was clean and the restaurants were hygienic.

Hanoi is an extremely busy city, I would recommend requesting a room on a higher floor. We stayed on the 8th floor with a street-facing room and I could barely hear any noise from outside. Note that the elevator only goes to the 7th floor, and you have to walk up a flight of stairs to the 8th floor. If you can't manage to get a higher floor they do provide ear buds to help block out the noise.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at HEE fr 15-22 Nov except for one night when we went to Halong Bay. Fr the moment we arrived at the hotel till our departure the care and service was impeccable. Fr the manager to every staff they saw to our every need and comfort fr choice restaurants, shopping to bargain golf games. Highly recommended

  • Stayed November 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Elegance Emerald Hotel

Address: No. 18 Lo Su Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Happy Hotel)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 450 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Elegance Emerald Hotel 3*
Number of rooms: 17
Official Description (provided by the hotel):
Centrally located, 1 minute walk to the Sword Lake, the new boutique Elegance Emerald hotel possesses Six luxuriously-appointed rooms, all with city view open windows and are equipped with air conditioner, free ADSL & wireless internet access plus a private laptop, IDD telephone, satellite TV, mini bar, marble-tiled bathrooms with high-end amenities. Luxurious Penthouse Suite available. ... more   less 
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