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“I wouldn't stay here” 1 of 5 stars
Review of Hoan Kiem Downtown Backpackers Hostel

Hoan Kiem Downtown Backpackers Hostel
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Hoan Kiem Downtown Backpackers Hostel
85 Hang Bac, | Hoan Kiem Dist, Hanoi, Vietnam (Formerly Adam Hotel)   |  
Hotel amenities
Ranked #82 of 156 Specialty Lodging in Hanoi
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“I wouldn't stay here”
1 of 5 stars Reviewed September 2, 2014

Hotel was a big disappointment for us. We stayed 3 nights - the last night we could hear a rat scurrying around the room. Also it says breakfast is included however this is a scam. Rather than eat in the 'Gecko' restaurant, which is nice, for the 'free' breakfast you were sent to a small table on the roof and offered bread. Staff were okay - but not first thing in the morning. Rumours that the place were writing it's own reviews seem obvious looking at trip advisor and the reviews on booking.com. All in all i would advise staying elsewhere

Stayed September 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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29 reviews from our community

Traveler rating
    2
    1
    4
    2
    20
See reviews for
Families
0
8
9
Business
0
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
London
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 23, 2014

Staff are rude and incompetent. We stayed two nights and I wish we had moved after the first. Room was dark and dingy, no proper windows. We could hear rats, the shower was cold, the tv was intermittent, the power tripped twice in our rooms. It was very loud outside. You can feel the beds springs when your trying to sleep. Apparently breakfast is included but we came down at 8am to find about 8 men all sleeping on the sofas and chairs. Very unprofessional. Would never stay here again and do no recommend!

  • Stayed August 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 16, 2014 via mobile

Staff are a disgrace, not quite sure how they can be put in charge of anything! Booked a room and we turned up with our confirmation, they said they had no rooms available and offered no apology or solution. After a few hours we were able to see the manager who was rude and tried to get more money from us. Facilities were substandard but the aggressive staff ruined any kind of experience. Overall joke of an establishment and should be shut down in my opinion. So DONT STAY HERE and help make them go out of business!

  • Stayed August 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoi
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 2, 2014 via mobile

We booked a family room for 4, turned up with booking and they said there was no room with no apology or anything just looked away. At the same time a group of 22 travellers were in the same situation where they had 0 spaces. They offered no help and didn't speak to us. After 3-4 hours of us asking to speak to the manager they had kicked the people who they had double booked the room with out as they had no checked in but there luggage was there, and gave us the room, an hour later they came knocking trying to get. More money for the room, even after the hassle they caused where they should of given us a discount due to hassle. Later that evening they asked us to pay upfront before we had even left as they thought we'd leave due to the terrible experience. It seemed at every stage they wanted to mugg us off by asking for more and more when they kept being dodgy and sly, the manager was rude and pretended to speak no English. The WORST hotel I've ever stayed in during my 7 weeks travelling. And the first review I've done on a hotel ever. Almost comically terrible, underhand and dodgy. Don't EVER stay here.

  • Stayed August 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed July 19, 2014 via mobile

Worst hostel I've ever stayed in! The room (a six person dorm) which i shared with my friends was horrible! The aircon did't work, and when we complained, the staff simply told us that "you have to wait". Well i've waited a whole night!

The bathroom simply had no light, it was also very smelling like old pee. It also had no warm water at all!

The highlight was the big grey rat we saw crawling. And crawling back in the curtains again!

The night was horrible, unfortunately our friend became also sick of the food of the restaurant. When we went down at 6.30 am to find a pharmacy, the staff were sleeping and simply did not respond to us at all. So unprofessional! What if someone was dying? I doubt they would be waking up.

All by all this was the worst hostel ever. Hygiene was terrible, staff were terrible and only interested in scamming you to offer their overpriced tours.
Never again! I thought it was a good hostel by the high rating on another site, but please don't let that fool you.

  • Stayed July 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed July 19, 2014

The sheets are not change between 2 customers, shower broken, no toilet paper, breakfast not included. They are non man and liar!! Don't go there!! If some reviews are good that's because they write it themselfs.

Room Tip: The wifi is pirated from the others hostels.
See more room tips
  • Stayed July 2014, traveled solo
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 6, 2014

I never review anything but I feel I need to here, dirty, only one key for the whole dorm so I instantly felt unsafe, unhelpful & extremely bad attitude from the man on reception, Didn't even stay the night, DO NOT STAY HERE!

  • Stayed July 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hoan Kiem Downtown Backpackers Hostel

Address: 85 Hang Bac, | Hoan Kiem Dist, Hanoi, Vietnam (Formerly Adam Hotel)
Location: Vietnam > Hanoi
Hotel Style:
Ranked #82 of 156 Specialty Lodging in Hanoi
Price Range (Based on Average Rates): $
Number of rooms: 20
Official Description (provided by the hotel):
Our executive location, right in the heart of Hanoi . It is splendidly located on one of the renowned 36 ancient streets, within walking distance to all the main attractions as restaurants, bars, shopping & business centers, sight seeing venues & entertainment. The hotel offers the best convenience to explore the beauty of boutique Hanoi . The hostel is perfectly located to explore Hanoi’s Old Quarter. ... more   less 
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