This hostel all looked very promising, but as soon as I sat down on my bed it 'collapsed'. The slatted bedframe was broken. I showed them and they looked at it, put the mattress back and said they couldn't do anyting about it. Maybe tomorrow there would be a single room available with a normal bed... I had walked quite a bit and had a bad knee, so I decided to wait one day. But no room was available the next day, and they didn't even apologize. Also I couldn't connect to the internet (which has not happened before) and they just said 'well, that must be your laptop, because all the other people do have internet'. In stead of maybe resetting the wifi, which probably would have done the trick. Also when I booked it they said there was a window with no view, well there was a window that looked out on the hallway, so not really a way to get fresh air in your room. Also there was another small window without a curtain and just next to a lamp in the hall, so the whole night there was light coming in to my room.
Maybe the double rooms are better value or I was just unlucky, but my single room was really the worst room I have had so far. And I think they didn't react to it as they should have done.
- Official Description (provided by the hotel):
- Our executive location, right in the heart of Hanoi . It is splendidly located on one of the renowned 36 ancient streets, within walking distance to all the main attractions as restaurants, bars, shopping & business centers, sight seeing venues & entertainment. The hotel offers the best convenience to explore the beauty of boutique Hanoi .With 16 spacious luxurious guest rooms, fully renovated w ... more less
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