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“Excellent!!!” 5 of 5 stars
Review of Golden Sun Palace Hotel

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Golden Sun Palace Hotel
3.0 of 5 Boutique Hotel   |   33 Hang Quat Street, Hanoi 1000, Vietnam   |  
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Ranked #12 of 513 Hotels in Hanoi
Bangkok, Thailand
1 review
1 helpful vote 1 helpful vote
“Excellent!!!”
5 of 5 stars Reviewed April 21, 2014

We could say the hotel was one of the best thing we met in our Hanoi trip...
The staffs are well trained. They're willing to help with everything, thank you so much for you help!!
Great breakfast!! Great location!! We don't see what not to love this hotel

  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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445 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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English first
Coolangatta, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 21, 2014

We were welcomed by very friendly, polite staff into a very classy affordable palace in the heart òf the old quảrter. We were served good coffee and a fruit platter, with a smile. Rooms were spacious, clean, quiet and cổmfortable. Breakfast ứa affordable, delicious and plentiful. The staff helped us with day trips, cabs, safe places to eat, tipping, pricing, in fact everything we wanted to know. They helped us with our overnight train trip to SaPa, and then, on our return, held our luggage while we toured the old quarter in a cyclo before heading off to the airport. We were very impressed with the feel òf the place and would definitely stay there again.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, April 26, 2014
Dear Lorrie,

Warmest greeting from Golden Sun Palace Hotel, Hanoi.

Thank you so much for this great review and for choosing to stay at our hotel when in Hanoi.

We are glad to know that you enjoyed your stay and happy with our accommodation, location, and the service standard from our staff. Thanks a lot for expressing your experience from your recent stayed with us on the TripAdvisor website.

We believe that your review would definitely be useful for the fellow travelers who planning to visit Hanoi and looking for somewhere simply nice to stay.

Warm regards,

Bruce
Customer Care Team
Golden Sun Palace Hotel
E: fo@goldensunhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
87 reviews 87 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed April 21, 2014

We stayed for two stays of two nights on each side of our trip to Halong Bay and were able to leave our suitcases at the hotel while we went to Halong Bay. The rooms are comfortable. The shower is wonderful. The service from Flower, Bruce and Julia was brilliant. They helped to make a restaurant reservation and order taxis. The breakfast has a great selection of food. We particularly recommend the banana pancakes! The location is excellent.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 19, 2014

Just returned from two separate stays at the Golden Sun Palace - highly recommend. Great location on a quiet street in the Old Quarter. Close to everything with a caring staff able to arrange daily tours. Rooms equipped with flat screen TVs and wifi - clean and daily roses a nice touch. Breakfast was served quickly. The hotel was charming and the big difference was the staff - Flower, Bruce and Julia who were there from morning to night to provide service with a smile. Bruce arranged a tour to Hoa Lu and Tam Coc. Flower went out of her way to recommend shopping and restaurants in the area. We stayed in the family room one night and the regular rooms as well. If you're looking for a great value and a hotel with all the charm of Hanoi, stay here.

Room Tip: Some of the rooms only have internal windows to a large skylight. Recommend rooms on the front side...
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, April 26, 2014
Dear Mr Lee,

Warmest greeting from Golden Sun Palace Hotel, Hanoi.

On behalf of the whole customer care team and especial people (named above), we are so glad to know from your review that you satisfied with our accommodation, in-room amenities.

Especially, We are glad to know that you enjoyed your stay and happy with our tour arrangement - Hoa Lu Tam Coc the service standard from our staff.

Thanks a lot for expressing your experience from your recent stayed with us on the TripAdvisor website. We believe that your review would definitely be useful for the fellow travelers who planning to visit Hanoi and looking for somewhere simply nice to stay.

We look forward to have a chance of welcoming you back to our residence soon!

Warm regards,

Bruce
Customer Care Team
Golden Sun Palace Hotel
E: fo@goldensunhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
1 review
4 of 5 stars Reviewed April 16, 2014 via mobile

I really had a great stay... The hotel location is just great, you can just get anywhere from where the hotel is located, shopping or sight-seeing. And the best part, the price is too good, breakfast yummy and the staffs were all just so friendly , helpful and always smiling .
If i ever get to visit Hanoi again, i'll surely choose to stay here again

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 16, 2014

The hotel his brand new, the rooms and bathroom are clean and really comfortable + the breakfast included with the room is really good.

The big difference for us with this hotel was the amazing services provided by the staff Flower, Bruce and Julia. The three of them helped us to book train ticket, hotel, flight and tours even if they had no agreements with the hotel/ tours we choose for the next leg of our trip.
We would definitely come back for a third stay if we need to pass trough Hanoi again.

Room Tip: room 104 his really quiet with the double door to block
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Top Contributor
68 reviews 68 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed April 16, 2014

We spent a few nights here on our way from Phong Nha to Sapa. We truly enjoyed our stay here: the staff was just lovely, we were given fresh fruit juice the minute we walked in, our room was one of the nicest ones we ever stayed (it was on good offer in booking.com, otherwise the place would have been way out of our budget) and the breakfast included was nice with a good choice of different dishes you can chose from. Our room was really quiet and cleaned every day.

Would love to stay again now that we're heading back to Hanoi, but the deal for the cheap price is over, so we have to somewhere else.

We highly recommend this place!

Room Tip: Ask for a high floor!
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Sun Palace Hotel

Address: 33 Hang Quat Street, Hanoi 1000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
Ranked #12 of 513 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Golden Sun Palace Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Welcome to Golden Sun Palace !The brand new Golden Sun Palace just opened on 30th Dec, 2012Hanoi’s newest boutique hotel combine’s modern architecture and features with traditional Vietnamesestyle in 29 well appointed rooms. Located in the heart of the Hanoi Old Quarter on historic Hang QuatStreet, it is a short walk to the Night Market Hoan Kiem Lake, the Water Puppet Theatre. ... more   less 
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