The hotel is very well situated, close to everything in Hanoi, but in a relatively quiet street considering the business of the old quarter. The rooms are very clean, the bathrooms bright new, the included breakfast is nice, but moreover, the staff is the real quality of the hotel. Very helpful, friendly, they definitely make the difference. To give you an insight, we've had a big problem right after our arrival : 3 hours in Hanoi and our credit card gets eaten by an ATM. They did everything they can to contact the bank, advise us about what to do and let us know our bank in France. We also booked an excursion to Ha Long Bay with them, and it was really nice (especially the Monkey Island ! we booked the 4 days formula, but if you have to choose between Cat Ba and Monkey Island, go straight to Monkey Island !!).
I'm leaving Hanoi in a few hours and wished I had more time to stay around, just enjoy their hospitality and keep wandering in the city and exploring the North-Vietnam.
Thank you very much Tu Linh Palace Hotel 2 !
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