Everything about this hotel was great. The staff was warm and friendly, always willing to help. I got very sick while in Hanoi and had to spend a few days in the hospital, the reception was quick to send someone with us to see a doctor before heading off to the hospital. I really appreciated that. They were great about extending our stay. My husband was even offered rides to the hospital considerably cheaper than anywhere else. They asked how I was when I arrived, made sure I was comfortable and even emailed after we had left to see how I was doing.
The room was nice and clean. The bed in room 102 was very comfortable!! Nothing negative to say other than the wifi was very dodgy in the room, but there are desktop computer free of charge in the restaurant so you're never in need.
The location was great, right in the center of the Old Quarter. You can easily walk to anywhere you want to go. There are great restaurants all around. Nola is right across the street, New Day Restaurant is only a few meters down the street and Green Tangerine is only a block away.
They also have tours you can organize through them at an affordable price. We booked a tour to Halong Bay and we also booked our train tickets to Hue. Easy and stress free!
I would recommend this hotel to anyone staying in Hanoi!
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