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“Great Hotel with Excellent Service” 5 of 5 stars
Review of Mai Charming Hotel

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Mai Charming Hotel
3.5 of 5 Hotel   |   29 Hang Bong Str, Hoan Kiem District, Hanoi, Vietnam (Formerly Mai Charming Boutique Hotel)   |  
Hotel amenities
Ranked #192 of 489 hotels in Hanoi
Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
“Great Hotel with Excellent Service”
5 of 5 stars Reviewed January 1, 2014

Stayed at the hotel for 2nd times during my current visit to Hanoi. I will say this was the best hotel and you will definitely like it and stay here again in your next visit to Hanoi. This hotel located at the strategic location and the price is reasonable. The room is very clean and nice decorated and come with high speed wifi connection. The receptionist are friendly and willing to help.

Overall, excellent service, good quality and value for money.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Bangalore
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 10, 2013

Stayed at the hotel for 2 nights after our Halong Bay cruise and boy were we happy!

Check-in - We had booked through Agoda and were checkedin without any hassle unlike other hotels in Vietnam where they had to ask their manager to confirm what is Agoda. Here, the receptionist already had all our keys and a map of Hanoi Old Quarters ready while we were sipping our welcome drink at the lobby.
The receptionist also apologized for having to give a different configuration of rooms than what we had booked. We had booked 2 twin rooms with one of them having an extra bed. Instead she gave us two twins and a single room! That was very good news for us :)

Rooms - The rooms were chic, very well kept and maintained. Even the single room was so well designed with a three compartment structure it was a very pleasant place to rest ourselves.

Amenities - Wifi was fast enough to upload our photos and catch up with family back home. There are guest computers near the lobby for you to upload any photos (which we did to empty our memory cards)

Breakfast - We were to leave early the last day of the check out and that did not stop them from getting us our breakfast 30 mins early. By now we had decided to use this hotel in future as well! Even Novotel in Nha Trang did not help us with this!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mai Charming B, Manager at Mai Charming Hotel, responded to this review, December 11, 2013
Dear Shanky_Traveler !
We are happy to read your good comment on tripadvisor
May I begin by thanking you for your review on TripAdvisor. We are delighted to read your comments and want to share that the hotel strives for this level of excellence with all guests. I am taking this opportunity to let you know that we must to empowered more our services.

We are looking forward to welcoming you back.
Wish you happiness in the life with luck

Best regards,
Mr/ Alex Chu ( Operation Manager )
Mai Charming Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Man, United Kingdom
Top Contributor
83 reviews 83 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed December 7, 2013

We had a fantastic four days here for our visit to Hanoi. Our check in was very smooth and our room was comfortable and had everything we needed - bathroom, tv, toil interviews, towels, complimentary water each day, tea & coffee making facilities. The breakfast served in the morning was excellent, with a good selection to suit most tastes. There is free wifi throughout the hotel. The location is excellent, and the reception area is comfortable and cool. The staff are excellent, and genuinely interested in what you have been doing. I left my guide book in reception when I left by accident, it was posted to my next location with no charge to me. I can only say that this small hotel and it's staff exceeded my expectations, and I will be sure to visit again on my next trip. It was a pleasure to stay in such a lovely hotel with such pleasant helpful staff.

Room Tip: We had a room next to the lift which was a little noisy but we were not there to spend time in our r...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mai Charming B, Manager at Mai Charming Hotel, responded to this review, December 11, 2013
Dear Debs_n_Gray & husband !
Thank you so much for leaving your comment on TripAdvisor. Your kind words have been passed to the team. It is always encouraging to learn that our guests are satisfied with our service as it is what we strive for every day.
I would like to thank you for your continued support and hope we will have the pleasure of serving your stay in the near future in Hanoi, Vietnam.

Best regards,
Mr/ Alex Chu ( Operation Manager )
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 21, 2013

Rooms a little small but good value for money, clean and tidy. Staff friendly and helpful. Location great. Had an amazing facial at the spa downstairs. Would stay here again. Reasonable breakfast variety.

Stayed November 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2013 via mobile

We had an incredible stay at the Mai Charming Boutique Hotel at the end of October. We first stayed for 3 nights before Heading to Halong Bay and then returned for 7 nights after Halong bay. The rooms are a good nice with excellent bathrooms and showers. The breakfast buffet is excellent in the mornings with a good assortment plus cooked to order options! The massages are excellent and very professional. Finally, the staff at the hotel really go the extra mile to help you out at all times. We had bicycles which were kept at all times and luggage kept whilst we were at Halong bay. We also lost 1 passport in Hanoi and the staff took us to the police station to help interpret and deal with the correct authorities! We would highly recommend the Mai Charming for anyone looking for a great value stay in Hanoi in an excellent location, minutes walk from Hoan Kiem Lake.

Stayed October 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoismile_11, Manager at Mai Charming Hotel, responded to this review, November 22, 2013
Dear Maximilian !
Thank you very much for your review.
At Mai Charming Boutique Hotel, the staff is empowered to take the extra mile to give our guests an enjoyable experience. We are delighted to read your comments and want to share that the hotel strives for this level of excellence with all guests.
By the way, I hope your review is a good experience for other tourist come to Hanoi for travel
Hope & Wish you happiness in south of Vietnam with all your life

We are looking forward to welcoming you back soon.
Best regards,
Mr / Alex Chu ( Operation Manager )
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 16, 2013

If you're staying in the old quarter of Hanoi and reasonably close to a lot of things to do.

Rooms are a bit narrow but tidy nonetheless. Wifi and flatscreen tvs in your room. Air conditioning in room as well.

Buffet breakfast is available in upstairs restaurant and there is a massage/spa facility on the ground floor.

Overall good value for money.

Stayed November 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quito, Pichincha, Ecuador
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 3, 2013

I had a great experience staying at this hotel. Rooms, though not big, are new, comfortable, and well-laid out. The bathrooms are modern including a shower door.

The location couldn't be better. The hotel is walking distance to many attractions, restaurants, and shopping.

The best thing about the hotel is the staff. With excellent English skills, staff members were extremely helpful. They helped me buy tickets, informed me of taxi prices, and upgraded my room because of some construction noise next door.

Breakfast was good too. Very good value for the price.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin H, Manager at Mai Charming Hotel, responded to this review, October 1, 2013
Dear Keli,
I am very glad to read your review about our hotel. How great it is!
Thank you very much for stay with us during your trip to Halong and Sapa.
Hope you had an unforgetable memories for your Vietnam trip.
I miss your daughter (Lola), She's so cute and smart hope she will grow up fast and will be back in the future.
I do hope too welcome whole your family (Lola, You and Mr Ramos).
After all, Thank you very much for staying with us and using our hotel services.

Mr Kevin, Hotel Manager.
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Additional Information about Mai Charming Hotel

Address: 29 Hang Bong Str, Hoan Kiem District, Hanoi, Vietnam (Formerly Mai Charming Boutique Hotel)
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Airport Transportation
Hotel Style:
Ranked #192 of 489 hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mai Charming Hotel 3.5*
Official Description (provided by the hotel):
Situated in the cetral of Hanoi's Old Quarter, Mai Charming Boutique Hotel Hanoi is the perfect place to experience Hanoi and its surroundings. Just 3 minute-walk to Hoan Kiem lake, 7 minutes to Dong Xuan Market, 2 minutes to Cathedral, 15 minute-walk to Ho Chi Minh Mausoleum, On-pillar pagoda and Temple of literature...Mai Charming Boutique Hotel Hanoi offers impeccable service and all the essential amenities to invigorate travelers. While lodging at this wonderful property, guests can enjoy salon, safety deposit boxes, smoking area, tours, airport transfer.In addition, all guestrooms feature a variety of comforts such as bathrobes, desk, shower, hair dryer, television LCD/plasma screen to please even the most discerning guest. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. When you are looking for comfortable and convenient accommodations in Hanoi, make Mai Charming Boutique Hotel Hanoi your home away from home. ... more   less 
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