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“Best location and best value for price!” 5 of 5 stars
Review of Hanoi Romance

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Hanoi Romance
3.5 of 5 Hotel   |   19 Trung Yen Lane, Hang Bac, Hoan Kiem, Hanoi, Vietnam (Formerly Romance Boutique Hotel)   |  
Hotel amenities
Ranked #215 of 513 Hotels in Hanoi
Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Best location and best value for price!”
5 of 5 stars Reviewed February 17, 2013

I found a double room for my boyfriend and me. My first impression about this hotel is its cleanliness. Friendly staff. Well furnished room, look very new and modern.
It is located in the most central area of the capital Hanoi. I am amazed by how close it is from the hotel to the street food stores and the Old Town, Old Streets, Hoan Kiem Lake, and everything else. I love waking up in the morning and step out to try some street foods like Bun Cha, Pho, Bun Rieu Cua, Bun Ca, Banh Cuon, etc.... at the very cheap price like £1-£2 Although the hotel offers free breakfast and it is very delicious too. I decided to try the street food anyway for more local experience or lunch.
If you are a traveller dont look any further. This is the best hotel in this Alley. Best location. Best price for value. Good food. Friendly and helpful staff. Clean room.
I like the fact that it is very close to the local market. It is very interesting to walk around with my camera to explore this part of the city.
Overall, I would recommend this hotel to friends and would be happy to come back.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoi r, Sales executive at Hanoi Romance, responded to this review, February 28, 2013
Dear Ms Kimmochua,
Greetings from Ms Thuy - Sales Executive of Hanoi Romance Hotel,
Thank you very much for your kind reviews about our hotel,
We really appreciate your opinions and do hope to have chance to see you and your friends again at our hotel in the coming time,
Next time, when you visit Vietnam again, We are pleased to introduce to you more about our beautiful destinations, tradition and customs for traveling in Vietnam, especially in Hanoi and the North of Vietnam to make your trip best.
Best regards,
Thuy Nguyen (Ms)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 8, 2013 via mobile

Nice enough hotel and good location in the old quarter. My husband and I stayed in a very basic room and it was sufficient for our use with a clean bathroom, sheets and towels. The staff are lovely. My only criticism is that we got our laundry done and it came back completely smelling like smoke, we had to get everything rewashed again at our next destination as it was unwearable. Besides that its a good location and affordable.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoi r, Manager at Hanoi Romance, responded to this review, February 14, 2013
Dear Naisac ,

Warmest greeting from Michael Manh - GM of Hanoi Romance Hotel .

Thank you very much for your valued experiences we sincerely appreciate your generous compliments on the service and facilities at our property. We are privileged to have served you and your friends, and look forward to your return visit in the near future, most hopefully for leisure then. In the meantime, please take care.


Best regards,

Michael Manh
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 5, 2013

What a lovely, new, clean, friendly hotel Hanoi Romance is. It's located in the old quarter, in the middle of the hustle and bustle of Hanoi but once inside the hotel no outside noise is detectable. The front office staff went above and beyond to make our stay happy and comfortable. A special thank you to Mr Thanh who saved the day by finding and delivering diabetic supplies to my husband, ( his insulin pen had leaked ) as we were about to board the train to Sapa for 4 days. Without the insulin we would have had to pull out of our tour. Thank you to Johnny, Shane and Alexis for your kindness and for helping us with our many questions. Ms Thuy organised a wonderful, memorable and very economical tour to Sapa, Thank you. It was a delight to meet you all. Without hesitation we would choose Hanoi Romance Hotel again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoi r, Manager at Hanoi Romance, responded to this review, February 16, 2013
Dear Ms.robyn C,

Warmest greeting from All Hotel Staff & Management of Hanoi romance Hotel

Thank you very much for your great experiences reviews for H R M .

We are delighted to read of your wonderful experience at our serviced . The team is privileged to have shared 3 special occasions with you and your family during your recent visit.


Thank you for choosing to stay with us and we look forward to welcoming you back home.


Best regards

Michael Manh
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Sintra, Portugal
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2013

The Hanoi Romance Hotel, was a very good surprise in our 3 weeks trip around Cambodia and Vietnam! The modern, clean and comfortable look of the hotel, made it one of the best hotels we have stayed during these 3 weeks, for a very nice price.
Staff was amazing! All of them! Super kind, friendly and always ready for helping us with anything!
Johnny Quach, the F.O Manager, arranged us the boat trip to Halong Bay, and the train trip to Sapa, and we could kept our big luggage's safety in the Hotel, while we were traveling to Halong and Sapa.
We really recommend this hotel!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoi r, Manager at Hanoi Romance, responded to this review, February 15, 2013
Dear bennyreis ,

Warmest greeting from Hanoi Romance hotel Management !

Thank you for affirming our values and we are happy to have been part of your family’s festive celebrations.

We look forward to welcoming you home should your travels bring you back to Hanoi-Vietnam.


Best regards,

Michael Manh
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Washington, DC
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 20, 2013

The hotel is new and clean. Service at the front desk was very friendly! I'd recommend this spot for an affordable, comfortable stay in Hanoi! The only downsides were that the showers aren't always hot (depending on how popular your shower time is, the hot water runs out quickly) and the hotel can get quite noisy at night with banging noises of the doors, thin walls, and the elevator. However, as another reviewer mention, this does not take away from the positive attributes of this hotel. Still a great value and spot for a quick Hanoi stop!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoi r, Manager at Hanoi Romance, responded to this review, January 24, 2013
Dear bec54 ,

Greeting from Hanoi Romance Hotel Management

Thank you very much for your sharing your great exprerience about hanoi romance hotel on tripadvisor.com, we are very much happy and appreciate with your kind support. We would like to take this chance to express our greatful thanks to your stay with us. We had indeed great time with you.
About your idea , we are trying our best to improve our services every single day to satisfy all of your needs as well as our coming valued guests.

Lastly, we all hope that to have another chance to seeing and serving you in our hospitality. We are wishing you with all the best.

Michael Manh
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Mariefred, Sweden
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 14, 2013

I stayed at Romance Hotel deluxe for 4 nights, and, if the room was still available, would have extended my stay further. The room was great, very spacious and modern, with flat screen tv, and The wireless connection also worked perfectly. The marble bathroom was really nice too and shower was great!. Location here was so close to all the "must see" places in Hanoi, just a few minutes walk to the lake, and right beside night market . Breakfast buffet in the mornings was also great, with good variety to choose from. The best part about my stay here was the staff, from the moment I arrived til I left, I was greeted very warmly and kindly by all the staff, however, special mention to Mr.Michael –Hotel Manager who were so helpful, advising me of all things to do and see around Hanoi and making some great recommendations. I really enjoyed my stay here and would highly recommend it.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoi r, Manager at Hanoi Romance, responded to this review, February 2, 2013
Dear Mr.MrCrafoord ,

Warmest greeting from Michael Manh - Managing director of Hanoi Romance Hotel.
How are you today ???
Thank you very much for your excellent comment about our hotel on the famous website in tourism ( Tripadvisor.com ).

We hope the next time you comeback with very warmly welcome .
Yours sincerely,

Michael Manh
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Macau
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 12, 2013

We loved Hanoi, it was the highlight of our trip to Vietnam and the Christmas party at Hanoi Romance is something we will remember forever! Such a friendly group of staff that made us feel very welcome.

The Hotel is clean and modern which is what we expected of a new hotel. The breakfast was a good selection and the location is excellent for the old quarter. It is also tucked away down an alley so there is no disturbance from traffic etc.

The only down points were:

The noise that travels between floors due to the construction of the hotel. Therefore, the door slamming from other guests and the elevator could get annoying if you want either a very early night or a late morning.

The toilet seemed to get blocked up, not sure if this was just our room but it was a little bit inconvenient.

However, these minor points did not detract from an enjoyable stay at this hotel and we would definitely stay again if we were in Hanoi again in the future. Sadly this will probably not be the case :(

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoi r, Manager at Hanoi Romance, responded to this review, January 17, 2013
Dear Mrs & Mr.FollieAdeux ,

Warmest greeting from Michael Manh - Managing director of Hanoi romance hotel.

Thank you very much for kind enjoyed our christmas party on Dec 24 2012
It is truly amazing to read your feedback about hanoi romance hotel, and we appreciate every single word you have written about us, both compliment and criticisim. We are so thankful to you for spending time staying at hanoi romance Hotel, and we suppose that you have had a good choice for your visit in Hanoi.

Best regards

Michael Manh
director@hanoiromancehotel.com
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Additional Information about Hanoi Romance

Address: 19 Trung Yen Lane, Hang Bac, Hoan Kiem, Hanoi, Vietnam (Formerly Romance Boutique Hotel)
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #215 of 513 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hanoi Romance 3.5*
Number of rooms: 36
Official Description (provided by the hotel):
Romance Hotel in Hanoi is an exquisite merging between Western spirit and Hanoi culture. Strategically located right in the heart of Hanoi Old Quarters, few minutes from Hoan Kiem Lake and every other tourist site, this romantic boutique hotel is a perfect choice for both leisure and business customers. ... more   less 
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