've stayed at 5 stars hotels to budget hotels and by far this place offers one of the BEST customer service anyone can get. The staff is super friendly, nice and laid back!
Here's what they offer if you stay here:
-Excellent communication via email, we booked our airport transportation, HaLong Cruise and hotel from the US.
-Leaving your luggage while you're away to Halong
-A bottle of wine and cake if you're on your honeymoon (by the way, this was a complete surprise)
-Places to eat at
-Rooms are very clean
-Exchanging American dollars to VND
-Bellboys going out on the streets to bargain fruit for you! =)
-Best of all, exceptional service!
-It's in an alley, may be a little hard to find but while you walk thru to get to the hotel, you really learn about the culture, life selling produce, meat, motobikes zipping thru, etc.
Thanks to Alisa, Kathy and Emily, for our incredible 3 night stay! Kathy-Congrats on your wedding!
- Official Description (provided by the hotel):
- Serene Hotel is the best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by professional & dedicated staff, providing you a comfortable & memorable stay. Hanoi Serene Hotel offers beautiful and spacious rooms with nice view of Hanoi old street. Hanoi Serene Hotel is equipped with all amenities that you expect such as air-conditioning, international standard elevator, Internet ADSL,Computer in room , cable television, mini bar and more. ... more less
- Reservation Options:
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