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“Great hotel in the centre of it all.” 4 of 5 stars
Review of Hanoi Legacy Hotel - Bat Su

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Hanoi Legacy Hotel - Bat Su
3.5 of 5 Hotel   |   16-18 Bat Su, Hoan Kiem, Ha Noi, Hanoi, Vietnam   |  
Hotel amenities
Ranked #101 of 506 Hotels in Hanoi
North Vancouver, Canada
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Great hotel in the centre of it all.”
4 of 5 stars Reviewed March 25, 2014

Stayed 4 nights here and was quite happy with the level of service and the location. Staff were very helpful and friendly. Buffet breakfast was small but more than adequate to start your day. We left for 2 nights and came back to stay here. When we asked for the same rate we were downgraded to a back room with a window looking into another wall. Our first room was booked on expedia and they couldn't give us the same rate. Overall I would return because the staff and the location was good.

Room Tip: Chose a front room with a balcony unless you don't mind not knowing if its day or night outside.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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138 reviews from our community

Traveler rating
    86
    40
    9
    3
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 19, 2014

The GM helped our party of 5 to get out of another hotel. He ordered 2 taxis to move our luggage and us, and accompanied us to the new hotel. He was so helpful and professional. We stayed for 12 days at all of the hotels. (Out for 3 days for Halong Bay)The cleaning staff, bell boys and reception were extremely helpful. They open the door before you get to the door. The Manager at Bat Su was great. Both locations are within the Old Quarter, being Hang Bac nearer to tourist street Ta Hein were all the locals hang out for coffee and beer at night. We cannot say enough about the Legacy Chain of hotels. Breakfast was varied and good.

Room Tip: At Bat Su don't stay on the 6th or 7th floor as the chairs scrap from the restaurant and the sou...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
58 reviews 58 reviews
22 hotel reviews
Reviews in 32 cities Reviews in 32 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed March 17, 2014

Hanoi Legacy hotel has been the nicest surprise of my trip in Hanoi. Well situated next to Old Hanoi, the smal hotel has the standard of the big chain hotels! The room was all new, two large beds, very clean, large TV, nice bathroom and a lot of welcoming goods in it. The staff is very nice, welcoming and helpful. Breakfast is good with all what you need. I even had crepes on one morning. I will definitely go back in thsi hotel next time!

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed March 15, 2014 via mobile

My wife and I stayed at this hotel for a total of 4 nights either side of a Halong Bay trip. It was our first time to Vietnam and we were pleased to have chosen this venue. Our first room booked from home via Agoda was fine, clean and comfortable and when we booked Halong from the hotel we arranged our other two nights there and got an executive room for a similar price. This room was excellent and very spacious. The staff were so friendly, I even got a lift on the back of the boss' moped to an ATM when I was having problems with my card! Then I was lent money overnight! The hotel is 5 minutes from Hoan Kiem lake and perfectly situated for all sites. We met a lovely couple from the UK who have also reviewed this hotel highly. The only reason for not scoring higher is due to occasional sewerage type smells in the bathroom but everything else was perfect and for 30 odd quid a night I didn't want to complain because we had such a great time and stay. Highly recommend.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 12, 2014

Stayed here for 6 nights, We found the staff extremely helpful and friendly. They organised our Visa on Arrival for a small charge, and this worked well, although the VOA counter at the Airport is a bit confusing and did take some time to get through,
Our room was modern, clean and well appointed. We were in a room facing the street which made for some interesting observations on the street below us, although it was quite noisy.
Would recommend this hotel due to the staff,quality of rooms and location.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 10, 2014

Good breakfast and reasonably priced airport pickup. Helpful and communicative via email.

Biggest problem is that our floor was noisy from 6:30am. You can hear everything that goes on outside the door and it seemed that staff were yelling, almost unaware that people were still trying to sleep.

Apart from this, very good service.

Room Tip: Based on luck, I think.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newry, United Kingdom
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 6, 2014

I am writing this in the lobby after checking out of this wonderful hotel . Myself and my boyfriend stayed here since we arrived in Vietnam 5 days ago and from the moment we were picked up from the airport we were made feel like royalty !Mr Hai Anh Nguyen and his team made us feel like part of their family for the duration of our stay! We were given a complimentary upgrade for part of our stay and the rooms were perfect!very modern decor ,hot showers ,satellite tv, tea& coffee facilities and all the extras you could wish for ! The location was perfect in the old town and we thoroughly enjoyed getting lost meandering the many streets around us and discovering night markets ,the pretty lake, and meeting the friendliest locals everywhere we went! Breakfast was superb and finished at 10 each day and they didn't even complain when we were running late each morning . We were able to book Halong bay through the hotel at a competitive price and felt totally pampered and looked after by all of the staff for our five days here! When my phone charger broke the staff rallied round and gave me one of theirs to borrow until I was sorted! This was just a small example of the care we received !Each time we left or returned to the hotel we were greeted with smiles ,a complimentary tea and general warmth that has prompted me to write this review so quickly in order to encourage others to stay here! I can't thank the staff here enough or sing their praises -a very memorable start to an amazing holiday in this beautiful country !we can't wait to return!

Stayed March 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Legacy Hotel - Bat Su

Address: 16-18 Bat Su, Hoan Kiem, Ha Noi, Hanoi, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Spa
Hotel Style:
Ranked #101 of 506 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hanoi Legacy Hotel - Bat Su 3.5*
Number of rooms: 46
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