I booked the Executive Suite at Hanoi Legacy, and like another reviewer I was also told that the suite was unavailable because the current tenants decided to extend their stay. I was taken to the alternate location and given the Executive Suit there which was a beautiful room with a wonderful balcony. However the other location is not as ideal as the Hang Bac location. When I asked to extend my stay at the alternate location the reception kindly checked the bookings and told me that I could stay longer, later that night (around 9pm) I received a call telling me that I would have to check out the following morning as another guest had booked the suite. I am not certain what they are doing with the bait & switch from the first hotel - but based on the other reviews I was not the first. Both hotels are nice but it was inconvenient and it is hard to understand what they are doing.
- Official Description (provided by the hotel):
- The centre of Hanoi is Hoan Kiem Lake and at the heart of Hanoi, adjacent to Hoan Kiem Lake, is the Hanoi Old Quarter, the 36 Streets of Trades that once served the Kings of Vietnam. Now they serve the needs of the international traveler.The recently opened Hanoi Legacy Hotel, located in Hang Bac in the Old Quarter, offers international standard facilities together with the friendly and courteous service that today's travelers expect. Hang Bac means 'silver', and the silver service of the Hanoi Legacy Hotel assures the traveler of a truly memorable stay as they explore the wonders of Hanoi and Vietnam.Whether traveling independently, or as a family with children, the Hanoi Legacy Hotel offers comfortable well appointed rooms, all with complimentary wireless internet. With access to the the best of Hanoi's licensed travel agents, travelers can experience the best that Hanoi and Vietnam has to offer for a very enjoyable stay. Airport transfers are also easily arranged, just ask when making your booking.The Hanoi Legacy Hotel - located in Hang Bac in the Hanoi Old Quarter- echoing the silver service of days gone past for a truly memorable stay! ... more less
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