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“Beware Executive Suite Bait & Switch” 4 of 5 stars
Review of Hanoi Legacy Hotel - Hang Bac

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Hanoi Legacy Hotel - Hang Bac
3.5 of 5 Hotel   |   108 Hang Bac, Hoan Kiem | 108 Hang Bac street, Hanoi 10000, Vietnam   |  
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Hotel amenities
Special Rate
Free Pick Up /Laundry
Ranked #174 of 507 Hotels in Hanoi
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
“Beware Executive Suite Bait & Switch”
4 of 5 stars Reviewed July 18, 2013

I booked the Executive Suite at Hanoi Legacy, and like another reviewer I was also told that the suite was unavailable because the current tenants decided to extend their stay. I was taken to the alternate location and given the Executive Suit there which was a beautiful room with a wonderful balcony. However the other location is not as ideal as the Hang Bac location. When I asked to extend my stay at the alternate location the reception kindly checked the bookings and told me that I could stay longer, later that night (around 9pm) I received a call telling me that I would have to check out the following morning as another guest had booked the suite. I am not certain what they are doing with the bait & switch from the first hotel - but based on the other reviews I was not the first. Both hotels are nice but it was inconvenient and it is hard to understand what they are doing.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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134 reviews from our community

Traveler rating
    83
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Singapore, Singapore
Top Contributor
86 reviews 86 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed July 10, 2013

This is a very charming hotel situated right in the middle of HANG BAC Street, Hoan Kiem District; in fact right in the centre of activities of Hoan Kiem District. The hotel has beautiful carved marble motif on the walls of the lobby and entrance, giving an mediaeval touch and an air of elegance. The rooms are small but clean and well kept; complete with basic items such as coffee maker, refrigerator, air-conditioner, TV. WI-FI available thro-out the hotel. The buffet breakfast is good, both in quality, choice and quantity. All the staff are very friendly and helpful. The location is wonderful, right in the heart of activities of Hoan Kiem District. It is only 5-10 minutes walk to the infamous Hoan Kiem Lake, the water puppet Theatre, etc. Transportation is very easy, with many taxis, motorcycles, tri-cycle, buses etc around. Would recommend this 3-star hotel to most travellers, who wants value foe money!!!

Room Tip: Try to get room not facing the street; as there are many activities in the streets and carry-on till...
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogor, Indonesia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 10, 2013

My husband and I stayed for 3D2N in Hanoi Legacy. The room was clean and spacious. The staffs were extremely pleasant and helpful. The very first day we arrived, we were given complete information on what to do and where to go in Hanoi from the front desk staff. The hotel is strategic located in the old quarter area, very close to the Hoan Kiem lake and night market (during weekend). It's a recommended place to stay.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2013

We spent 3 nights at the hotel and couldn't fault it, although the window in our room opened up onto a stairwell (we love windows though it wasn't really a problem would just suggest asking for one if you like them). The staff we exceptionally helpful and recommended us the most amazing restaurant with great food that was cheap as chips! We left or wallet behind when we left and they contacted us and posted it to another hotel we were staying in. Great service, would definitely recommend them!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beirut
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 8, 2013

This hotel were the best in Hanoi , well located near to the town, shopping center, restaurants, and bars . The stuff is friendly, very helpful and well organized. Rooms are very clean with good food.
I will definitely stay here again.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Top Contributor
102 reviews 102 reviews
23 hotel reviews
Reviews in 44 cities Reviews in 44 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed June 27, 2013

This is a very well paced hotel for the old quarter. It is surrounded by beer hoi places, shops, restaurants, and bars. The staff are very helpful and friendly and the rooms are clean and well appointed. The clientele seem to be a mix of holiday makers and business people which means tat at night the hotel isn't too noisy. Each room has a large tv and safe as well as a nice power shower. There is a helpful local trips advisor semi-permanently on reception. The reception and breakfast area is heavily festooned with 'false' marble colonnades and scroll work - very nice. I would definitely stay here again.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 24, 2013

On my first visit to Vietnam The Hanoi Legacy Hotel only enhanced the experience. Located in Hanoi's old quarter, very near everything it makes a great base to explore the amazing surroundings, with its plentiful places to shop, eat, see and do. The rooms were modern and very clean with great facilities and free wi fi. The staff were also amazing, friendly and helpful and only served to reiterate the wonderful nature of the Vietnamese people that i came to know on my trip.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Legacy Hotel - Hang Bac

Address: 108 Hang Bac, Hoan Kiem | 108 Hang Bac street, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #174 of 507 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hanoi Legacy Hotel - Hang Bac 3.5*
Number of rooms: 44
Official Description (provided by the hotel):
The centre of Hanoi is Hoan Kiem Lake and at the heart of Hanoi, adjacent to Hoan Kiem Lake, is the Hanoi Old Quarter, the 36 Streets of Trades that once served the Kings of Vietnam. Now they serve the needs of the international traveler.The recently opened Hanoi Legacy Hotel, located in Hang Bac in the Old Quarter, offers international standard facilities together with the friendly and courteous service that today's travelers expect. Hang Bac means 'silver', and the silver service of the Hanoi Legacy Hotel assures the traveler of a truly memorable stay as they explore the wonders of Hanoi and Vietnam.Whether traveling independently, or as a family with children, the Hanoi Legacy Hotel offers comfortable well appointed rooms, all with complimentary wireless internet. With access to the the best of Hanoi's licensed travel agents, travelers can experience the best that Hanoi and Vietnam has to offer for a very enjoyable stay. Airport transfers are also easily arranged, just ask when making your booking.The Hanoi Legacy Hotel - located in Hang Bac in the Hanoi Old Quarter- echoing the silver service of days gone past for a truly memorable stay! ... more   less 
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