We arrived in Hanoi not in a good mood. The bus journey was much more longer than expected, all our stuff was wet and we had some problem with a taxi driver. We just went in this little travel agency and those people have litteraly restore our faith in humanity. Ms Tham, Mr Hai and Mr Paul just listened all our complaints and tried to fix it. Ms Tham was particularly helpful. She helped me a lot to buy a Rail Pass and did all the job for me. They don't try to sell you something and you know that their interest for you is true. Ms Tham and Mr Hai speaks excellent English and Mr Paul has always a good story to tell. Really, the nicest people we met in Hanoi. I recommend them without any hesitation!!!
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