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“International standard services” 5 of 5 stars
Review of Sunway Hotel Hanoi

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Sunway Hotel Hanoi
4.0 of 5 Hotel   |   19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam   |  
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Ranked #136 of 513 Hotels in Hanoi
Certificate of Excellence 2014
Kuala Lumpur, Malaysia
1 review
“International standard services”
5 of 5 stars Reviewed September 29, 2010

Upon our arrival at Hanoi airport we were met by our driver, smooth transfer to the Hotel. We were seated in the Lobby, completed the registration forms and we were then escorted to our room. I have a habit of putting all my cloths into the wardrobe. The wardrobe is clean with no any smell. The room was large, quiet, the bed was extremely comfortable, the bath room was spotless and etc. During our stay of 3 nights we found the staff to be extremely efficient, charming and friendly, we dined in the cafe and the restaurant, the food was delicious! I can also recommend the Lobster from the hotel restaurant, superb! Enjoyed cocktails in the evening in the Jazz Bar. Yes, we would recommend it and would stay there again ..!

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotel H, Front Office Manager at Sunway Hotel Hanoi, responded to this review, November 7, 2011
It ‘s been our pleasure to serve you & we look forward to having you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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458 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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English first
Petaling Jaya, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 16, 2010

I must agree that this hotel is not located exactly at the centre of attractions but i kind of liking it.
It took estimating around 5 minutes driving distance to hon kiem lake where else there are many hotels located exactly in that area.
But i would still choose this hotel if i were to choose again because i cant take all the noise at hon kiem lake from motorcycles..
I kind of like have a good experience with this hotel when the first time i took the taxi return to hotel and i realize the price is way too expensive compare to my earlier trip, then i started fighting with the taxi driver and then this hotel staff came out and help me to fight (with their language).
Then the taxi agreed to reduce by half. I'm not sure if this is standard service from the hotel to take care of each guest but i must agreed their service is excellent..

  • Stayed August 2010, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotel H, Front Office Manager at Sunway Hotel Hanoi, responded to this review, November 7, 2011
It ‘s been our pleasure to serve you & we look forward to having you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 19, 2010

This hotel was selected by my husband's employer for a business trip. Our room was of average size but comfortable, bathroom was small as is typical in Vietnam. What most impressed us about this hotel is that there is always a number of smiling staff available to attend to your needs. The breakfast buffet is simply incredible with the opportunity to try tradtional Vietnamese foods like Pho (beef noodle soup), other Asian foods, omelettes and a wide variety of other delights, include many Western foods. The downside to this hotel is it's location. It's not really part of the action if you want to immerse yourself in the hustle and bustle of Hanoi's centre (5-10 min drive). Because it lacks a pool or scenic views, it's not really ideal for a relaxing holiday, but it's easy enough to get a taxi to go anywhere you need.

  • Stayed May 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotel H, Front Office Manager at Sunway Hotel Hanoi, responded to this review, November 7, 2011
It ‘s been our pleasure to serve you & we look forward to having you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sweden
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 12, 2010

I was very happy with this hotel. Good service, especailly for Hanoi. Nice fresh room, although A/C was diffuclt to regulate. Staff very helpful with requests, directions, etc.

Stayed March 2010, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotel H, Front Office Manager at Sunway Hotel Hanoi, responded to this review, November 7, 2011
It ‘s been our pleasure to serve you & we look forward to having you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Slovakia
Top Contributor
107 reviews 107 reviews
72 hotel reviews
Reviews in 68 cities Reviews in 68 cities
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed February 19, 2010

I would evaluate the hotel a 3+ star, quite good but not the very good 4 star

  • Stayed October 2009, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotel H, Front Office Manager at Sunway Hotel Hanoi, responded to this review, November 7, 2011
Thank you for your comments & valuable suggestion. Please be assured that a more detailed training progrmme have been started for all our staff. It ‘s been our pleasure to serve you & we look forward to having you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surrey uk
Top Contributor
139 reviews 139 reviews
54 hotel reviews
Reviews in 87 cities Reviews in 87 cities
163 helpful votes 163 helpful votes
3 of 5 stars Reviewed January 4, 2010

We stayed here for 3 nights at the beginning of a Vietnam/Cambodia trip. The hotel was clean, the staff friendly and the rooms very quiet. The breakfast buffet was good but the 2 evening meals we had there were inconsistent- some dishes great and others not. I would not stay there again or recommend it for tourists as it's location is too far away from the main sights( yes, you can get a taxi, though we did have one - not got by the hotel- nasty experience with a taxi driver who refused to accept the meter price and aggressiveley asked for way over, but..) and easliy accessible resturants beyond street ones.

  • Stayed December 2009, traveled as a couple
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotel H, Front Office Manager at Sunway Hotel Hanoi, responded to this review, November 7, 2011
It ‘s been our pleasure to serve you & we look forward to having you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites
Hotel Style:
#27 Luxury Hotel in Hanoi
#33 Spa Hotel in Hanoi
#53 Business Hotel in Hanoi
#66 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Official Description (provided by the hotel):
The Sunway Hotel Hanoi is part romantic Vietnamese ambience and part ultra modern business hotel, a haven of relaxation yet never far from important destinations. Sunway Hotel Hanoi is 45 minutes from Noi Bai International Airport. It is within close reach of shopping and entertainment attractions, and conveniently within reach of legendary Hoan Kiem Lake. Sunway Hotel Hanoi offers corporate, business and leisure traveler the best accommodation experience with high service standard at an affordable price ... more   less 
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Also Known As:
Hanoi Sunway Hotel

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