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“Sunway” 4 of 5 stars
Review of Sunway Hotel Hanoi

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Sunway Hotel Hanoi
4.0 of 5 Hotel   |   19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam   |  
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Ranked #136 of 513 Hotels in Hanoi
Certificate of Excellence 2014
Ho Chi Minh City, Vietnam
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Sunway”
4 of 5 stars Reviewed May 28, 2013

We stayed here at the beginning of our Vietnam trip for 2 nights. The hotel was clean and well maintained. Breakfast was good with plenty of choice for everyone. The room was adequate as I expected of a city hotel. We ate in the restaurant 1 night after we had been out all day and the food and service was good. The hotel is on the edge of the French Quarter and the lake and night market were walkable in about 20mins or a £2 taxi ride. Overall happy with this hotel.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, May 29, 2013
Dear Sir/Madam,

We are so glad to hear that you enjoyed your stay at Sunway Hotel Hanoi and are happy that we have been able to contribute towards making your stay with us a pleasant and memorable experience.

Your comments are such an encouragement to all of us here. We want you to know that it has been a joy serving you and look forward to welcoming you back in the not too distant future.

Yours sincerely,

Ecommerce Manager – Sunway Hotel Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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459 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Edinburgh, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 27, 2013

We stayed in the hotel for the last 3 nights of our trip to Vietnam. Although it was the only hotel without a pool, there was a spa. Very central and within walking distance of old quarter, but we used taxis, very cheap. Staff very friendly and room was very comfortable. One gripe if I may, the complimentary tea/coffee would be good for more than on our first night ( extra if you wanted to use every other night) Breakfast was brilliant.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, June 3, 2013
Dear Sir/Madam,

Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi.
We are happy to know that we have been able to contribute towards making your trip to Hanoi a pleasant and memorable experience. My staff and I are encouraged by your comments.

Please accept our apologies for the miscommunication regarding the complimentary tea/coffee provided in the room. This is replenished daily with no charge unless large quantities are requested for the same day. A new staff may have given you incorrect information.

Nevertheless we thank you for choosing to stay at Sunway Hotel Hanoi and we look forward to the privilege of serving you again in the not too distant future.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 19, 2013

The room is spacious with the basic amenities and the front office staff is helpful and friendly. We enjoyed most is the phoa they served during breakfast buffet, which is really smooth and appeitizing. The breakfast area is little small (this might due to the hotel renovation), so do plan to have your breakfast early to beat the crowd. We like to area around the hotel, it is surrounded by the local residential/commercial areas. Nice to walk around in the day and stop by to have coffee with the locals.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, May 23, 2013
Dear Sir/Madam,

Thank you for taking time to write to express your appreciation of the Sunway Hotel Hanoi.

We are delighted to hear of your pleasant experience and are happy that we have been able to contribute towards making your holiday in Hanoi a memorable one. We have since then completed the minor repair to our restaurant and breakfast is now served in this spacious dining room with a capacity for 150 persons.

Thank you once again for choosing to stay with Sunway Hotel Hanoi.

We look forward to serving you again in the not too distant future.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Top Contributor
104 reviews 104 reviews
96 hotel reviews
Reviews in 91 cities Reviews in 91 cities
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed May 17, 2013

I enjoyed my stay at this hotel even though it was in an older section of town. Staying here enabled me to really enjoy the local color, so to speak, instead of just seeing all the modernized sections of town. The nearby eating joints catered to the locals and you can be sure the food is good and cheap. Their seafood dinner buffet was absolutely delicious as was their breakfast buffet.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, May 17, 2013
Dear Sir/ Madam,

Thank you for taking time to share your wonderful experience at Sunway Hotel Hanoi.

We are happy to know that we have been able to contribute towards your memorable holiday in Hanoi and glad to note that you enjoyed the quality of our excellent buffet spread for breakfast and dinner. Your comments have been a tremendous encouragement to all of us here.

We look forward to welcoming you or your friends to Sunway Hotel again soon.

Yours sincerely,

Ecommerce Manager – Sunway Hotel Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 15, 2013

The sunway hotel is ideally based for visiting the city. A little way out of the main area but walkable. The hotel is spotless staff very helpful. Use the taxi from hotel about 540 dong. Some English is spoken in hotel but not a lot. About 10 storeys high so lots of views from rooms. Room service good and always lovely smell in corridors. We had no problems whilst at this hotel.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, May 17, 2013
Dear Sir/Madam,

Thank you for taking time to write such a complimentary report about Sunway Hotel Hanoi.
We are happy to know that we have been able to contribute towards making your trip to Hanoi a pleasant and memorable experience and have passed on your comments to all staff at our daily briefing.

Thank you for choosing to stay at Sunway Hotel Hanoi and we look forward to serving you again in the not too distant future.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 8, 2013 via mobile

We came back at the end of our holiday ,we could walk to the old quarter and around the lake about half hour walk .quiet area nice breakfast plenty of choise , would recommend good wifi ,entertainment own bar singer ,great staff nothing too much trouble .. Thanks keep it up robert

Stayed May 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, May 17, 2013
Dear Sir/Madam,

Thank you for taking time to write such a wonderful report about Sunway Hotel Hanoi.
We are absolutely delighted to hear of your pleasant experience in our hotel on your recent holiday in Hanoi. Thank you for your appreciation of our excellent breakfast spread and your kind comments on our cleanliness and comfort.

Your comments are great motivation for our team and have been passed on to all at our briefing.
We look forward to serving you again in the not too distant future.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowral, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 8, 2013

The attention received at Sunway was much more than we expected On booking in which was quick we found our room a little too small The staff at the front desk went out of their way to show us a bigger room & our change over efficiently handled The room was extremely quiet. well serviced & comfortable
The restaurant was nicely decorated &food well prepared The staff courteous at all times It was a most pleasant 3 night stay at Sunway

Room Tip: Rooms on Club floor much bigger & quieter
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, May 9, 2013
Dear Sir/Madam,

We thank you for taking time to write to Tripadvisor about us and for your wonderful comments expressing your appreciation of our friendly staff, cleanliness and excellent buffet breakfast. Your comments are a tremendous encouragement to all of us here.

Thank you once again for choosing to stay at Sunway Hotel Hanoi. We’d love to look after you again & your friends who may be coming this way. Wishing you good health and warm wishes from all of us at Sunway.

We look forward to welcoming you back to Sunway Hotel soon

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites
Hotel Style:
#27 Luxury Hotel in Hanoi
#33 Spa Hotel in Hanoi
#52 Business Hotel in Hanoi
#65 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Official Description (provided by the hotel):
The Sunway Hotel Hanoi is part romantic Vietnamese ambience and part ultra modern business hotel, a haven of relaxation yet never far from important destinations. Sunway Hotel Hanoi is 45 minutes from Noi Bai International Airport. It is within close reach of shopping and entertainment attractions, and conveniently within reach of legendary Hoan Kiem Lake. Sunway Hotel Hanoi offers corporate, business and leisure traveler the best accommodation experience with high service standard at an affordable price ... more   less 
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Also Known As:
Hanoi Sunway Hotel

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