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“good hotel for a base” 5 of 5 stars
Review of Sunway Hotel Hanoi

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Sunway Hotel Hanoi
4.0 of 5 Hotel   |   19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam   |  
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Ranked #136 of 507 Hotels in Hanoi
Wolverhampton, United Kingdom
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“good hotel for a base”
5 of 5 stars Reviewed May 15, 2013

The sunway hotel is ideally based for visiting the city. A little way out of the main area but walkable. The hotel is spotless staff very helpful. Use the taxi from hotel about 540 dong. Some English is spoken in hotel but not a lot. About 10 storeys high so lots of views from rooms. Room service good and always lovely smell in corridors. We had no problems whilst at this hotel.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, May 17, 2013
Dear Sir/Madam,

Thank you for taking time to write such a complimentary report about Sunway Hotel Hanoi.
We are happy to know that we have been able to contribute towards making your trip to Hanoi a pleasant and memorable experience and have passed on your comments to all staff at our daily briefing.

Thank you for choosing to stay at Sunway Hotel Hanoi and we look forward to serving you again in the not too distant future.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

398 reviews from our community

Traveler rating
    105
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    69
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 8, 2013 via mobile

We came back at the end of our holiday ,we could walk to the old quarter and around the lake about half hour walk .quiet area nice breakfast plenty of choise , would recommend good wifi ,entertainment own bar singer ,great staff nothing too much trouble .. Thanks keep it up robert

Stayed May 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, May 17, 2013
Dear Sir/Madam,

Thank you for taking time to write such a wonderful report about Sunway Hotel Hanoi.
We are absolutely delighted to hear of your pleasant experience in our hotel on your recent holiday in Hanoi. Thank you for your appreciation of our excellent breakfast spread and your kind comments on our cleanliness and comfort.

Your comments are great motivation for our team and have been passed on to all at our briefing.
We look forward to serving you again in the not too distant future.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowral, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 8, 2013

The attention received at Sunway was much more than we expected On booking in which was quick we found our room a little too small The staff at the front desk went out of their way to show us a bigger room & our change over efficiently handled The room was extremely quiet. well serviced & comfortable
The restaurant was nicely decorated &food well prepared The staff courteous at all times It was a most pleasant 3 night stay at Sunway

Room Tip: Rooms on Club floor much bigger & quieter
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, May 9, 2013
Dear Sir/Madam,

We thank you for taking time to write to Tripadvisor about us and for your wonderful comments expressing your appreciation of our friendly staff, cleanliness and excellent buffet breakfast. Your comments are a tremendous encouragement to all of us here.

Thank you once again for choosing to stay at Sunway Hotel Hanoi. We’d love to look after you again & your friends who may be coming this way. Wishing you good health and warm wishes from all of us at Sunway.

We look forward to welcoming you back to Sunway Hotel soon

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 4, 2013

I spent this time 4 days in Hanoi for business and I stayed as usual at Sunway Hotel.
Service is excellent. Rooms are a bit small but tiny and with good forniture. Bathroom is very good. Good Buffet Breakfast.
Staff is very helpful and friendly, trying to help you out for anything and everything.
Rate is acceptable
What can you ask more?

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, May 7, 2013
Dear Sir/Madam,

Thank you for taking time to write such a complimentary report about Sunway Hotel Hanoi.

We are glad that we have been able to contribute towards making your trip to Hanoi a pleasant and memorable experience and have passed on your comments to all staff who are very encouraged by this..

Thank you for choosing to stay at Sunway Hotel Hanoi and we look forward to serving you again soon on your next trip to Hanoi.

Wishing you success in your business

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pattaya, Thailand
Top Contributor
110 reviews 110 reviews
39 hotel reviews
Reviews in 41 cities Reviews in 41 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed May 2, 2013 via mobile

Efficient service, good sized clean rooms. Bed package is very comfortable and with double glazed windows blocking out most o the street noise, gaurantees good night sleep. Breakfast excellent with variety for western, japanese and even a nasi lemak station for the Malaysians! Beware room service is a tad expensive relatively. Two lots of chips and a couple of glasses of wine cost 30USD. In all a good hotel and has a well managed hotel feel to it.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, May 7, 2013
Dear Sir/Madam,

Thank you for taking time to write such a wonderful report about Sunway Hotel Hanoi.

We are absolutely delighted to hear of your pleasant experience in our hotel on your recent holiday in Hanoi and are happy to have contributed positively towards it. .

Thank you also for your comments which are great motivation for our team and for choosing to stay with Sunway Hotel Hanoi.

We look forward to serving you again in the not too distant future.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
Top Contributor
53 reviews 53 reviews
40 hotel reviews
Reviews in 44 cities Reviews in 44 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed April 30, 2013

Comfortable Hotel just on the edge of the Old Town , not too far from anywhere in Hanoi .
Rooms comfortable and clean,
A very good buffet breakfast with lots of choice . Vietnam soup was excellent ,if an unusual choice for a European.
Good cheap restaurants fairly close by the same with bars but not that many. Straight across the road from the Sunway is a small Vietnamese lady with a very unusual bar .we sat on the pavement because that's it no indoors and she served us beer from a big tank and it was so good. The locals loved our presence and we all had a good laugh ,maybe about different things but we had a good laugh.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, May 7, 2013
Dear Sir/Madam,

Thank you for taking time to write such a wonderful report about Sunway Hotel Hanoi.

We are happy to know that we have been able to contribute towards making your trip to Hanoi a pleasant and memorable experience especially your unique experience with the local people..

Thank you for choosing to stay at Sunway Hotel Hanoi and we look forward to serving you again in the not too distant future.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shah Alam, Selangor, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 18, 2013

Super comfortable bed, helpful staff and a great breakfast and get home feeling , the location is at the Central but quiet and 5 mins to Vincom Mall , it is very convenience. The restaurant was nice too and I would recommend this as a convenient and comfortable place to stay. The staff treated all aspects of our stay with a sense of utmost importance - from check-in to house-keeping to restaurant to front of house.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, April 26, 2013
Dear Sir/Madam,

Thank you for taking time to write to express your appreciation of our staff and facilities about the Sunway Hotel Hanoi.

We are delighted to hear of your pleasant experience in our hotel on your recent holiday in Hanoi. Your comments are a tremendous encouragement to all of us.

Thank you once again for choosing the Sunway Hotel Hanoi. We look forward to serving you again in the not too distant future.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites
Hotel Style:
#27 Luxury Hotel in Hanoi
#35 Spa Hotel in Hanoi
#54 Business Hotel in Hanoi
#72 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Official Description (provided by the hotel):
The Sunway Hotel Hanoi is part romantic Vietnamese ambience and part ultra modern business hotel, a haven of relaxation yet never far from important destinations. Sunway Hotel Hanoi is 45 minutes from Noi Bai International Airport. It is within close reach of shopping and entertainment attractions, and conveniently within reach of legendary Hoan Kiem Lake. Sunway Hotel Hanoi offers corporate, business and leisure traveler the best accommodation experience with high service standard at an affordable price ... more   less 
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Also Known As:
Hanoi Sunway Hotel

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