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“Comfortable room, friendly staff” 5 of 5 stars
Review of Sunway Hotel Hanoi

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Sunway Hotel Hanoi
4.0 of 5 Hotel   |   19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam   |  
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Ranked #137 of 513 Hotels in Hanoi
Certificate of Excellence 2014
Greensboro, North Carolina
Top Contributor
112 reviews 112 reviews
37 hotel reviews
Reviews in 64 cities Reviews in 64 cities
77 helpful votes 77 helpful votes
“Comfortable room, friendly staff”
5 of 5 stars Reviewed March 12, 2013

We began our stay as part of a tour and stayed an extra two days after our tour ended. Our room (405) had comfortable beds, cozy comforters, and an excellent walk-in shower with glass door that kept the water in. The wide window gave us a view of rooftops and other buildings. We appreciated the safe, minibar, effective free wifi in the room, several convenient outlets for charging our devices, hair dryer, and Kleenex. Front desk staff and bell men speak English and are very helpful. This hotel is located in the French Quarter, and restaurants and a variety of shops are within walking distance. The breakfast buffet has something for everyone from an omelet/egg station to Asian favorites, fresh croissants and other breads, fruit, cheese, cereal, excellent bacon, French toast. The dinner buffet includes all kinds of seafood from oysters and clams to shrimp, frog legs, and sushi to chicken, carved beef, vegetables, fruit, and a wide variety of desserts in tiny servings so you can try more items. The dining room ambiance is pleasant; service is good. There's a bar on the lobby level. We would definitely stay in this reasonably priced, clean, comfortable hotel again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, March 15, 2013
Dear Sir/Madam,

Thank you for taking time to write such a wonderful report about Sunway Hotel Hanoi.

We are absolutely delighted to hear of your pleasant experience in our hotel on your recent holiday in Hanoi. Thank you for your appreciation of our excellent breakfast and buffet dinner spread and your kind comments on our cleanliness and comfort.

Your comments are a great motivation for our team. We thank you once again for choosing to stay with Sunway Hotel Hanoi and look forward to serving you again soon.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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459 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Warsaw
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed March 11, 2013

Kind of paradise and calm corner in crowded Hanoi. Lobby and whole interiors are pleasant and make you feel the cosy atmosphere. Spacious elevators. Big breakfast room with wide range of food, but very crowded and it was difficult to find a place. But the food was really good. Room was really nice with comfortable, big beds.Bathroom with shower, hairdryer and toiletries. It was a corner room, so it was rather difficult to pass the entrance with suitcase.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, March 12, 2013
Dear Sir/Madam,

Thank you for taking time to write to express your appreciation of the Sunway Hotel Hanoi.

We are delighted to hear of your pleasant experience and are happy to contribute towards making your holiday in Hanoi memorable experience. Your kind comments and appreciation of our excellent breakfast spread and on our cleanliness and comfort is an encouragement to all our staff.

Thank you once again for choosing to stay with Sunway Hotel Hanoi.
We look forward to serving you again in the not too distant future.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Top Contributor
54 reviews 54 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed March 9, 2013

This hotel met all of our requirements. Nice clean rooms, nice washrooms, extremely helpful and attentive staff and a reasonable happy hour in the lobby Jazz Bar. Although there are some good restaurants within walking distance the area that the hotel is in seems a bit dodgy although I'm sure it is fine. There are a lot of tour groups so try to avoid the elevators at around 8:30 as everyoone is leaving for their tours and the restaurant is nuts from around 7:30-8:30.
The restauarant had a nice breakfast buffet. We also tried it for dinner and althought it was a bit expensive, we had a half off coupon which made it much more reasonable.
I liked this hotel, but I think I would stay a bit closer to the central market area next time.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, March 11, 2013
Dear Sir/Madam,

Thank you for writing such an honest & frank review about your recent stay at Sunway Hotel Hanoi.

We are delighted to hear of your wonderful experience with us and happy that we were able to contribute towards making your holiday in Hanoi and Sunway a memorable one. Your comments are a great encouragement to all of our staff. Glad you experienced our Happy Hour with live entertainment and “value for money” International Buffet spread for dinner too.

We understand how you feel about the elevator when everyone wants to do the same thing at the same time…rushing for their tours. Good observation.

Thank you once again for staying with us and we look forward to welcoming you back in the not too distant future..

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
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Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 1, 2013

I was very happy with all aspects of the Sunway Hotel and I would recommend it to business or leisure traveller. Rooms are large and well appointed. Food is excellent. The staff are well trained and they are very ready to please.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, March 6, 2013
Dear Sir/Madam,

Thank you for taking time to write such a wonderful report about Sunway Hotel Hanoi.
We are so happy to hear of your pleasant experience and it’s encouraging to know we have played a part in making your trip to Hanoi a memorable one.

Your comments are a great motivation to our team at Sunway Hotel Hanoi.

Thank you and looking forward to serving again soon.
Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boston,ma
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 27, 2013

Nice hotel, rooms a bit small but clean and bathroom has only a shower.
The buffet was good at night if you like seafood,breakfast is same as most hotels .
Doorman always there to assist in getting you a taxi.
The only complaint is that they want to charge you $5.00 if you have 2 iPads .
One is free.

Stayed February 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, February 28, 2013
Dear Sir/Madam,

Thank you for taking time to write such a complimentary report about Sunway Hotel Hanoi.

We are happy to know that we have been able to contribute towards making your trip to Hanoi a pleasant and memorable experience. Thank you also for recommending our buffet dinner and your appreciation of our staff who served you.

As you may have been aware WIFI is FREE in our public areas and rooms except for when you require hi speed internet or when you have more than one device in the room. No limit in the public areas though for the number of devices.

Thank you for choosing to stay at Sunway Hotel Hanoi.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Georgia
Top Contributor
257 reviews 257 reviews
31 hotel reviews
Reviews in 64 cities Reviews in 64 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed February 24, 2013

After staying in hotels in Bangkok, Chiang Mai, and Luang Prabang, this was the nicest so far. All of the others were strong four-star hotels. The Sunway in Hanoi exceeded my expectations. The staff was very friendly, all spoke fluent English, the room was very nice, and the evening buffet was exceptional. Throw in a great location and I'll stay here the next time I'm in Hanoi.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, February 28, 2013
Dear Sir/Madam,

Thank you for taking time to write such a complimentary report about your pleasant experience at Sunway Hotel Hanoi

We are so happy that we have been able to contribute towards making your stay with us a pleasant and memorable experience. It has been a pleasure serving you and your comments are such an encouragement to all of us.

Thank you for your appreciation of our friendly staff and service. We look forward to serving you again soon.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 19, 2013

All staff where very helpful at all times and went out of their way to be friendly and talk with us. Make sure you try the buffet dinner, great value for money. the location is good, only a short walk to the old part of town. There are a range of good places to eat near the hotel, including Wild Rice (about 3 blocks away)

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelHanoi, Guest Relations Manager at Sunway Hotel Hanoi, responded to this review, February 20, 2013
Dear Sir/Madam,

Thank you for taking time to write such a wonderful report about Sunway Hotel Hanoi.

We are happy to know that we have been able to contribute towards making your trip to Hanoi a pleasant and memorable experience. Thank you also for recommending our buffet dinner and your appreciation of our staff who served you. Your comments is great encouragement to all our staff..

Thank you for choosing to stay at Sunway Hotel Hanoi and we look forward to serving you again soon.

Yours sincerely,

Ecommerce Manager – Sunway Hanoi Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites
Hotel Style:
#27 Luxury Hotel in Hanoi
#34 Spa Hotel in Hanoi
#53 Business Hotel in Hanoi
#66 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Official Description (provided by the hotel):
The Sunway Hotel Hanoi is part romantic Vietnamese ambience and part ultra modern business hotel, a haven of relaxation yet never far from important destinations. Sunway Hotel Hanoi is 45 minutes from Noi Bai International Airport. It is within close reach of shopping and entertainment attractions, and conveniently within reach of legendary Hoan Kiem Lake. Sunway Hotel Hanoi offers corporate, business and leisure traveler the best accommodation experience with high service standard at an affordable price ... more   less 
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Also Known As:
Hanoi Sunway Hotel

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