We are travelling South East Asia and like to stay at budget hotels and guesthouses. We found Manh Dung Guest House on a back alley off the main streets and negotiated $12.00 per night for a tiny room with a rough looking en suite, we agreed with air con, tv and fridge which we thought was fair so paid in advance and were told we can check in at 11am the next day. My first alarm bells rang when we were showed around a room that was occupied, they had just showered (it was steamy in the bathroom) and their laptop was switched on and plugged in. Surely this isn't acceptable? Anyway the next day we arrived at 11am to check in but were told that the room was not ready just needed to be cleaned and we saw a few bags in reception so people had checked out that morning, all understandable. They tried for over an hour to sell trips to us, constantly pushing for a sale so we agreed a bus out of Hanoi 5 days later after our boat trip we already bought in Halong bay. I thought this was a sure way of getting our room and have them give us some space, it had been at least an hour so I asked for our room and they replied "It's not ready yet", how they knew that by just sitting there....I don't know? They sat behind us laughing and gesturing towards us talking in Vietnamese then came out with two beers and food, again sittiong behind us they ate and drank like farm yard animals, slurping and slopping their chops, it was disgusting. One of the two women charged me for the bus trip we agreed on and I sat their waiting 5 minutes for my change so I asked for my money and waited a further 10 minutes for this to happen. They obviously knew we would be needing another nights stay following our Halong bay trip, they asked how much would we pay as they were thinking $15.00 but we said $12.00 as thats what we had agreed. I asked again if our room was ready and the answer was NO, I had to wait outside because I couldn't take the noise of them eating, the relentless sales and their treatment of us ONCE THEY'VE GOT YOUR MONEY!!!! They had finished troughing like pigs and without consulting a cleaner or taking a call they said our room was ready and it was now after 1pm. We packed the lift with our bags and as the door closed they said the sink doesn't work in our room, the previous guest had broken it. The room had not been swept or mopped, the tiny balcony had cigarette butts,a dirty ash tray, a dirty old flannel, the bathroom had the previous guests razor, used soap and no evidence of cleaning in a long long time but plenty of mould. The bath had ground in filthy dirt all over and the shower head was not fixed to the wall as it was broken. The bed sheets were dirty with stains and had other guests hair all over the bed. The fridge was unplugged and full of stinking mould, absolutely unusable. The wardrobe had a stack of small Vietnamese clothes in there and didn't smell fresh. The bathroom floor mat was wet and absolutely filthy, soiled with dirt. The Air conditioning didn't work and when mentioned the awful receptionist said that it would cost extra with air conditioning...LIAR. We asked reception that the cleaners replace the bedding and floor mat, who said yes we have yet to change your bedding...LIAR. They had pulled the top sheet over the dirty sheet and placed ragged but clean towels over the bed. The cleaners arrived- they threw on another bedsheet, looked at it and quickly removed it then placed a clean sheet on for us. The new bath mat was possibly wetter and more filthy than the previous one and clearly swapped from the room above us. The bathroom sink didn't work, it was older than me and rusted where it had broken, nothing to do with any previous guest.....LIAR. My girlfriend took the brush from the stairway and swept our room while I pulled out months of hair clogging the bath plug hole. After staying at more than 30 hotels on this trip this is the worst in so many ways, there are great hotels at the same or similar price, we hated staying at this disgrace of a hotel. The older woman at reception would change her clothes 3 times a day and be over friendly with the guests and be so unaware as to walk round in a dress with the cardboard label hanging at the back. When returning to get our bus out of Hanoi the other younger receptionist asked if we wanted to buy any trips not realising we were here to board the bus out of Hanoi that she herself had sold us. Disgusting filthy practices at this hotel with awful staff and management.
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