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“Excellent” 5 of 5 stars
Review of Sofitel Legend Metropole Hanoi

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Sofitel Legend Metropole Hanoi
5.0 of 5 Hotel   |   15 Ngo Quyen Street, Hanoi 10000, Vietnam   |  
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Ranked #21 of 492 hotels in Hanoi
Calgary, Canada
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Excellent”
5 of 5 stars Reviewed November 21, 2012

Stayed 2 nights with family at start of Vietnam tour. Beautiful old French colonial architecture. Romantic, relaxed, elegant. Service very good. Food excellent. Room excellent. The best place to stay in Hanoi.

Room Tip: Our standard rooms were quite fine.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, November 22, 2012
Dear Guest,

Thank you for taking the time to share the recent experience you have had at Sofitel Legend Metropole Hanoi. I am pleased to hear that you appreciated the service of the staff, the comfort of your room as well as enjoyed our food. We look forward to welcoming you back.

Yours sincerely,

Management Team
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2,943 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (593)
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English first
San Diego, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2012

We stayed at the Metropole Sofitel in Hanoi and loved it. It has character, the staff was very helpful and friendly and it is beautiful, You feel the old world atmosphere in a very elegant way.
I must say our travel agent ,Mr. Loan. of Paradissa Travel, Inc. did all of our reservations, guides, air, everything for our tour in Vietnam and Angkor Wat, I contacted them by email and they responded immediately. If you ever go to Vietnam go with them. They are the best, can be trusted all the way. They cater to your every wish, be it with their programmed tours or individual plans, as our group of six had. Vietnam is beautiful, Hue, specially. Careful crossing streets, though. You are sorrounded by a hundred rushing Hondas. I don´t know how they do it, but they manage to swish past without touching you. The Imperial in Hue was excellent and in Saigon the Majestic
overlooking the Saigon River has all the class of colonial France. Paradissa has many other options for hotels, so it is up to you to choose, I recommend what I experienced and it was just fine. It was a great trip. Thank you Paradissa.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney,australia
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 20, 2012

We were told to at the very least visit this hotel while we were in Hanoi. When we looked online, it was actually a pretty good price for when we wanted to go.
As the hotel wasnt completely booked, they upgraded us to a Premium Grand room....simply stunning.
EVERYTHING about this hotel is pure luxury and divine.
In the French Quarter, close to everything but a little away from Old Town to enjoy the quiet.
Staff were amazing.
Do the High Tea and Chocolate Feast, its worth it!
We would definetely splurge again and stay there next time.
Spectacular...

Room Tip: Opera Wing was gorgeous, we would chose this side again.
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
las vegas
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 20, 2012

We stayed in the Sofitel Hanoi for three nights. The rooms are fabulous with innovative decorating and showers with high water pressure. The level of service is very high. The bars, restaurants and spa are all first class. The food, with a French influence, is delicious. I would definitely stay again.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, November 21, 2012
Dear Guests,

Thank you very much for this wonderful review sharing on Trip Advisor. We are very pleased to hear you enjoyed your accommodation and really appreciated the quality of service we are providing in the restaurants, bar and the spa.

We are looking forward to your return at the Sofitel Legend Metropole Hanoi.

Sincerely,

Management Team
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Guildford
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 20, 2012

If you want a 5-star experience in Hanoi this can be the only place for you. We stayed just one night and wished we'd stayed longer. This is a really professionally run high class hotel. From the time we arrived until the time we left I could not fault the hotel or the staff. We paid for the "club" package - I don't know how much extra it was, but it was worth it, bearing in mind the afternoon tea, the glasses of champagne and nibbles in the evening, and the wonderful breakfast. Six stars.
We enjoyed the location - nice to walk to and from the old quarter, and arrive back in a haven of tranquility away from the traffic. I cannot imagine many hotels in Hanoi have a lovely pool to relax by as this one does. A truly great hotel. We had stayed earlier in the Hotel de l'Opera before a trip to Halong Bay, but this was a very very different experience.

Room Tip: We were in the "new" wing which was terrific and where the Club room is located.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, November 21, 2012
Dear Guest,

Thank you very much for sharing your lovely comment on TripAdvisor. We are delighted to hear you had a great time at the Sofitel Legend Metropole Hanoi and enjoyed our location in the very center of Hanoi. We are very glad that you really enjoy your stay in our club room and appreciated the service of our team on the executive floor.

We are looking forward to welcoming you soon, on your next visit.

Your sincerely,

Management Team
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Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 19, 2012

We had a club room in the new part of the hotel. The club was worth the extra money. Breakfast was great. Afternoon tea was so lovely. Evening drinks and nibbles were great. The butler service that comes with the club room was so very helpful.
The room was spacious and very modern. Gym was good with drinks and food on offer.
We ate at the Vietnamese and the Italian restaurants. They were both top quality.
The bar by the pool was excellent. We did the bunker tour the hotel offered which takes you into a bunker under the pool bar, very unique thing to do and if you have time make sure you do it.
We would rate this the best hotel we have been to.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, November 19, 2012
Dear Guest,

I thank you very much for your generous feedback regarding our Club room and its high standard of services. Our utmost reward is to read our guests satisfaction. The team and I are grateful to you for taking the time to drop some extremely positive words about your experience at Sofitel Legend Metropole Hanoi.

We look forward to welcoming you back.

Sincerely,

Management Team
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Sydney, Australia
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 18, 2012

Stayed 3 nights at the end of a 5 week trip. We booked and paid a little extra for club rooms. On arrival we were greeted on the steps by the GM and senior staff we were then escorted straight to the 7th floor handed over our passports and our floor butler checked us in and took the bags to our room. While we waited we were provided with tea , coffee and soft drinks and shown to a light meal buffet, all at no cost. The rooms were classically stylish and plenty of space for bags. In the evening at 5.30 to 7.30 there is another complimentary hot and cold buffet with complimentary alcohol (including french champagne which was $25 a glass!) Breakfast was served in 5 different venues and superb. We only ate out once at night because the traffic is truly frightening during the day impossible at night. This was really no problem as the hotel restaurants were sensational particularly the french. This place is a must in Hanoi.

Room Tip: Pay a little extra and get a club room the benefits are more than worth it!
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sofitel Legend Metropole Hanoi

Also Known As:
Sofitel Legend Metropole Hanoi Hotel Hanoi
Sofitel Legend Metropole Hanoi Hotel
Accor Metropole Hanoi
Sofitel Hanoi
Sofitel Metropole Hanoi
Hanoi Sofitel
Address: 15 Ngo Quyen Street, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hanoi
#1 Luxury Hotel in Hanoi
#3 Romantic Hotel in Hanoi
#13 Family Hotel in Hanoi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Legend Metropole Hanoi 5*
Official Description (provided by the hotel):
Primary photo: La Terrase ... more   less 
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