We visited Jackson's Steakhouse this evening based on the quality of the reviews on TA. Overall the food was fine. If you've dined out on steak in London before, then it's probably on a par with with a chain like the Aberdeen steakhouse - steaks are OK, but overpriced and nothing to write home about. It is certainly not on a par with the likes of Hawksmoor/Gaucho/Goodman, which is what you may be led to believe from the glowing reviews on TA.
Obviously, this alone does not make it a bad restaurant, however we left feeling a little ripped off. When you ask for still water with a meal, you don't expect them to charge you in the region of 150k dong (nearly 5 GBP) for one bottle. We queried this amount for the water on the bill, and were told that it was an expensive imported water that they had kindly decided to select for us - this is despite the fact that we had asked just for "water", and the cheapest bottle on the menu was only a third of the cost. This, and the fact that we were repeatedly asked if we wanted more drinks throughout the meal made it seem that the staff's main objective was to sell as many drinks as possible.
The staff were friendly and the food was OK (though not outstanding) - when you're paying Western prices for steak that is only OK, then I don't think this warrants 5 star reviews. Perhaps it is the best steak in Hanoi, but certainly not the best dining experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 6, 2013
I am very sorry to hear that your experience was less than what we strive to deliver. As you can see from the majority of our reviews, we usually deliver an excellent experience. That being said, mistakes can happen. If you feel you were mislead in the Aqua Panna water that was brought to your table I am sorry. This review has been brought to the attention of the staff and was a major focus of our staff briefing for next few days. The choices on the menu usually are and always should be brought to the attention of our valued guests.
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If you ever find yourself back at Jacksons please introduce yourself and I will do my personal best to make it up to you. Alternatively, please feel free to email me at keith(at)alfrescosgroup.com to discuss this matter further.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.