Our family of four which included two children, age 4 and 9, visited Vietnam for 10 days. We were very excited to go on a Halong Bay junk cruise but had a hard time deciphering the difference between all the cruises. After reading many reviews I decided to contact Darian for information. Not only did he respond immediately but was also honest when I asked question about the difference between the junks available.
It was nice to have someone who we could. Our junk was beautiful but unfortunately, we were not able to stay overnight because of an impending typhoon.
Darian called us while we were on board to make sure of our safety and accommodations because of the unexpected detour. He called our hotel and made sure we had a room booked at our hotel in Hanoi. The following days we received a phone call to assure of our arrival and an email stating our refund.
I rarely experience this level of service and needed to write a review for Darian. I recommend him whole heartedly and would never use anyone else for booking the halong cruises when I return.
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