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“The best hotel in Old Quarter” 5 of 5 stars
Review of Golden Legend Hotel

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Golden Legend Hotel
2.5 of 5 Small Hotel   |   10 Chan Cam Street, Hanoi 1000, Vietnam (Formerly Hanoi Golden Moment Hotel)   |  
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FREE AIRPORT PICK UP
Ranked #38 of 428 Hanoi B&B and Inns
Singapore, Singapore
1 review
6 helpful votes 6 helpful votes
“The best hotel in Old Quarter”
5 of 5 stars Reviewed January 10, 2014

I highly recommend The Hanoi Golden Legend hotel. To be honest, this is a place where you can experience a truly nice, friendly, professional and warm customer service (and believe me, I have stayed in many many places - from hostels to 5* hotels!).
The room are very nice, very clean and well equipped (including complementary drinks and amenities).
The location is perfect, very near to the old quarter and at a 5min walking distance from the lake. Your night will be calm and silent, though, as the hotel is located in a calm street.
The breakfast is served in a restaurant on the top of hotel, the food is very delicious and there's a variety of choice. The staff is also very friendly.
On a final note, the staff in this hotel is amazing, we were allowed to leave our bags while we have traveled to Sapa and Halong Bay and they even let us to take a shower when we came back, free of charge! Although all the staff in general were extremely caring and friendly, Sunny -the sales rep - was absolutely top, she spent nearly 2 hours with us acting as a travel agent, helping us with our travel plan, advising on the best locations and booking all the transports, tours and hotels for the whole trip (approx 13 days)! There are not enough words to describe the impecable service we received! I would not hesitate to say do not even bother to look somewhere else!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management10chancam, Manager at Golden Legend Hotel, responded to this review, February 10, 2014
Dear Thomas Lim

How are you? I Hope you are still doing well there after your enjoyable and relaxing time in our hotel.
We would like to send to you million thanks for your support by staying and using our services.
It was a great pleasure welcoming you at Golden Legend Hotel. I am delighted to hear that you had an enjoyable time with us. Thank you for your comment regarding the highest level of our staff and services. As we always strive to provide superior levels of service to all guests.
And lastly I would like to thank you for the beautiful compliment that Golden Legend Hotel cannot be faulted at all.
We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.
Sincere yours
Mrs. Catherine - Customer care manger
"Customer Care Team.
We Care About You"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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513 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Tumbarumba, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 5, 2014

We stayed at this hotel twice in family connecting rooms which were very clean and spacious,the staff were extremely helpful and organized tours to Halong Bay and Sapa.They took us to the cabin on Sapa train,tour was great , (good hotel,guides),picked us up 5am on return and provided immediate early check in.Great location,value,would stay again.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management10chancam, Manager at Golden Legend Hotel, responded to this review, January 6, 2014
Dear Campbell and your family


Greeting from Golden Legend Hotel Hanoi,

Thank you for the wonderful feedback! It’s a pleasure to know that you enjoyed your recent stay with us and it’s even more rewarding to hear from guests - such as yourself - who recognize our efforts in creating memorable hotel experiences.

Please accept our sincere appreciation for taking the time to share your experience with us and we hope to welcome you back soon!

Kind Regards,

Sunny and Golden Legend hotel team .
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vietnam
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 2, 2014

We stayed 1 night at deluxe with sunrise or sunset. The room was large and clearn. We arrived too late but check in so quickly.
The location was great, near Pho Ly Quoc Su, restaurants and cafe shops which were easy to get foods.
Staff so friendly helpul and good breakfast.

Room Tip: Book a deluxe with sunrise or sunset view
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management10chancam, Manager at Golden Legend Hotel, responded to this review, January 10, 2014
Dear Mr Thai Minh Son


Greeting from Golden Legend Hotel, Hanoi.

We sincerely thank you for taking the time to write a review on TripAdvisor about our hotel. We are delighted to hear that you enjoyed your stay with us as " Good hotel at Old Quarter ", especially our friendly staff and our excellent breakfast!

The team looks forward to your return when your travels bring you back to Hanoi.

Best regards from Golden Legend Hotel Hanoi ,

Your sincerely and Golden Legend hotel team
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Montreal, Canada
Top Contributor
111 reviews 111 reviews
18 hotel reviews
Reviews in 50 cities Reviews in 50 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed December 28, 2013 via mobile

Great location in a quiet street, attentive service, clean property, excellent breakfast, splendid rooms, great prices... This property should be rated much higher on the ranking list of hotels in Hanoi!

Stayed December 2013, traveled with friends
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management10chancam, Manager at Golden Legend Hotel, responded to this review, January 1, 2014
Dear CityEND

Greeting from Golden Legend Hotel,

Thank for sharing your experience and tips on TripAdvior site. It is always a joy to receive acknowledgment on our commitment to create memorable experience from our guests.

We appreciated that you enjoyed your stay and got a memorable trip in Vietnam from our hotel travel desk. Please be assured that we value your feedback and will share this with the team as we continue to improve and ensure that we consistently deliver an efficient and customized level of service to all our guests.

We are looking forward to welcoming you and your family back to Golden Legend hotel in Hanoi again very soon!

Yours Sincerely,

Sunny
Customer Care Team
" We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, Zuid-Holland, Netherlands
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 28, 2013

Me and my wife stayed here for 4 nights in total. We booked based on the reviews here and on booking.com and weren't absolutely confident about what to expect because of the price. However, we were absolutely surprised! The hotel is located 10 min from Hi Kiem Lake and in the middle of the old quarter. The room we got had a good size and was clean. Shower had a very good pressure :-). The breakfast was good with very good coffee.
The service is perfect. The hotel has got three manager/receptionist who actually talk to each other which means they all know what is actually "going" on with you, regarding questions, trips etcetera. They helped us with trips we wanted to make and booked everything for us (Halong Bay and Sa Pa). The bellboy took us to the station and made sure we got in the right train wagon.

I would definitely recommend this hotel to others and would go back if we ever go to Hanoi again.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management10chancam, Manager at Golden Legend Hotel, responded to this review, January 1, 2014
Dear Dennie M

Greeting from Golden Legend Hotel,

Thank for sharing your experience and tips on TripAdvior site. It is always a joy to receive acknowledgment on our commitment to create memorable experience from our guests.

We appreciated that you enjoyed your stay and got a memorable trip in Vietnam from our hotel travel desk. Please be assured that we value your feedback and will share this with the team as we continue to improve and ensure that we consistently deliver an efficient and customized level of service to all our guests.

We are looking forward to welcoming you and your girl friend back to your HOME in Hanoi again very soon!

Yours Sincerely,

Sunny
Customer Care Team
" We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec City, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 27, 2013

The Golden Legend Hotel is a really nice place. It is not luxurious, it is "just" friendly, clean and a place where everyone is smiley and eager to help which is, in my opinion, better than being luxurious. From the front (receptionists) to the top (where the restaurant is), getting through the rooms, we had nothing to complain about. A special note on breakfasts : so nice... Pho (Vietnamese soup) was better than is restaurants surrounding the hotel.
I already know I will book at the Golden Legend field our next trip to Ha Noi. We are a family of 4 and the place is also family friendly.

Stayed December 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management10chancam, Manager at Golden Legend Hotel, responded to this review, January 1, 2014
Dear Geal Chabirand and your family

Greeting from Golden Legend Hotel,

Thank for sharing your experience and tips on TripAdvior site. It is always a joy to receive acknowledgment on our commitment to create memorable experience from our guests.

We appreciated that you enjoyed your stay and got a memorable trip in Vietnam from our hotel travel desk. Please be assured that we value your feedback and will share this with the team as we continue to improve and ensure that we consistently deliver an efficient and customized level of service to all our guests.

We are looking forward to welcoming you and your family your Parents , Ms Xuan An , Ms Hanh back to your HOME in Hanoi again very soon!

Yours Sincerely,

Sunny
Customer Care Team
" We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 27, 2013

What a great way to start our Vietnam holiday. They organised an airport pick up and everything went smoothly. Everyone was friendly, the staff spoke great English. The location is superb. Would definitely stay again. Great value for money.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management10chancam, Manager at Golden Legend Hotel, responded to this review, January 1, 2014
Dear Kylie Mayo

Greeting from Golden Legend Hotel, Hanoi.

On behalf hotel customer service management I would like to send a great thank for sharing your experience and tips on TripAdvior site.

We value each guest that checks in at Golden Legend Hotel and we are glad that you value our services as well as our staffs, responsiveness and the Travel Desk in our hotel.

We, the staff and customer care team at Golden Legend Hotel are looking forward to welcoming you and your family to our residence again.

Kind regards,

Sunny
Customer Care Team
"We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Golden Legend Hotel

Address: 10 Chan Cam Street, Hanoi 1000, Vietnam (Formerly Hanoi Golden Moment Hotel)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #38 of 428 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Golden Legend Hotel 2.5*
Official Description (provided by the hotel):
Located at one of the wider, but nevertheless calmer streets in Hanoi’s Old Quarter, Hanoi Golden Legend is located at the heart of this mysterious and beautiful city. Perfectly designed in each detail of architecture, guests will feel like staying at a very special place. All the rooms in the hotel face the front street and are equipped with large European windows which make the rooms particularly bright and airy. From the lobby to the 9th floor where the restaurant serves breakfast, it offers panoramic views of the French Quarter. ... more   less 
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