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“Not what you expect” 2 of 5 stars
Review of Splendid Star Suite Hotel

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Splendid Star Suite Hotel
3.5 of 5 Small Hotel   |   No 28 Au Trieu Street | Hoan Kiem dist, Hanoi 844, Vietnam   |  
Hotel amenities
Ranked #27 of 470 Hanoi B&B and Inns
Certificate of Excellence 2014
Western Ireland, Ireland
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Not what you expect”
2 of 5 stars Reviewed November 7, 2013 via mobile

It looked nothing like it did online and did not match the comments I had read before hand. I had the honeymoon suite which was missing large junks of wall paper, parts of others walls had not been painted and the tiles in the bathroom had large cracks. Also the bed sheets had black marks on them and the couch in the room was filthy with stains all over it. Also although the staff helped us with our bags it was difficult to get four suitcases up 5 flights of narrow, marble stairs as there was no lift. On the positive the staff were helpful and the location is not the worst but I would not recommend it to people as I would not stay here again myself.

  • Stayed November 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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319 reviews from our community

Traveler rating
    202
    81
    22
    9
    5
See reviews for
59
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Kharghar, Maharashtra, India
1 review
4 of 5 stars Reviewed November 5, 2013

Nice. Enjoyed the stay. Good break-fast and hospitality made us very happy. We enjoyed our stay in the hotel. Quiet near to the lake. Main business centre / shopping area is nearby. You have a shopping mall for your daily needs. Next door is the famous cathedral. Locals are very nice.

The hotel management may think of having still darker screens or permanent separation with wooden panel outside the bath cubicle so that while using the washroom, one has privacy.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2013 via mobile

Lovely hotel, close to all the main sights which are all within walking distance. Welcome drink on arrival was a nice touch after our airport pickup which was also well worth the $18. Helpful staff with excellent English always available to help with restaurant / tour info etc. rooms clean and spacious with the glass bathrooms a bit of a novelty. Overall an excellent place to stay in Hanoi.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 21, 2013

Booked a honeymoon suite for 1 night and was amazed by this room. Circulous bed, nice balcony, mini bar, flat tv, even a computer! All the details looks so fine - when we first step in the room we saw baloons and rose petals. Personnel was friendly, fluently english-speaking and polite.
Had a great time in there!
Only minor drawbacks, such as the absence of ashtray in a room with smoking preference and some dirty spots from clay on the ceiling and from water on the wall.
Thanks for our nice time in Hanoi!

Stayed October 2013, traveled as a couple
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Brisbane, Queensland, Australia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 16, 2013

We stayed at the Splendid Star for 4 nights on the 15-19 September. We are a family of four with 2 boys aged 6 & 11. This hotel was the best on our trip thoughout Vietnam. Okay its only a budget hotel, but the service is amazing 5 star quality. The reception staff are so helpfull. The Manager (can't remember his name) always asked how we were enjoying our stay. He took our 6 year old on his motorbike around the block which was so exciting for him. He was such a nice person. The breakfast was nice. The room was clean and the computer was great and fast. I would definately return to this hotel and will be recommending it to friends. The hotel is also in a great location. The bells of the church may wake you up in the morning but you get used to them. We stayed in the family room on the 3rd floor. The room was very spacious. Thanks to all the staff who made our stay in Hanoi memorable.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 8, 2013

We stayed here for one night for our first year wedding anniversary and were very impressed. Ok so this is 5 stars in a developing country, not a 5 star in London... but it cost us c. USD 35 for a night and we had a huge bath, awesome circular bed, huge room, nice balcony looking out onto the church opposite, very friendly service, air con, central location close to the lake and the sights and all clean no bugs ... for USD 35, great value and would certainly stay again.

My wife had told them it was our anniversary and they had put baloons in the room with rose petals and towel-swans on the bed, very romantic!

It made me laugh that someone from Singapore complained about no lift and paint chipping off - have you ever stayed in a hotel in Singapore?! This place would cost you USD 100+ in Singapore and would have no windows, tiny bed, tiny room and no welcome glass of juice when you arrive :-D

Heartily recommend, love Hanoi, love this hotel!

Room Tip: Take one of the suites higher up as you get a nice view out onto the church and the surrounding stre...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 7, 2013

The staff is good. The higher floors are a bit of a pain to get to as there is no lift. The rooms look good but a lot of the fittings are wearing off or chipping, so the overall effect is somewhat lessened.
Is still pretty good for the price.

Room Tip: Ask for a lower floor!
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Splendid Star Suite Hotel

Address: No 28 Au Trieu Street | Hoan Kiem dist, Hanoi 844, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #27 of 470 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Splendid Star Suite Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
This is the newest star in our hotel group, located at one of the quietest streets in the Old Quarter of Hanoi, and it takes you only a few steps to reach the heart of Hanoi - Hoan Kiem Lake, as well as a lot of famous tourist spots, restaurants and other recreational places. Splendid Star Suite is the result from learning serving-client experiences at three of our prior hotels, aiming at satisfying customers best. Splendid Star Suite is an excellent blend of modern architecture and tasteful design; also all rooms come with a balcony or a large window with large space, so you can see a extremely beautiful panorama of the church as well as the life of Hanoians. Rooms are equipped with sound-proof glass so as to provide a quiet and relaxed space to escape from the hustle and bustle and hectic pace of life in Hanoi. A more special thing is the design of round bed room with a romantic and cozy atmosphere dedicated to couples, definitely promising to bring you sweet and memorable memories. Above all, Splendid Star Suite hotel is a really ideal place to stay with the staff trained under the standards of Splendid Star Hotel system who are enthusiastic, professional and always ready to welcome you and longing to contribute to your memorable vacation about Hanoi. ... more   less 
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