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“Perfect location.” 4 of 5 stars
Review of Splendid Star Suite Hotel

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Splendid Star Suite Hotel
3.5 of 5 Small Hotel   |   No 28 Au Trieu Street | Hoan Kiem dist, Hanoi 844, Vietnam   |  
Hotel amenities
Ranked #36 of 452 Hanoi B&B and Inns
Wellington, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Perfect location.”
4 of 5 stars Reviewed October 5, 2013

Perfect location for Hanoi. Excellent, friendly staff. Clean and comfortable rooms. We had two rooms. The family room was big and overlooked the cathedral. The one on the other side was a little small. Complimentary drinks offered. No lift! Staff carry bags but try and avoid anything above 3rd floor. The breakfast area is a bit small but breakfast is good. Quirky cathedral bells will provide early wake up call to see the city rise and the Tai Chi on the lake nearby.

Overall great value for money and a good experience.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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260 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Oxford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 20, 2013

We arrived early before our room was ready. Me and my partner had booked the honeymoon suite but were told the room had water dripping in from where it was raining. We were given an alternative standard room on the first floor for the first night and were allowed to check in early.

When we arrived the manager was rather overwhelming. He wanted to organise our whole two and a half week trip in Vietnam for us and wrote out an itinerary! I was tired after our flight and the last thing I wanted to think about was even more traveling.

We tried to get some sleep in our standard room when we arrived, but being on the first floor it was so noisy with reception downstairs and the street outside. This annoyed me as the room I had booked was soundproofed and all they did was give me 10 dollars off the bill for the first night.

Breakfast was really nice and we could have as much as we wanted. Sometimes the service was slow and the waiters got mixed up with who ordered what but were very kind and you would get what you wanted finally.

The second night we had our honeymoon suite. Was nice and also high up so was quieter, but not as nice as I was expecting. I only booked 2 nights here as felt that was enough to arrive in the city and get my bearings before I traveled out into the country side which was where my holiday really started.

Hotel was ok bar not being able to have the room I booked when I arrived, and it is in a good location just for a couple of nights to explore Hanoi.

Room Tip: High up for less noise, unless it's soundproofed
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Quezon city
2 reviews
5 of 5 stars Reviewed September 16, 2013

The hotel is very convenient since it is located beside the cathedral you will not get lost and it is located at heart if the city. They are very very friendly,approachable and accommodating :)
The breakfast food was really really good, especially the spring rolls and the sticky rice!Yummy,I crave for more! All in all we enjoy our stay because of the people and the food!

Room Tip: Twin bedroom is so big and nice. The picture is alike from the original room
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paranaque, Philippines
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 16, 2013

My friends and I were very pleased and happy with our 4-day stay at Splendid Star Suite Hotel! It was our first time in Vietnam and we had no idea on how the hotels are so thanks to Splendid Star Suite our (first) experience in Vietnam was all good! :) The room was great, it was big enough to house 5 people (my friends and I). The room has a terrace overlooking the church. Oh and one more great thing about Splendid Star Suite Hotel is that it is right beside a church which makes it A LOT easier in terms of traveling and going back to your hotel. There's a landmark! The hotel staff was such beautiful, friendly, caring, kind, hospitable people that we are so very grateful for! Shout out to Yu Na and Kai and Peter! The hotel food was also great! Lots of fruits :)

I seriously recommend Splendid Star Suite Hotel for your stay in Vietnam :)

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
northants
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 13, 2013

Stayed here for four nights and have to say location, staff and value for money was excellent but as we use trip advisor for all our bookings have to be honest and say this hotel is quite scruffy. Rooms are big but in need of maintenance, broken tiles, scuffed walls and a general feel of scruffiness. Breakfast is varied and acceptable but could be better. Staff however are fantastic and will help make your stay special. Overall for the price, we got what we paid for but if in Hanoi again would pay more for a better hotel.

Room Tip: No lift available so lower floor rooms are best if you have problems with stairs.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
1 review
5 of 5 stars Reviewed September 12, 2013

The staff were absolutely nice, friendly and helpful! Whenever you got back to the hotel they served drinks for free (fresh juices, coffee, water, tea) even on your room!
Everybody tried to make you feel comfortable!
Breakfast is also outstanding (for that money) because you could order everything from the menu freshly made.
Very central location but still quiete, clean and nice rooms with WLAN, additional PC and a DVD Player!
Absolute one of our Top Hotels in Vietnam - great value for that money!!!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 12, 2013 via mobile

The staff is friendly and very accomodating with our four young children. Rooms are good and clean. Locatioi is excellent. The staff was very helpful withqmy things and always was available for us. Overall - highly recommended!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Splendid Star Suite Hotel

Address: No 28 Au Trieu Street | Hoan Kiem dist, Hanoi 844, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #36 of 452 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Splendid Star Suite Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
This is the newest star in our hotel group, located at one of the quietest streets in the Old Quarter of Hanoi, and it takes you only a few steps to reach the heart of Hanoi - Hoan Kiem Lake, as well as a lot of famous tourist spots, restaurants and other recreational places. Splendid Star Suite is the result from learning serving-client experiences at three of our prior hotels, aiming at satisfying customers best. Splendid Star Suite is an excellent blend of modern architecture and tasteful design; also all rooms come with a balcony or a large window with large space, so you can see a extremely beautiful panorama of the church as well as the life of Hanoians. Rooms are equipped with sound-proof glass so as to provide a quiet and relaxed space to escape from the hustle and bustle and hectic pace of life in Hanoi. A more special thing is the design of round bed room with a romantic and cozy atmosphere dedicated to couples, definitely promising to bring you sweet and memorable memories. Above all, Splendid Star Suite hotel is a really ideal place to stay with the staff trained under the standards of Splendid Star Hotel system who are enthusiastic, professional and always ready to welcome you and longing to contribute to your memorable vacation about Hanoi. ... more   less 
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