We can't speak highly enough of this true gem. It was our first visit to Hanoi and we relied totally on the Trip Advisor reviews, taking a leap of faith to book the Moments 2. We were not disappointed. On arrival we were immediately struck by the genuine friendly service from everyone we met - the porter even went out to buy an adaptor for us late at night when he realised the ones they had wouldn't fit our plug. The room was compact, but had everything we needed - dressing gowns, slippers, mini bar, fruit, tea and coffee etc. Everywhere was immaculately clean and the decor sleek and modern (I especially liked the walk in rainforest shower and the rose petals on the bed!). If they could bottle their customer service this place would make a fortune - it really was quite amazing. The staff appeared genuinely happy to help - there were no scripts of tired service phrases so often found in the luxury chains. The airport taxis arranged by the hotel were cheaper than any you would arrange yourself. They also arranged a trip to Halong Bay with Paradise Cruises - again this was cheaper than we could book online. The cruise was fantastic, but be prepared for a long journey and misty weather in January. The only problem I can see is that with so many positive reviews it won't stay a hidden gem for much longer!
- Official Description (provided by the hotel):
- Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more less
- Reservation Options:
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