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“Excellent Rating for Customer Service!!” 5 of 5 stars
Review of Hanoi Moment Hotel 2

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Hanoi Moment Hotel 2
3.0 of 5 Hotel   |   42 Hang Cot, Old Quarter, Hoan Kiem, Hanoi 10000, Vietnam   |  
Hotel amenities
Ranked #36 of 506 Hotels in Hanoi
Georgia
Top Contributor
181 reviews 181 reviews
87 hotel reviews
Reviews in 101 cities Reviews in 101 cities
100 helpful votes 100 helpful votes
“Excellent Rating for Customer Service!!”
5 of 5 stars Reviewed January 28, 2013

The staff at Hanoi Moment is the best--they made us feel at home in Hanoi! Our flight arrived late in the evening and the hotel arranged for a driver to pick us up at the airport for $18. When we arrived, they served us a glass of passion fruit juice and a fruit tray was waiting in our room--refreshing after our long flight. Each morning a staff member greeted us at breakfast ready to answer questions about our plans for the day.

Our room was one of the smaller rooms but it was very adequate and comfortable. The wi-fi in our room worked well. A hair dryer, shampoo, and other amenities were provided. We liked the location and if we needed a cab, the staff hailed one which arrived in minutes.

Breakfast was good with many options available. We ate dinner in the hotel restaurant one evening and the food was good--we thought that the set-price menu was a great value.

If we return to Hanoi, this hotel will be our first choice!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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396 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 26, 2013

The service provided by the hotel staffs is excellent, ranging from hotel pick-up, check-in, taxi/cyclo booking, directions, advises, recommendations, Halong Bay tour booking, and exceptionally friendly greetings whether you are leaving the hotel or coming back to the hotel. The hotel had a sudden power failure at one of the nights, and the phone line was cut off, however, we went to the front desk and the staff has managed it quite quickly with less than an hour recovery.

The room given was in good condition, however, the noise from the school in the early morning disturbed the sleep for a short 5-10 mins, as well as the cooking smell that flows up from the kitchen. It is easy to go around the Old Quarter on foot from the hotel, as well as the Hoan Kiem district and French Quarter via taxi/cyclo. There was a Overall, good location.

Food from the menu is surprisingly good, a lot better than some places; for instance Nam Bo, Soft rice roll with beef, and Chicken nuggets.

Room Tip: Choose the room towards the back of the building to minimise the morning disturbance of the school a...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sunderland, United Kingdom
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed January 24, 2013

Hanoi moment 2 is in an excellent location in the old quarter, it's a fabulous place to stay. The staff are so kind and friendly and go way above the call of duty.
Our room was spacious with a huge comfortable bed and very efficient a/c.
Breakfast was delicious with a good choice,
We were sad to leave...
We would recommend this hotel unreservedly.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 24, 2013 via mobile

We stayed here for a few days last week. The rooms are nice, clean and a good size. The staff are very friendly and helpful. The breakfasts are nice. You can choose what you'd like to eat from their breakfast menu and its fresh and made to order. We had some vegetable noodle soup and beef noodle soup for breakfast and two out of three days the food was delicious. We suspect that on the off day there must have been another chef.
The location is good, walking distance to lots of things- but then again the old quarter is not that big. We'd probably stay here again if we come back.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 21, 2013

We found this a great place to stay - excellent location walking distance to everywhere and the staff were so friendly and helpful. Were very keen to offer tips about scams in Hanoi and such things. Breakfast was great with lots of choice.
Would recommend the executive suite as it is quite a bit larger, quieter and comfortable than the standard room.

Stayed January 2013, traveled as a couple
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London, UK
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 20, 2013

Moment 2 is a gem of a find in Hanoi, with a lot going for it.
Firstly the suite, being in the built up Old Quarter there is no view from the window but was very well lit and had good air conditioning. The room was spacious, a huge comfortable clean bed, big wall mounted TV, a safe, an iron, fresh robes, and a living room area with complimentary fruit and a bottle of red wine. The bathroom felt somewhat exposed being right in the middle of the room with pull down blinds that don’t quite meet, but was nicely designed, pristine and offered high end toiletries.

Arriving at Hanoi at midnight is deceptive as even though it’s the capital of Vietnam, the streets of the Old Quarter where practically dead, with no restaurants open. Sadly the hotel didn’t offer 24 hour room service on food which meant after a long day travelling our only options were to devour the fruit, and crack open the cheese crackers and crisps from the mini bar.

The breakfast buffet had a very good selection of western and asian dishes, with waiter service on hot choices. The staff were extremely attentive and very quick. As the room is small with booths they had 4 people working and could mingle with the guests offering tour advice on one table while pouring coffee at the next. Not once in our stay where we looking around for service.

The young team running the hotel were fantastic, speaking excellent english and telling me the do’s and dont’s of Vietnam etiquette (for example - save the hands together bowing greeting for Thailand, here they just say hi and wave, and don’t change your pace in crossing the hazardous moped mobbed streets). They gave us a detailed map of the old town with recommendations of places to eat, but these where mostly expensive restaurants and could do with a few more cheaper suggestions too.

Also this hotel is a 5 min walk from the crazy tourist hub of the Old Quarter, with less hassle from touting locals, less traffic and just a few blocks away from the noise of the tourist driven nightspots so made a great retreat after a day in amongst the action.

I recommended the hotel to a couple in Hoi An further on my trip and I hope they enjoyed this hotel as much as I did.

Room Tip: We booked the Executive Suite, big room lots of space, quiet, had a seperate living room with two fl...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Surrey, Canada
Top Contributor
138 reviews 138 reviews
46 hotel reviews
Reviews in 60 cities Reviews in 60 cities
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed January 14, 2013

From the first moment I contacted this hotel by email I knew I had found a great place to stay in Hanoi. Their email replies were prompt, helpful and clear. I have read of several taxi scams so decided to spend a few extra dollars and book the airport transfer.
Location - simple to find and conveniently located in the Old Quarter, it's any easy 10-15 minute walk to the major attractions and close to so many good restaurants. We walked everywhere and you will learn quickly how to cross the streets filled with crazy traffic.
Check in was seamless. They greet you with a welcome drink and moist towel while they whisk your luggage up to your room. They will record your passport information and then give you some helpful information about the city.
Rooms - we had the penthouse suite that came with complimentary tea, coffee, a bottle of wine and bottled water. A complimentary in room safe is provided to secure your belongings. An in room laptop is free for use and the free WiFi is strong and reliable. We had an outdoor patio but there isn't really any view to speak of. The king sized bed is firm and comfortable for a good rest, however there is some minor street noise but nothing that kept us awake. If noise is a concern you should ask for room away from the street. The bathrooms were a little small but plenty of hot water is available.
Breakfast is included and served from 6:30 am-10:00am. There is a good selection of breads, pastries, fruit, cereal, and Asian items such as spring rolls and stir fry. There is also a cooked to order menu such as eggs, pancakes, sandwiches and pho noodle. The quality is good and there is enough food to keep you going for the morning.
Although the physical attributes of this hotel are of high standards, what really sets it apart is the exceptional quality of service. I felt that there was no request to great for the staff to do their best to accommodate. For example, I wanted tickets to an event and twice they sent a runner 10 minutes away to get them. They confirmed my transfer to Halong bay and ensured our driver was on time. I did an advanced web check in for my flight and they printed off my boarding passes for me. On our last day my son got quite sick. Check out was at noon but our flight was not until 6pm. Our room was booked so they could not extend our checkout time. However they gave us a different room at no charge so he could rest until our flight time. It's intangibles like these that earn my highest rating.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hanoi Moment Hotel 2

Address: 42 Hang Cot, Old Quarter, Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #36 of 506 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Moment Hotel 2 3*
Number of rooms: 25
Official Description (provided by the hotel):
Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more   less 
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