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“great location” 4 of 5 stars
Review of Gondola Hotel

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Gondola Hotel
3.5 of 5 Hotel   |   31 Hang Hanh Street | Hoan Kiem District, Hanoi 84 4, Vietnam   |  
Hotel website
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Hotel amenities
Special Offer
SUMMER PROMOTION !
Ranked #81 of 513 Hotels in Hanoi
Certificate of Excellence 2014
Gosford, Australia
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
“great location”
4 of 5 stars Reviewed February 25, 2014

Loved the location of this hotel in the old quarter.Didnt realize a lot of hotels in Hanoi don't have windows,a little hard to get used to.Staff were very accomodating.Breakfast adequate .Bar on the top floor great for afternoon drinks overlooking the lake and surrounding areas.

Room Tip: Not a lot of rooms with windows.Could ask might get lucky.Rooms quite small might need to ask to rem...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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336 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2014

I stayed one night in Gondola after travelling around Northern Vietnam during Tet. I arrived very early from a night bus (6:30am) and expected Gondola to look after my baggage while I wandered about till check-in in the afternoon. They greeted me warmly and sat me in the cafe with a complimentary fruit juice, then told me they would clean a room as quickly as they could while I sat comfortably and read the newspapers. By 8am they were able to check me in, so I could have a shower before exploring Hanoi. Amazing service! The room was clean and comfortable, the staff friendly and attentive, and the breakfast amazing. I would definitely return to Gondola in future.
One minor quibble - the shower was lovely, warm and powerful, but the bathroom floor flooded after using so I had to paddle to the toilet afterwards. Not going to knock marks off for that though!

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Newcastle, Australia
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 16, 2014

This is a lovely boutique hotel nice and close to the lake and city centre. Clean rooms. The only downside was that our bathroom was extremely smelly. Only action staff took was to open a window, which let in mosquitoes. So we needed to keep the bathroom door close in room 705.
Other than that the staff are extremely helpful and polite and give you a 'how to' complete with map, to find things, and if you get ripped off on a taxi they may be able to help you.

Room Tip: Avoid room 705
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Siem Reap, Cambodia
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 11, 2014

The hotel is well situated, just a few steps from Hoan Kien Lake.

I git upgraded to a Suite so the room and the bathroom were very large and comfortable.

The staff were extremely friendly and helpful.

The only thing missing was some black tea, both at breakfast and in the room.

Room Tip: Go for the Juinior Suite.
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dubai
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 7, 2014 via mobile

Easy accessible and in the city centre, the breakfast buffet is ok, the athmosphere of the roof top bar is a bit sad, music should be changed! The check in process took a bit longer as there were several people arriving at the same time but it was no big deal. Overall its a nice place to stay with no surprises

Stayed February 2014, traveled with friends
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Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2014

There was 6 in our party and we had 3 Junior Suites with Balconies. From the moment we arrived we were impressed. The rooms were large, immaculate, elegantly decorated with European style furnishings and a very large bathroom. The roof top bar with views over the lake certainly was a bonus. Excellent location in Old Quarter and close to Hoan Kiem Lake. Also very good breakfasts. We checked out other travel agents but found Ms Tran Thi Hien at the Gondola Hotel to offer competitive prices but also went the extra mile with service and attention to detail. Hien ensured she was there to farewell us as well. Overall an excellent place to stay and most reasonably priced as well.

Room Tip: Junior Suites extra luxury for a little extra and face the front of the hotel so you get to experien...
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2014

We stayed for 2 nights at this wonderfull hotel, it's a warm and cosy place to stay! Breakfast is great and the staf is helpful and service minded. Especially Jay(front office), he is your man!! Let him arrange your tours to Sapa and Halong Bay! The location of the hotel could not be better. Enjoy your stay at the Gondola Hotel and enjoy as most as possible-quoted bij Jay :-)

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gondola Hotel

Address: 31 Hang Hanh Street | Hoan Kiem District, Hanoi 84 4, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #81 of 513 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Gondola Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Gondola Hotel in Hanoi is exquisite merging between Italian spirit and Hanoi culture. Right in the heart of Hanoi Ancient Quarters, steps away from Hoan Kiem Lake and all other major sights of the city, this romantic boutique hotel is perfect for leisure and business guests. At Gondola Hotel we provide 40 glamour & elegant rooms where you can retreat into the peace and relaxation from the hustle and bustle of Hanoi. Full fill your enjoyment by dining on delicious Vietnamese and European cuisine at our Gondola Restaurant or relaxing in the stylist roof-top bar while admiring the picturesque panorama of Hanoi. Welcome to Gondola Hotel and allow us serve you with all of our professionalism and enthusiasm. ... more   less 
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