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“Great Hotel!” 5 of 5 stars
Review of Hanoi Meracus Hotel 1

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Hanoi Meracus Hotel 1
3.0 of 5 Hotel   |   11 Hang Dzau, Hoan Kiem Lake | Old Quarter, Hoan Kiem Dist., Hanoi 10000, Vietnam   |  
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Ranked #28 of 513 Hotels in Hanoi
Seattle, Washington
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Great Hotel!”
5 of 5 stars Reviewed April 5, 2013

This was such a nice hotel to arrive at after the long flight from the USA. They picked us up at the airport and got us checked in quickly. The beds were very comfortable and the free breakfast was awesome. The staff was very nice and helped us book some activities and travel arrangements. The location of this hotel is great and you are in walking distance of a lot of sights and great street food. I'll definitely stay here again!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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821 reviews from our community

Traveler rating
    713
    100
    5
    1
    2
See reviews for
101
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
West Hartford, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 3, 2013

Excellent location: in the old quarter but not buried in it, which made it easier for taxi pick-ups and drop-offs invvolving trips outside of the Old Quarter. Location was within easy walking distance Hoan KIem Lake and the French Quarter. Excellent service: best service we have ever received in a hotel. I would like to individually recognize Thai Tien Thanh (the desk manager during the day), Nguyen Duc Tuan (the desk manager at night), and Thai Han (the breakfast room manager). They made us feel welcome and assisted us in solving various practical problems associated with connecting with our son, who works in Hanoi. They were truly wonderful. Excellent accomondations: our family room was immaculate and comfortable with a great shower. The breakfast was also very good. This hotel is highly recommended.

Room Tip: We stayed in Room 603, which was on the back of the hotel (somewhat quieter)and appeared larger than...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HungMeracus, General Manager at Hanoi Meracus Hotel 1, responded to this review, April 8, 2013
Dear our valued customer,

We cannot believe that you have been so impressed that a lot of thrilling compliments were written down for all the good things of our Meracus Hotel, and you even went to the details to praise particular staff members. On behalf of the whole team and certain people (named above), we sincerely thank you for such a priceless, kind and touching encouragement which is truly, as we know, from your heart.

It’s really a fantastic feeling to know that what we have done made your holiday comfortable and memorable in deed. Vice versa, we also had a great opportunity to meet courteous, lovely and friendly guests like you, that’s highly significant to us.

No matter how good our services are, does the world keep moving on, so do we need to. And our commitment to guests is making even better jobs than the best to ensure the trustful quality of services. Absolutely, the guests’ feedback like yours are important orientations for Meracus’ enhancement, that;s why we are always listening.

Once again, we appreciate everything you have shared with us very much, and hope to be the host for you in Hanoi again in the nearest future.

Wish you happiness and prosperity!

Yours in service,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tianjin, China
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 2, 2013

Stayed for 3 nights in a family room. The room was very clean with a great shower. Breakfast was good and lots of choice. The staff are very friendly and helpful and the hotel is in the old quarter so no need for taxis. Before our stay we contacted the hotel to arrange a trip to Ha Long Bay and for airrport pick ups, everything was organised and waiting for us.
The hotel even put a lap top in the room for internet access. Really enjoyed our stay.

Room Tip: Take a family room, 1 double and 1 single .
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban, South Africa
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 2, 2013

Originally enquired to stay at Meracus, they were full so they put us onto Meracus 2. The room was large and spacious, great bathroom. They were even flexible with the rate given that our original choice was offered at a rate of little less per night. The staff were so friendly, respectful and helpful - in particular, June - she was super. AMAZING breakfast menu - so much choice and all fresh & delish. Location offered easy access to all. Our room was above the kitchen and near the lift so one night we could hear people coming in a little late but not a big deal and the noise was very brief, not something the hotel could really help. We arranged a day trip to Halong bay via the hotel, all went well and our vege needs were taken care of. Would stay here again.

Room Tip: Ask for a room away from the kitchen
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harwich
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2013

The hotel was better than we expected. Located right in the middle of the old quarter near Hoan Kiem Lake and within walking distance of many shops & restaurants etc. The staff were brilliant organizing trips and storing our bags when we went off to Halong Bay for a couple of days, and especially helpful when our Sister-in-laws mother visited us. She could speak no English and the staff dedicated a lot of time and effort in helping us with communication. The room was large and very comfortable with a balcony (we booked a junior suite, a bit more expensive but what the heck we are on holiday). Buffet breakfast very good, eggs cooked to order, cereal, continental options and plenty of fruit. Laptop in the room a great help.

Room Tip: Rooms at the front are subject to traffic noise.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 1, 2013

This hotel lived up to expectations as per previous reviews.Spotlessly clean hotel...staff that were willing to go the extra yard with their service.....hotel with tasteful decor........and an excellent buffet breakfast.The room we stayed in was as good as any we have stayed in anywhere in Asia.Pick up by the hotel from the airport was very smooth and we will use the services of the hotel again next march when returning to Hanoi.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 1, 2013

We were moved from Meracus 1 to the new Meracus 2 at check in, as there was some glitch in the booking. They were very apologetic and moved us to the other location with no hassles. The room turned out way nicer than the one we had initially booked online so we were well pleased. The staff are super friendly and so willing to help. Whether it's booking a taxi for you or making spa appointments or recommending places to go. Their english was also excellent.

Breakfast is outstanding as well in the hotel. Must try the eggs benedict! It's the best I've ever tasted!

There's a safe and laptop provided in the room which was really nice. Wifi was super fast as well. It's a shame we were only there for 1 night. We'd love to come back and stay there again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Meracus Hotel 1

Address: 11 Hang Dzau, Hoan Kiem Lake | Old Quarter, Hoan Kiem Dist., Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #28 of 513 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Meracus Hotel 1 3*
Number of rooms: 22
Official Description (provided by the hotel):
Located in Hang Dau (Hang Dau) street – the famous shoe-shopping street of Old Quarter Hanoi, Meracus Hotel is at convenient place where you just step out and feel the true life of the over-1000-year-old beautiful city. With graceful design of lobby, lounge, restaurant and rooms, Meracus Hotel is the most right place for your relax after hours of working or traveling. ... more   less 
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