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“The Best Staff & Great Location” 4 of 5 stars
Review of Hanoi Meracus Hotel 1

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Hanoi Meracus Hotel 1
3.0 of 5 Hotel   |   11 Hang Dzau, Hoan Kiem Lake | Old Quarter, Hoan Kiem Dist., Hanoi 10000, Vietnam   |  
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Ranked #32 of 507 Hotels in Hanoi
Perth, Australia
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
37 helpful votes 37 helpful votes
“The Best Staff & Great Location”
4 of 5 stars Reviewed January 6, 2013 via mobile

We stayed for 2 nights then went to Halong Bay, then returned for one night. The staff are just amazing, nothing else could be said for them.
We had a standard room and although it had everything one would ever need, it was a little small, maybe next time I would look at the next catagory.
The breakfast was good, plenty and varied, certainly should suit any taste!
On the first 2 night we could not fault anything, however on the last night we were interupted by a few noisey guests, this highlighted the possible thinness of the walls. The staff may have just been TOO nice to some arogant tourists.
One trainee needs a special mention, I think her name is Charlene, she took as to the pharmacy and even stayed to make sure we were served well, and she was quite cold. Amazing service, thank you.

The best part is the location, very handy to all parts of the old city and very close to the lake.

Stayed January 2013, traveled as a couple
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756 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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chicago
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 5, 2013

Great facilities, Clean, and New! The hotel is right at the borderline of the Old Quarter and the Lake. Our first hotel was right in the Old Quarter which i found a little too much: too hectic. Meracus's location is perfect, not right in the middle of all the craziness but easily accessible. It's less than 2 blocks away from the night market. For us, the hotel costs ~10 USD more compared with average hotels in the Old Quarter area. It definitely worths it! I would love to go back there again

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2013

We returned to Hanoi from Halong Bay. Booked this hotel for a one night stay before our return flight home to HKG the following day. What a pleasant surprise as we were not expecting much (our previous stay, 4 days prior to our return to Hanoi, was also in Hoan Kiem on Hang Phen - was not a pleasant one)! Courteous and pleasant staff. Clean and well-appointed rooms. Room was full of roses! Superb "Toto" massage shower! Good water pressure! Very convenient location! Good breakfast! Highly recommend this hotel!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 4, 2013

We stayed at meracus three nights. Everything was really perfect: The staff was always very friendly. The room was large, very clean and very comfortable. The breakfast was excellent and very rich. The hotel is central in the old quarter but nevertheless very quiet. The room also had wireless and a laptop that was very useful to plan the rest of our vacation. We would go to Meracus any time again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 3, 2013 via mobile

Blown away at how top the service is here , I've travelled alot and this is hands down the best I've ever experienced. The benchmark to what hotels all over the world should strive for, also this place is located really well , prob the best location as its easy to get around from

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 1, 2013

Great location in old quarter, good facilities, lovely breakfast, rooms excellent - including laptops in rooms, really quiet hotel especially considering you're in the heart of the hanoi moped madness. We were in Vietnam for 3 weeks and everywhere you'll find helpful staff - but the Meracus hotel staff were by far the best; excellent and attentive, helpful and knowledgeable - excellent hotel all round, particulary value for money.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 30, 2012

From the very first contact with Merecus hotel, the expeience was exceptional! We emailed them before arriving and were reccomended a great and reputable Halong Bay tour, organised airport transfers, and i also let them know that it would be our honeymoon and anniversary whilst staying with them. Upon arriving at the hotel the check in process was smooth and precise, we were greeted with a welcome drink, and advised of the best attractions around the area and were provided with some tips to help us with our hanoi experience and a map of the vibrant city. When we were shown to our room, there was a cake and balloons on the bed wishing us a happy anniversary- this was just the start of the most amazing service and lots of small little touches that truly put this place above the rest! Nothing was ever too much trouble for the staff here, they went out of their way to make the stay very memorable. The breakfast here was a great start to the day with a big variety of options, weather it was traditional vietnamese or western style, they catered for all. We had a great time in the hustle and bustle of hanoi, but it was always lovely to return to the sanctuary that was Merecus.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Meracus Hotel 1

Address: 11 Hang Dzau, Hoan Kiem Lake | Old Quarter, Hoan Kiem Dist., Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #32 of 507 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Meracus Hotel 1 3*
Number of rooms: 22
Official Description (provided by the hotel):
Located in Hang Dau (Hang Dau) street – the famous shoe-shopping street of Old Quarter Hanoi, Meracus Hotel is at convenient place where you just step out and feel the true life of the over-1000-year-old beautiful city. With graceful design of lobby, lounge, restaurant and rooms, Meracus Hotel is the most right place for your relax after hours of working or traveling. ... more   less 
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