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“Thumb Up to the Meracus!” 5 of 5 stars
Review of Hanoi Meracus Hotel 1

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Hanoi Meracus Hotel 1
3.0 of 5 Hotel   |   11 Hang Dzau, Hoan Kiem Lake | Old Quarter, Hoan Kiem Dist., Hanoi 10000, Vietnam   |  
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Ranked #32 of 506 Hotels in Hanoi
Reading, United Kingdom
Top Contributor
57 reviews 57 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
39 helpful votes 39 helpful votes
“Thumb Up to the Meracus!”
5 of 5 stars Reviewed February 3, 2012

If you planning to visit Hanoi, Meracus is your choice! The quality of room, services, breakfast, internet access, people, location ... etc are awesome!

Visit Meracus and you know know exactly what I mean! I'm sure in near future, Meracus will soon be rank No 1 in tripadvisor. Well done!

Room Tip: Room 502 is quite good.
See more room tips
  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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758 reviews from our community

Traveler rating
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    90
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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  • Danish first
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English first
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 2, 2012

We have spent 3 nights in the hotel in a family room. Was a bit tight for 2+2, but we expected it to be.
Since we left twice for two-days excursions, the nights weren't sequential. Every time we came back to the hotel, it was like coming home. Great service, very comfortable and surprisingly quiet provided its location right in the middle of the busy old quarter.
Breakfasts were great, and again, the service just superb.
I also must mention that we were meant to arrive to the hotel late evening on a flight from Hue. When we arrived to Hue's airport, we found out the flight was canceled due to bad weather and we had to fly the following day. We phoned the Meracus hotel which we booked before and told them that unfortunately we can't make it as planned. In spite of only notifying them on the day (or even late evening) which meant they couldn't sell the room, they acknowledged it was not our fault and never charged us for that night! I think it was extremely nice of them.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 30, 2012 via mobile

We stayed in a deluxe double on the third floor, with a big window and balcony overlooking the street below. The room was well appointed with a huge double bed, although this seemed to be at the expense of a bedside table on one side which was a minor niggle.

The room wasn't especially quiet, but only the normal Hanoi street noise! The fittings were of high quality with a quiet, efficient air con unit and nice shower.

The staff were friendly and helpful, kindly writing the destination out in Vietnamese for a cab ride we booked with them!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 29, 2012

The hotel is modern and clean, the staff are really friendly and helpful without being overbearing or pushy. The hotel is in a really good location, near the lake and the water puppet theatre and handy for shopping and the street market.
The room was comfortable, one of the best nights sleep on our trip. The extra touches in the room and by the staff made our stay special, it was a shame that it was just for 1 night. This is the hotel that we would go back to if we were in Hanoi again, we couldn't fault it at all.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 23, 2012

What a fantastic hotel. The staff are so accomodating,friendly and helpfull, especially Hermes the front desk receptionist, he is just the best and a real asset to the hotel. Rooms are brand new and well appointed with laptop, safe, flat screen tv, tea/coffe making facilities, complimentary water and fruit and the best shower ever. Breakfast is buffet style, with lots of Asian and western choices, loved the cucumber juice. Location is excellent, in the heart of the old quater and a stones throw from the lake and water puppet theatre. Highly recommended, you won't find better value for money.

Room Tip: Ask for a higher floor as standard rooms on level 2 & 3 suffer from noise from reception.
See more room tips
  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HungMeracus, Manager at Hanoi Meracus Hotel 1, responded to this review, January 25, 2012
Dear Valued Guests,

Thank you all very much for staying with us. We would like to take this opportunity to express our sincere thanks to your support and valuable comments.

We are glad to learn that our team's effort did contribute to your pleasant trip to Vietnam and that you had a great time here. We will continuously improve our service to meet all your expectations as our aim is the perfection.

In this Lunar New Year, we would like to wish you all a New Year of health, wealth, and prosperity.

We look forward to welcoming you all in the near future.

Your in service,
HANOI MERACUS HOTEL


Kind regards,
HANOI MERACUS HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aspen, Colorado
Top Contributor
121 reviews 121 reviews
89 hotel reviews
Reviews in 82 cities Reviews in 82 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed January 16, 2012

They are shooting for a 5 star rating with both a lovely property tastefully decorated and a super friendly and service oriented staff. They have succeeded and deserve the 5 stars! Staff has excellent English skills. Super breakfast. And of course all at Asian pricing (read 5 star at 3 star rates). It's a quiet building in the middle of the old quarter chaos. It's all great, you won't be disappointed.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 13, 2012

Thanks all of you for great help and nice services. We really enjoyed our stay and wish you all the best for the new year 2012. It is a great hotel you are running

Stayed December 2011, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Meracus Hotel 1

Address: 11 Hang Dzau, Hoan Kiem Lake | Old Quarter, Hoan Kiem Dist., Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #32 of 506 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Meracus Hotel 1 3*
Number of rooms: 22
Official Description (provided by the hotel):
Located in Hang Dau (Hang Dau) street – the famous shoe-shopping street of Old Quarter Hanoi, Meracus Hotel is at convenient place where you just step out and feel the true life of the over-1000-year-old beautiful city. With graceful design of lobby, lounge, restaurant and rooms, Meracus Hotel is the most right place for your relax after hours of working or traveling. ... more   less 
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