We booked through booking.com and the hostel emailed us to acknowledge our booking and offer us an airport transfer/help with booking trips. We did not require these services but the emails seemed like a good start.
After returning from a 3 day Halong Bay trip we were dropped off at the hostel. We were welcomed into the lobby, offered drinks and fruit - which we didn't really want. The receptionist insisted we sit down, take off our bags, eat and drink. We had just finished a 4 hour journey and just wanted to have a shower and go out for dinner. We asked directly can we have the key, to be told, 'no because we don't have a room.' I was very unimpressed - particularly so as the moment we arrived at the hotel we weren't told of the error.
We were told not to worry and that we'd got a room in the sister hostel - Golden Time 2. We didn't know where this was or what the place was like, but were assured it was close and is a good place to stay. We asked to go and have a look and were told we couldn't because the room wasn't available until 8pm. At this point I was furious - 8pm was 2 1/2 hours away.
After making it clear that this was not good enough, a phone call or two later resulted in the room being available. We were then told to go singularly on the back of a motorbike to the sister hotel. 'Absolutely not' was my response - the roads are manic and I have a big backpack. A taxi was called for us and to give the sister hostel their due, they did pay for it - we had confirmed that we wouldn't be paying prior to getting in the taxi.
All in all, I am so disappointed that this happened. I take care in researching and finding places to stay that meet our wants and needs and not honouring a booking is just not on.
- Official Description (provided by the hotel):
- Golden Time Hostel is brand new one located in the heart of the Old Quarter, at 43 Ly Thai To street, just by Hoan Kiem Lake, and close to major amenities such as Markets and Restaurants...The Golden Time Hostel is an ideal place to stay in Hanoi city!All our rooms are clean , comfortable and include an air conditioning units, private bathroom inside, cable television,wifi internet, and a refrigerator. We have single, double, twin and triple rooms to choose from. All our price includes breakfast. Our friendly staff can provide tourist assistance and travel services for your convenience.The choice is clear, come stay with us and have a great time in Hanoi. SERVICES:- SE Asian Visas and Visa Extensions.- Domestic and International Flights.- Train and Bus Tickets.- Vietnam Tours (Halong Bay & Sapa).- Motorcycle Rentals.- Airport Pick-up and Take- away.- Restaurant with breakfast.- Internet 24hours for free.- Foreign exchange.FEATURES:- Computers with free high-speed Internet access.- A restaurant providing Western and Vietnamese food delived.- Tour desk with all the information on everything you want to see or do while touring Vietnam. Especially Hanoi and the Hanoi Old Quarter. Our very friendly staff is always happy to book these tours for you.- Laundry service ($1.5 / kilo)FACILITIES:.24 Hour Reception .Internet Access . Mini Bar .Tours Desk .Free Web Access in Lobby .Free Web Access in Room .Free WiFi in Room .Free WiFi in Lobby .Breakfast Accommodation Information All our rooms are clean , comfortable and include an air conditioning units, private bathroom inside, cable television,wifi internet, and a refrigerator. We have single, double, twin and triple rooms to choose from. All our price includes breakfast.Location Information Golden Time Hostel is brand new one located in the heart of the Old Quarter, at 43 Ly Thai To street, just by Hoan Kiem Lake, and close to major amenities such as Markets and Restaurants... ... more less
- Reservation Options:
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