Customer service was AMAZING, from chauffeuring us to the train station and picking us up again after our weekend in Sapa, recommending amazing local restaurants, even letting us have a shower in an unused room after our long flight when our room wasn't ready yet. Room was spacious, clean, lovely. Great breakfast. Unbeatable location. Can't recommend this hotel highly enough.
- Official Description (provided by the hotel):
- Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more less
- Reservation Options:
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