Our family of 4 stayed in this 3 star hotel that had 5 star service. Prior to our stay, Jenny patiently answered all my emails and arranged our tours of Hanoi and Halong Bay in a very timely manner. Arriving in the Hanoi old quarter can be daunting for many westerners but we felt safe having been picked up from the airport (on New Year's when the traffic is even more chaotic) and warmly greeted by the very accomodating staff who speak good english. Our rooms were clean and not particularly noisy. The bathroom facilities functioned well. Where the staff went beyond expectations was when we were given extra breakfast (because they thought we waited to long to be served - which we didn't!) and when Jenny miraculously was able to acquire 4 water puppet tickets when they were sold out due to New Year's day. Lovely people, wonderful service and we never saw an insect of any description during breakfast! Oh - and the Pineapple restaurant recommendation was good too! A place to book with confidence.
- Official Description (provided by the hotel):
- A boutique hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a 3 star hotel. A renovation has been done in 2014 by redecorating all the funitures in all of our rooms . The old design was replaced by a very modern and charming style one .You will live in a fresh and comfortable space with new beds ,wardrobes ,floor... Arrangement.Offering fantastic value of money, our hotel is located right in Hanoi Old Quarter, approximately about 5 minutes walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. ... more less
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