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“so professional - an amazing time in Hanoi, Halong Bay and Sapa” 5 of 5 stars
Review of Indochina Pioneer - Day Tours

Indochina Pioneer - Day Tours
Level 4, 18 Yen Ninh Street, Quan Thanh Ward, Ba Dinh District, Hanoi +84, Vietnam
+84.4.37153627
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Ranked #8 of 411 Tours & Activities in Hanoi
Certificate of Excellence 2014
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Owner description: Indochina Pioneer Co., Ltd is a fully licensed Vietnamese International Tour Operator who offers personally customized package tours all over Vietnam, Cambodia and Laos. Whether you are part of a group tour or on a tailor made itinerary, our staff both in the offices and out in the field will ensure that your every need is catered for. At Indochina Pioneer we believe passionately in the ethos of customer service and care.
Freehold, New Jersey
Contributor
19 reviews 19 reviews
13 attraction reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“so professional - an amazing time in Hanoi, Halong Bay and Sapa”
5 of 5 stars Reviewed August 2, 2013

From the moment we were met at the airport by Cong, our 8 days in northern Vietnam flowed seamlessly from one attraction to the next. Cong was so knowledgeable about his hometown and the surrounding area, and was so patient with our many questions. And by the end of our trip, it was sad to say goodbye to him. This company not only organized a fabulous itinerary, but they know how to hire good people. (Not to mention that booking numerous excursions through the company cost less than if we had booked all these side trips on our own - an added bonus :)

Visited July 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinntravel, General Manager at Indochina Pioneer - Day Tours, responded to this review, August 7, 2013
Dear FrauW2

We at Indochina Pioneer were delighted with your review of our company. I will certainly pass your compliments on to Cong, who will really appreciate them. Such comments give our guides encouragement to continue doing a great job with their private groups.

Thanks for pointing out the fact that we offer great value together with excellent itineraries for our Private Customized Tours. This will definitely give future clients the confidence to contact us.

Best wishes,
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147 reviews from our community

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  • English first
  • Italian first
  • Any
English first
Coolangatta, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Love Indochina Pioneer!”
5 of 5 stars Reviewed July 10, 2013

If all the reviews for Indochina Pioneer sound too good to be true, they are not in the least exaggerated. Lam was absolutely amazing through months of planning travel through Vietnam for a numerically changing group. The number of changes that people made as they fine-tuned their plans got hair-raising at times but Lam was the soul of expedition, patience and pleasantry. And the service on the ground once in Vietnam was at the same impeccable standard. The drivers were excellent and we felt safe at all times. The guides were the best I've experienced. Nothing was too much trouble for them and they took their duties of care very seriously. When I left Vietnam I felt like I was saying goodbye to family. The guides we were with the longest had tears in their eyes when we said goodbye, as did I.

Visited June 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinntravel, General Manager at Indochina Pioneer - Day Tours, responded to this review, July 20, 2013
Dear ABtraveller255335,

Thanks for your wonderful review! It was especially rewarding since you confirmed the glowing reviews from other clients were all justified! Your feedback will certainly give future travellers the confidence to contact us. Indochina Pioneer arranges Private Tours for large or small groups, and it is essential we work closely with our Clients until the perfect itinerary is achieved, as was the case with you. We will certainly pass your compliments on to the drivers and Guides, telling them their excellent service was appreciated.

Lam thanks you for your kind words and said it was a pleasure working with you. Should you ever decide to visit Cambodia, Laos or Myanmar he said he will give you the same undivided attention! :)

Thanks, and best wishes to you all.
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Dubai
Senior Contributor
22 reviews 22 reviews
7 attraction reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
“Outstanding in every respect; an unforgettable experience”
5 of 5 stars Reviewed June 18, 2013

I've worked in and around the tourism and hospitality industry for 20 years as both an hotelier and journalist, and have had some amazing - and abysmal - experiences in terms of tour companies, but Indochina Pioneer raised the industry bar to an entirely new level. From my initial email enquiry back in January, through to farewells at Hanoi airport in May, the service, attention to detail and personalisation was exceptional. Quyen created a bespoke itinerary that took us on a whistle-stop 10-day journey to Ho Chi Minh City, the Mekong Delta, Siem Reap and Angkor Wat, Hanoi and Halong Bay, which pressed all the right buttons in terms of my holy grail of travel experiences - local culture, people interaction and exquisitely authentic food. I could wax lyrical about the trip for far longer than the allowed word count, but the highlight - apart from the scenery, history, people, cuisine - and meeting Quyen for lunch on our last day in Hanoi - was his passion for what he does and desire to showcase Indochina in the best possible light. Other tour operators would do well to take a leaf out of Indochina Pioneer's book. Outstanding in every respect - thank you Quyen; Laos and Myanmar next for sure!

Visited May 2013
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinntravel, General Manager at Indochina Pioneer - Day Tours, responded to this review, June 24, 2013
Dear CuriousTravellerDXB
We, at Indochina Pioneer, would like to thank you for your wonderful feedback. It is especially rewarding to receive such high praise from someone who has been involved in the travel industry for so long.

We strive hard to ensure every Client receives top quality service for their Private Holiday, be it Vietnam, Cambodia, Laos or Myanmar. We pride ourselves for surpassing your expectations.
We will definitely give the same undivided attention to your next trip, as we did with the first.

Thanks & best wishes!
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Surfers Paradise, Australia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Exceedingly Professional and excellent value for money”
5 of 5 stars Reviewed June 8, 2013

In May my wife,myself and another couple took a trip to Vietnam that was organized by Ms. Kata Trans of Indochina Pioneer travel of Hanoi. Our trip took us from the Mekong Delta to Hanoi with stops and side tours in NhaTrang, Dalat, Danang, Hoian, Hue, and Halong Bay. The trip lasted 17 days, with accommodation, tour guides, private car transport, train, and airplane travel involved.
Pioneer Travel did an exceptional job coordinating the entire trip. To ensure everything was satisfactory, Pioneer Travel provided us with a Mobile phone, and kept in constant contact with us.
The Tour Guides were English Speaking, very knowledgable of their areas. Nothing was to much trouble for the Guides. My wife had an unfortunate accident in the hotel, the 1st day we were in country, which necessitated a hospital visit in Ho Chi Minh City, and subsequent follow up visits to a hospital in Danang, and Hanoi. Kata at Pioneer Travel, organized those visits, provided transportation and an interpreter at no additional cost to us. We can not speak highly enough of this Companies attentions to detail, professionalism, and obsession with ensuring our satisfaction. The itinerary they organised for us, gave us the maximum exposure for the time we had, and feel it was excellent "value for money". The four of us would have no hesitation in recommending Indochina Pioneer to anyone J Montague Surfers Paradise Queensland Australia

Visited May 2013
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinntravel, General Manager at Indochina Pioneer - Day Tours, responded to this review, June 10, 2013
Dear worldtraveler255072

We, at Indochina Pioneer, would like to thank you for taking the time to leave us your great review. We strive hard to ensure that every PRIVATE TOUR/vacation lives up to our Client’s expectations, and were very pleased to learn this was the case with your group.

We take pride in our private Tour Guides, both for their expertise in English, and of course the intimate knowledge of their homeland. Your compliments will certainly be passed on to them.

We were sorry to hear about your wife’s accident, but very happy we could assist her with planning medical care and a translator.

Kata thanks you for your kind words. She said it was a pleasure working with you, and maybe one day she can help you plan a trip to Cambodia, Laos or Myanmar!

Our best wishes to you all, and thanks for choosing Indochina Pioneer for your groups’ Private Tour of Vietnam.

Best regards,
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Santa Monica, California
Top Contributor
82 reviews 82 reviews
29 attraction reviews
Reviews in 41 cities Reviews in 41 cities
53 helpful votes 53 helpful votes
“A wonderful, honest and knowledgable company”
5 of 5 stars Reviewed May 25, 2013

I just want to say thank you to Quyen and all his crew at this great firm. Trustworthy, accountable, and hard working folks made our recent adventure to Vietnam and Cambodia wonderful. Count on them to fulfill your expectations.

Visited April 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinntravel, General Manager at Indochina Pioneer - Day Tours, responded to this review, May 31, 2013
Dear William C,

Thanks for taking time out of your day to leave us such nice feedback. It never gets old hearing from Clients that we achieved what we set out to do! We are very happy that we fulfilled your expectations!

Best regards to you and your family, and thanks you for using Indochina Pioneer for your group's adventure!

Thank you!
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