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“Good service” 5 of 5 stars
Review of Hanoi Sans Souci IV Hotel

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Hanoi Sans Souci IV Hotel
3.0 of 5 Hotel   |   16 Ngo Huyen Street | Hoan Kiem, Hanoi 10000, Vietnam   |  
Hotel amenities
Ranked #65 of 513 Hotels in Hanoi
Certificate of Excellence 2014
George Town, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good service”
5 of 5 stars Reviewed April 26, 2013

I stayed with my family members for three nights at this hotel 18/19 April 2013 and 23 April 2013. Rooms are very cosy and comfortable and perfectly clean. All the staff are friendly and very helpful besides courteous, especially Ms Tran. She even emailed my daughter (who booked the hotel on our behalf) about our safe arrival at the hotel on the first day.

The hotel is located centrally in the old quarter and it is very convenient to shop, dine and sight seeing. Tours booked through them went smoothly without any hitch or problems.

They even help prepared early breakfast for us on our departure day, which we want to say a big "thank you" to all the staff. Keep up the excellent service and good job. All of us appreciate it very much. Should we come back to Hanoi we will definitely stay at this hotel again.

Highly recommended for foreign first visitors to Hanoi.

Steven Yeap

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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264 reviews from our community

Traveler rating
    190
    53
    17
    2
    2
See reviews for
33
91
36
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Zurich, Switzerland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 17, 2013

First of all: the crew in this hotel made our stay in Hanoi perfect. The hotel is located in a quite street very closed to the center and you can walk to many touristic places. The price is reasonable, the rooms are clean, comfortable and lovely made. It is a safe place and the crew is very open hearted and truly friendly. We stayed total 7 nights there and always felt like home. Ms Tran helped us with her experience and knowledge to create our trip to Sapa and Halong Bay; perfect and wonderful. We can highly recommend Sans Souci IV for a stay in Hanoi.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 9, 2013

I had a wonderful stay at this hotel with a comfortable, clean and spacious room. It is centrally located, and easy walk to a great many attractions, shopping and restaurants. It is walking distance to the Old Town and the Hoan Kiem Lake. I barely used taxis. Just get a map and walk around. Staff is outstanding. I needed to find some specific places and services, and Ms. Tran helped in all that I needed. Also was very helpful in arranging tickets to tours, events and other attractions. The tour to Halong Bay was amazing. Service is excellent! I would stay there again, and it made my stay in Vietnam a highlight in my trip through Asia.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed April 2, 2013

Hanoi Sans Souci IV Hotel located in central of the city, just walking distance to Hoan Kiem lake and few minutes to the Old Quarter. It is very convenience for you and your family to explore the city from here.
Hotel facility is new and in good condition. The room is comfortable, with free wifi and fully furnished.
The staffs here are very friendly and helpful. If you have difficulty to find a way to restaurants or hang around Hanoi, just ask the staffs and they will help you in very details.
You also can book other tours from Hotel to Halong Bay, Sapa, Ninh Binh. Hotel will offer many good recommendation for you.
I would recommend this Hotel to my friends if they travel to Hanoi next time.

Room Tip: Higher floor have a better view to the Old Quarter.
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 31, 2013

This is a small boutique hotel with five-star employee service. The design is simple but elegant, a significant step up from backpacker guest houses in the area. The room tariff represents that step up, but is a great value considering the size and cleanliness of the rooms and the excellent customer service. The staff goes out of its way to answer questions and suggest solutions to problems. Ms. Tran at the hotel is especially helpful in arranging tickets to events and attractions, as well as tours.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 21, 2013

I would recommend this hotel to anyone traveling to Hanoi. I had a wonderful stay there ,they're freindly staff, good service, clean rooms, good location close to the shopping, and in the middle of 36 PHO PHUONG HA NOI pioneer square .

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 20, 2013

I had an unfortunate experience around losing my passport and could not believe the generosity of that staff in helping me go through the steps to get a new one and in the end recover it. It was definitely above and beyond. They were incredibly kind to me and I really really appreciated in a very difficult time. The place itself was clean and breakfast was good, but I can't stress enough how wonderful the staff people were. They saved me a breakdown!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Sans Souci IV Hotel

Address: 16 Ngo Huyen Street | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #65 of 513 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Sans Souci IV Hotel 3*
Number of rooms: 12
Official Description (provided by the hotel):
New opening, The Hanoi Sans Souci IV Hotel is conveniently located in the very heart of the charming historic Hanoi Old Quarter, at 16 Ngo Huyen street, near St Joseph’s Cathedral. Our hotel is situated in a quiet peaceful street which offers you a perfect retreat from the vibrant and buzzing Old Quarter. ... more   less 
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