Sans Souci IV could not have done more for us and they didn't ask for anything in return; with staff being that helpful my cautious western sensibilities expected to get stung. The staff were the most helpful people I have ever encountered without being at all pushy or self serving. They are just simply beautiful people with an excellent boutique hotel in a great location.
The hotel booked trains and tours for us without seeming to take commission! (We did a lot of research). Apart from not pushing anything on us, the best part I found here was the quality and value of the recommendations. We discussed more expensive options but the staff directed us towards the best! I think Jwlange78 was unlucky when it came to the Ha long bay tour; ours was excellent! Their willingness to help makes me smile just thinking of it.
I worked in hotels and hospitality for many years and this is the first review I've ever written. Sans Souci IV has the service you would expect from hotels that cost 100x as much. I was in Hanoi for over a month and stayed in four different hotels (I moved because of noise, cleanliness, location, room size and value for money). If you can find a hotel that can beat this one across the board then I'll go back to Hanoi just to try it.
- Official Description (provided by the hotel):
- New opening, The Hanoi Sans Souci IV Hotel is conveniently located in the very heart of the charming historic Hanoi Old Quarter, at 16 Ngo Huyen street, near St Joseph’s Cathedral. Our hotel is situated in a quiet peaceful street which offers you a perfect retreat from the vibrant and buzzing Old Quarter. ... more less
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